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help with php error messages/won't load product pages

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12 May 2007, 12:45 AM
#1
pablosart avatar

pablosart

New Zenner

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May 2007
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help with php error messages/won't load product pages

Hello,

I am new to this forum and to zencart (ver 1.3.7). i do not know php, but am willing to learn. the problem is, i need to clear up the immediate error in my store page before i can even move on. i have populated the mySQL data base with product - i just can't get the display pages to load, and i'm thinking it's something simple i can't see for lack of knowledge of php. i've ordered the "zencart book" but in a nutshell, there is a proverbial gun to my head - i need even the most basic functioning this weekend. i'm desperate. i just need the basic functionality to make even the product pages load - modify the text a bit, get pointed in the right direction. the rest i can learn on my own and with the help of the forum.

here is a copy of the email techsupport request i made to ipowerweb this morning:

"i am using zencart, an open source shopping cart program using php. i have successfully set up the database and installed the cart, but there were some mention of possible issues with the webserver. when i browse to the store's opening page: www.gypsyhookbeadworks.com/store/ (which is not complete) i get error messsages at the bottom - something cannot load and the main part of the store page (nor the product display pages) can load. here are the error messages in detail:

Warning:
main (includes/templates/template_default/sideboxes/tpl_banner_box.php): failed to open stream: No such file or directory in /home/gypsyhoo/public_html/store/includes/modules/sideboxes/banner_box.php on line 22

Fatal error: main(): Failed
opening required
'includes/templates/template_default/sideboxes/tpl_banner_box.php'
(include_path='.:/usr/lib/php:/usr/local/lib/php')
in
/home/gypsyhoo/public_html/store/includes/modules/sideboxes/banner_box.php
on line 22"

any help anyone can give me to point me in the right direction is so much appreciated. :cry:

12 May 2007, 1:40 AM
#2
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: help with php error messages/won't load product pages

Looks like you do not have the files loaded correctly, or they are bad, missing or otherwise corrupt ...

Can you reload the files via FTP with files from a clean Zen Cart v1.3.7 from our site?

Linda McGrath
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12 May 2007, 4:14 AM
#3
pablosart avatar

pablosart

New Zenner

Join Date:
May 2007
Posts:
4
Plugin Contributions:
0

Re: help with php error messages/won't load product pages

i reloaded the tpl_banner_box.php and banner_box.php files to the server, overwriting the old files. this totally cleared the error! Thanks again for helping! :smile: