HELP! Attributes not showing up in cart!

Ok, I've set up the attributes before, and they worked perfectly. Now, after a roll back of a 'patch'.....the attribute controller 'acts' like it's set up the attributes just fine, but they don't show up in the live cart on the products! They DO show up in the 'preview' area of the attribute manager.

Help, help..as I seriously need to know if our customers are ordering DVD OR VHS without contacting each of them!

Corrine

Check and see what the Option Name Option Type is on the Attributes ...

Also check that you have the green dot next to the filenames ...

I had checked that before posting. The name type is 'dropdown'. that was the first thing that i checked to be sure it wasn't set to 'read only'.

All the product status' are 'on', and the attribute settings are 'on'. everything 'appears' to be correct, but the live cart itself doesn't show the options!

I have tried to delete them all and start over, but the attribