Login issue both customer and admin on test server

I have installed ZenCart 1.3.7 with the patch and the admin profile addon. When I logon either as a customer or an admin, no error messages come up, but I am not logged in. On the customer side, I can shop but when I 'checkout', it asks me to login again. Same for the admin side. I pass the login screen to see the admin part of the site, but none of the menu changes from the addon I expect to see show up. The only error I get is that uploads are not enabled. I know this, but it is okay because I am just demoing the software. I need to know what this problem is, because I plan to recommend the software by used, if I can just get it to work right :) I am sure it is something simple, but I am clueless at the moment. Thanks for any and all help :)

Where do you have it hosted?

What you describe is symptomatic of PHP "session" mis-configuration or of absolute blockage of all cookies by your browser.

I'm having the same problem, but only in FF, what to do?

PHP 4.3.2 running on Apache. I have added the following code to htaccess at the root level of ZenCart:

Still no joy!! I have even looked at the php.info in this root level, the above statements are working. I have also checked the site with security on the browser such that all cookies are allowed, again, no joy! Got any other ideas? I am having our systems people check the logs for any usable error messages.

New information, checking the database, I had put items in a cart and and attempted to checkout. The system asked for customer login. That is how I created my user account. Well, the system stored records in the sessions table on those two attempts with the session id's stored. Also, when I am on the login page for the admin, the url contains "?zenAdminID =636gh2y782fho2y" but the first page after that does not. I have checked cookies, I have no cookies from my install of ZenCart but sourceforge and several other sites I have visted do have cookies.

One more note that may be the answer, when I look at the phpinfo, virtual directory support is disabled.

It is normal for the zenid or zenAdminId to disappear after first page on either the admin or the storefront. In a default install, that indicates that the session cookie is being set properly during the click to the second page, as designed.

What is your site URL?
What are your server's complete specs ... either copy/pasted from Admin->Tools->Server Info or a link to zc_install/techsupp.php

Not sure if this is the same problem I am having, but, I too had a problem logging in to the admin and as a returning customer to the cart while testing.

One thing that screwed this up was because I originally installed the cart to a domain with just **http://**domainhere.com then, to accommodate the SSL Certificate I had to change the default url to http://www.domainhere.com - and this resulted in breaking the login to everything as the configure.php file was set to just the http:// address.

I was able to fix the admin login by changing the configure file, however, I can't find the customer login file?

If this is not the same problem you are having, sorry for the mixed post!

Her is the server informatio...... I really really appreciate the help :)
Server Information

Server Host: people.clemson.edu (130.127.69.51) Database Host: bark.clemson.edu (130.127.69.130)
Server OS: Linux rh2.clemson.edu 2.4.9-e.68smp #1 SMP Thu Jan 19 18:38:50 EST 2006 i686 Database: MySQL 3.23.58
Server Date: 05/18/2007 11:01:01 Database Date: 05/18/2007 11:01:08
Server Up Time: 11:01am up 18 days, 20:48, 0 users, load average: 0.00, 0.00, 0.00
PHP Version: 4.3.2 (Zend: 1.3.0)
HTTP Server: Apache/1.3.27 (Unix) (Red-Hat/Linux) mod_ssl/2.8.12 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.3.2 mod_perl/1.26 mod_auth_cutoken/1.1 mod_authserv_userdir/asam1.1

Zen Cart 1.3.7
Database Patch Level: 1.3.7
v1.3.7 [2007-05-08 15:14:28] (Fresh Installation)

PHP Version 4.3.2

System Linux rh2.clemson.edu 2.4.9-e.68smp #1 SMP Thu Jan 19 18:38:50 EST 2006 i686
Build Date Nov 6 2003 11:47:06
Configure Command './configure' '--with-mysql' '--with-apxs=/usr/sbin/apxs' '--with-xml' '--with-curl' '--with-oci8=/usr/oracle/product/8.1.7/' '--with-xml' '--enable-wddx'
Server API Apache
Virtual Directory Support disabled
Configuration File (php.ini) Path /usr/local/lib/php.ini
PHP API 20020918
PHP Extension 20020429
Zend Extension 20021010
Debug Build no
Thread Safety disabled
Registered PHP Streams php, http, ftp

This program makes use of the Zend Scripting Language Engine:
Zend Engine v1.3.0, Copyright (c) 1998-2003 Zend Technologies

PHP Credits

Configuration
PHP Core
Directive Local Value Master Value
allow_call_time_pass_reference On On
allow_url_fopen On On
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arg_separator.input & &
arg_separator.output & &
asp_tags Off Off
auto_append_file no value no value
auto_prepend_file no value no value
browscap no value no value
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default_mimetype text/html text/html
define_syslog_variables Off Off
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error_reporting 2039 2039
expose_php On On
extension_dir /usr/lib/php4 /usr/lib/php4
file_uploads Off Off
gpc_order GPC GPC
highlight.bg #FFFFFF #FFFFFF
highlight.comment #FF9900 #FF9900
highlight.default #0000CC #0000CC
highlight.html #000000 #000000
highlight.keyword #006600 #006600
highlight.string #CC0000 #CC0000
html_errors On On
ignore_repeated_errors Off Off
ignore_repeated_source Off Off
ignore_user_abort Off Off
implicit_flush Off Off
include_path ./:.:/usr/share/pear ./:.:/usr/share/pear
log_errors Off Off
log_errors_max_len 1024 1024
magic_quotes_gpc On On
magic_quotes_runtime Off Off
magic_quotes_sybase Off Off
max_execution_time 30 30
max_input_time -1 -1
open_basedir /ndsmounts:/cifsmounts:/var/www/html:/usr/share/pear /ndsmounts:/cifsmounts:/var/www/html:/usr/share/pear
output_buffering no value no value
output_handler no value no value
post_max_size 8M 8M
precision 14 14
register_argc_argv On On
register_globals On On
report_memleaks On On
safe_mode On On
safe_mode_exec_dir /usr/local/bin/phpsafe /usr/local/bin/phpsafe
safe_mode_gid Off Off
safe_mode_include_dir no value no value
sendmail_from [email protected] [email protected]
sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i
serialize_precision 100 100
short_open_tag On On
SMTP localhost localhost
smtp_port 25 25
sql.safe_mode Off Off
track_errors Off Off
unserialize_callback_func no value no value
upload_max_filesize 4M 4M
upload_tmp_dir no value no value
user_dir no value no value
variables_order EGPCS EGPCS
xmlrpc_error_number 0 0
xmlrpc_errors Off Off
y2k_compliance Off Off

apache
APACHE_INCLUDE no value
APACHE_TARGET no value
Apache Version Apache/1.3.27
Apache Release 10327100
Apache API Version 19990320
Hostname:Port people.clemson.edu:80
User/Group nobody(99)/99
Max Requests Per Child: 10000 - Keep Alive: off - Max Per Connection: 100
Timeouts Connection: 300 - Keep-Alive: 15
Server Root /etc/httpd
Loaded Modules mod_ssl, mod_dav, mod_php4, mod_perl, mod_auth_cutoken, mod_authserv_userdir, mod_setenvif, mod_so, mod_headers, mod_expires, mod_proxy, mod_auth_db, mod_auth_anon, mod_auth, mod_access, mod_rewrite, mod_alias, mod_userdir, mod_speling, mod_actions, mod_imap, mod_asis, mod_cgi, mod_dir, mod_autoindex, mod_include, mod_info, mod_status, mod_negotiation, mod_mime, mod_log_referer, mod_log_agent, mod_log_config, mod_env, mod_vhost_alias, http_core

Directive Local Value Master Value
child_terminate 0 0
engine 1 1
last_modified 0 0
xbithack 0 0

Apache Environment
Variable Value
AUTH_TYPE Basic
DOCUMENT_ROOT /var/www/html
HTTP_ACCEPT /
HTTP_ACCEPT_ENCODING gzip, deflate
HTTP_ACCEPT_LANGUAGE en-us
HTTP_CONNECTION Keep-Alive
HTTP_COOKIE __utma=18473579.576448173.1176154760.1179236353.1179433671.11; __utmz=18473579.1176154760.1.1.utmccn=(direct)|utmcsr=(direct)|utmcmd=(none); AUTHURL=http://people.clemson.edu/~tlj/zencart/index.php?main_page%3dindex; AUTHREASON=Your Authentication has timed out. Please login again...; CUTOKENTNG=C12AAfaCv5bcD%2BLpmvin%2F0ZkMWdCUL2%2Br2SvurXxZdEc7BzAhrh%2FfDV9K0y%2Bar9sdFFaIacTdGrqI7bRoA6cfhzWh0uzJPVvYEGUaHLO719a%2B9q%2BA7lelVzfNUTJNDI956WH6pdHyFyxOP8QVzjifXV9lBevGjQeWbkFXmtqbzo%3D; CUTOKEN2=VExKJjA1LzE4LzIwMDcgMDI6NTc6MzIgUE0%3D; zenAdminID=669ee56fc8fd5a917a97deccfbe52728; zenid=bfceb28ef7153de42d5364bf57bc5859
HTTP_HOST people.clemson.edu
HTTP_REFERER http://people.clemson.edu/~tlj/zencart/admin/index.php
HTTP_USER_AGENT Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 1.0.3705)
PATH /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
REMOTE_ADDR 130.127.16.126
REMOTE_PORT 4656
REMOTE_USER TLJ
SCRIPT_FILENAME /cifsmounts/USR01-EMP/USR01/users/tlj/public.www/zencart/admin/server_info.php
SERVER_ADDR 130.127.69.51
SERVER_ADMIN [email protected]
SERVER_NAME people.clemson.edu
SERVER_PORT 80
SERVER_SIGNATURE no value
SERVER_SOFTWARE Apache/1.3.27 (Unix) (Red-Hat/Linux) mod_ssl/2.8.12 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.3.2 mod_perl/1.26 mod_auth_cutoken/1.1 mod_authserv_userdir/asam1.1
GATEWAY_INTERFACE CGI/1.1
SERVER_PROTOCOL HTTP/1.1
REQUEST_METHOD GET
QUERY_STRING no value
REQUEST_URI /~tlj/zencart/admin/server_info.php
SCRIPT_NAME /~tlj/zencart/admin/server_info.php

HTTP Headers Information
HTTP Request Headers
HTTP Request GET /~tlj/zencart/admin/server_info.php HTTP/1.1
Accept /
Accept-Encoding gzip, deflate
Accept-Language en-us
Connection Keep-Alive
Cookie __utma=18473579.576448173.1176154760.1179236353.1179433671.11; __utmz=18473579.1176154760.1.1.utmccn=(direct)|utmcsr=(direct)|utmcmd=(none); AUTHURL=http://people.clemson.edu/~tlj/zencart/index.php?main_page%3dindex; AUTHREASON=Your Authentication has timed out. Please login again...; CUTOKENTNG=C12AAfaCv5bcD%2BLpmvin%2F0ZkMWdCUL2%2Br2SvurXxZdEc7BzAhrh%2FfDV9K0y%2Bar9sdFFaIacTdGrqI7bRoA6cfhzWh0uzJPVvYEGUaHLO719a%2B9q%2BA7lelVzfNUTJNDI956WH6pdHyFyxOP8QVzjifXV9lBevGjQeWbkFXmtqbzo%3D; CUTOKEN2=VExKJjA1LzE4LzIwMDcgMDI6NTc6MzIgUE0%3D; zenAdminID=669ee56fc8fd5a917a97deccfbe52728; zenid=bfceb28ef7153de42d5364bf57bc5859
Host people.clemson.edu
Referer http://people.clemson.edu/~tlj/zencart/admin/index.php
User-Agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 1.0.3705)
HTTP Response Headers
X-Powered-By PHP/4.3.2
Expires Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma no-cache
Connection close
Transfer-Encoding chunked
Content-Type text/html; charset=iso-8859-1

ctype
ctype functions enabled

curl
CURL support enabled
CURL Information libcurl 7.9.8 (OpenSSL 0.9.6b) (ipv6 enabled)

mysql
MySQL Support enabled
Active Persistent Links 0
Active Links 1
Client API version 3.23.49
MYSQL_MODULE_TYPE builtin
MYSQL_SOCKET /tmp/mysql.sock
MYSQL_INCLUDE no value
MYSQL_LIBS no value

Directive Local Value Master Value
mysql.allow_persistent On On
mysql.connect_timeout -1 -1
mysql.default_host no value no value
mysql.default_password no value no value
mysql.default_port no value no value
mysql.default_socket no value no value
mysql.default_user no value no value
mysql.max_links Unlimited Unlimited
mysql.max_persistent Unlimited Unlimited
mysql.trace_mode Off Off

oci8
OCI8 Support enabled
Revision $Revision: 1.183.2.5 $
Oracle Version 8.1
Compile-time ORACLE_HOME /usr/oracle/product/8.1.7/
Libraries Used no value

overload
User-Space Object Overloading Support enabled

pcre
PCRE (Perl Compatible Regular Expressions) Support enabled
PCRE Library Version 3.92 11-Sep-2002

posix
Revision $Revision: 1.51.2.2 $

session
Session Support enabled
Registered save handlers files user

Directive Local Value Master Value
session.auto_start Off Off
session.bug_compat_42 On On
session.bug_compat_warn On On
session.cache_expire 180 180
session.cache_limiter nocache nocache
session.cookie_domain people.clemson.edu no value
session.cookie_lifetime 0 0
session.cookie_path / /
session.cookie_secure Off Off
session.entropy_file no value no value
session.entropy_length 0 0
session.gc_divisor 2 100
session.gc_maxlifetime 3600 1440
session.gc_probability 1 1
session.name zenAdminID PHPSESSID
session.referer_check no value no value
session.save_handler user files
session.save_path /cifsmounts/USR01-EMP/USR01/users/tlj/public.www/zencart/cache /tmp
session.serialize_handler php php
session.use_cookies On On
session.use_only_cookies Off Off
session.use_trans_sid Off On

standard
Regex Library Bundled library enabled
Dynamic Library Support enabled
Path to sendmail /usr/sbin/sendmail -t -i

Directive Local Value Master Value
assert.active 1 1
assert.bail 0 0
assert.callback no value no value
assert.quiet_eval 0 0
assert.warning 1 1
auto_detect_line_endings 0 0
default_socket_timeout 60 60
safe_mode_allowed_env_vars PHP_ PHP_
safe_mode_protected_env_vars LD_LIBRARY_PATH LD_LIBRARY_PATH
url_rewriter.tags a=href,area=href,frame=src,input=src,form=fakeentry a=href,area=href,frame=src,input=src,form=fakeentry
user_agent no value no value

tokenizer
Tokenizer Support enabled

wddx
WDDX Support enabled
WDDX Session Serializer enabled

xml
XML Support active
XML Namespace Support active
EXPAT Version 1.95.2

Additional Modules
Module Name

Environment
Variable Value
PWD /
HOSTNAME rh2.clemson.edu
CONSOLE /dev/console
PREVLEVEL N
CONFIRM no value
runlevel 3
MACHTYPE i386-redhat-linux-gnu
LANG en_US
SHLVL 2
previous N
SHELL /bin/bash
HOSTTYPE i386
OSTYPE linux-gnu
HOME /
TERM linux
PATH /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
RUNLEVEL 3
INIT_VERSION sysvinit-2.78
_ /sbin/initlog

PHP Variables
Variable Value
PHP_SELF /~tlj/zencart/admin/server_info.php
_REQUEST["__utma"] 18473579.576448173.1176154760.1179236353.1179433671.11
_REQUEST["__utmz"] 18473579.1176154760.1.1.utmccn=(direct)|utmcsr=(direct)|utmcmd=(none)
_REQUEST["AUTHURL"] http://people.clemson.edu/~tlj/zencart/index.php?main_page=index
_REQUEST["AUTHREASON"] Your Authentication has timed out. Please login again...
_REQUEST["CUTOKENTNG"] C12AAfaCv5bcD+Lpmvin/0ZkMWdCUL2+r2SvurXxZdEc7BzAhrh/fDV9K0y+ar9sdFFaIacTdGrqI7bRoA6cfhzWh0uzJPVvYEGUaHLO719a+9q+A7lelVzfNUTJNDI956WH6pdHyFyxOP8QVzjifXV9lBevGjQeWbkFXmtqbzo=
_REQUEST["CUTOKEN2"] VExKJjA1LzE4LzIwMDcgMDI6NTc6MzIgUE0=
_REQUEST["zenAdminID"] 669ee56fc8fd5a917a97deccfbe52728
_REQUEST["zenid"] bfceb28ef7153de42d5364bf57bc5859
_COOKIE["__utma"] 18473579.576448173.1176154760.1179236353.1179433671.11
_COOKIE["__utmz"] 18473579.1176154760.1.1.utmccn=(direct)|utmcsr=(direct)|utmcmd=(none)
_COOKIE["AUTHURL"] http://people.clemson.edu/~tlj/zencart/index.php?main_page=index
_COOKIE["AUTHREASON"] Your Authentication has timed out. Please login again...
_COOKIE["CUTOKENTNG"] C12AAfaCv5bcD+Lpmvin/0ZkMWdCUL2+r2SvurXxZdEc7BzAhrh/fDV9K0y+ar9sdFFaIacTdGrqI7bRoA6cfhzWh0uzJPVvYEGUaHLO719a+9q+A7lelVzfNUTJNDI956WH6pdHyFyxOP8QVzjifXV9lBevGjQeWbkFXmtqbzo=
_COOKIE["CUTOKEN2"] VExKJjA1LzE4LzIwMDcgMDI6NTc6MzIgUE0=
_COOKIE["zenAdminID"] 669ee56fc8fd5a917a97deccfbe52728
_COOKIE["zenid"] bfceb28ef7153de42d5364bf57bc5859
_SERVER["AUTH_TYPE"] Basic
_SERVER["DOCUMENT_ROOT"] /var/www/html
_SERVER["HTTP_ACCEPT"] /
_SERVER["HTTP_ACCEPT_ENCODING"] gzip, deflate
_SERVER["HTTP_ACCEPT_LANGUAGE"] en-us
_SERVER["HTTP_CONNECTION"] Keep-Alive
_SERVER["HTTP_COOKIE"] __utma=18473579.576448173.1176154760.1179236353.1179433671.11; __utmz=18473579.1176154760.1.1.utmccn=(direct)|utmcsr=(direct)|utmcmd=(none); AUTHURL=http://people.clemson.edu/~tlj/zencart/index.php?main_page%3dindex; AUTHREASON=Your Authentication has timed out. Please login again...; CUTOKENTNG=C12AAfaCv5bcD%2BLpmvin%2F0ZkMWdCUL2%2Br2SvurXxZdEc7BzAhrh%2FfDV9K0y%2Bar9sdFFaIacTdGrqI7bRoA6cfhzWh0uzJPVvYEGUaHLO719a%2B9q%2BA7lelVzfNUTJNDI956WH6pdHyFyxOP8QVzjifXV9lBevGjQeWbkFXmtqbzo%3D; CUTOKEN2=VExKJjA1LzE4LzIwMDcgMDI6NTc6MzIgUE0%3D; zenAdminID=669ee56fc8fd5a917a97deccfbe52728; zenid=bfceb28ef7153de42d5364bf57bc5859
_SERVER["HTTP_HOST"] people.clemson.edu
_SERVER["HTTP_REFERER"] http://people.clemson.edu/~tlj/zencart/admin/index.php
_SERVER["HTTP_USER_AGENT"] Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 1.0.3705)
_SERVER["PATH"] /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
_SERVER["REMOTE_ADDR"] 130.127.16.126
_SERVER["REMOTE_PORT"] 4656
_SERVER["REMOTE_USER"] TLJ
_SERVER["SCRIPT_FILENAME"] /cifsmounts/USR01-EMP/USR01/users/tlj/public.www/zencart/admin/server_info.php
_SERVER["SERVER_ADDR"] 130.127.69.51
_SERVER["SERVER_ADMIN"] [email protected]
_SERVER["SERVER_NAME"] people.clemson.edu
_SERVER["SERVER_PORT"] 80
_SERVER["SERVER_SIGNATURE"] no value
_SERVER["SERVER_SOFTWARE"] Apache/1.3.27 (Unix) (Red-Hat/Linux) mod_ssl/2.8.12 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.3.2 mod_perl/1.26 mod_auth_cutoken/1.1 mod_authserv_userdir/asam1.1
_SERVER["GATEWAY_INTERFACE"] CGI/1.1
_SERVER["SERVER_PROTOCOL"] HTTP/1.1
_SERVER["REQUEST_METHOD"] GET
_SERVER["QUERY_STRING"] no value
_SERVER["REQUEST_URI"] /~tlj/zencart/admin/server_info.php
_SERVER["SCRIPT_NAME"] /~tlj/zencart/admin/server_info.php
_SERVER["PATH_TRANSLATED"] /cifsmounts/USR01-EMP/USR01/users/tlj/public.www/zencart/admin/server_info.php
_SERVER["PHP_SELF"] /~tlj/zencart/admin/server_info.php
_SERVER["argv"] Array
(
)

_SERVER["argc"] 0
_ENV["PWD"] /
_ENV["HOSTNAME"] rh2.clemson.edu
_ENV["CONSOLE"] /dev/console
_ENV["PREVLEVEL"] N
_ENV["CONFIRM"] no value
_ENV["runlevel"] 3
_ENV["MACHTYPE"] i386-redhat-linux-gnu
_ENV["LANG"] en_US
_ENV["SHLVL"] 2
_ENV["previous"] N
_ENV["SHELL"] /bin/bash
_ENV["HOSTTYPE"] i386
_ENV["OSTYPE"] linux-gnu
_ENV["HOME"] /
_ENV["TERM"] linux
_ENV["PATH"] /sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin
_ENV["RUNLEVEL"] 3
_ENV["INIT_VERSION"] sysvinit-2.78
ENV[""] /sbin/initlog

PHP License
This program is free software; you can redistribute it and/or modify it under the terms of the PHP License as published by the PHP Group and included in the distribution in the file: LICENSE

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

If you did not receive a copy of the PHP license, or have any questions about PHP licensing, please contact [email protected].

What is your university portal server using for authentication?
I wouldn't be surprised if its security system is hindering Zen Cart's PHP Session system, and thus causing you problems.

If you install this on a server that's not directly blocked by the university authentication infrastructure, do you find any different behaviour ?

metamemes:

Not sure if this is the same problem I am having, but, I too had a problem logging in to the admin and as a returning customer to the cart while testing.

One thing that screwed this up was because I originally installed the cart to a domain with just **http://**domainhere.com then, to accommodate the SSL Certificate I had to change the default url to http://www.domainhere.com - and this resulted in breaking the login to everything as the configure.php file was set to just the http:// address.

I was able to fix the admin login by changing the configure file, however, I can't find the customer login file?

If this is not the same problem you are having, sorry for the mixed post!

what you are describing sounds exactly where I'm gone stuck too, I need the get the hold of the customer login file.

dav12028:

what you are describing sounds exactly where I'm gone stuck too, I need the get the hold of the customer login file.

Um ... is this still the same issue you posted about in another thread? You said it was resolved ... but now you're posting about the same problem again ?
http://www.zen-cart.com/forum/showthread.php?p=375867#post375867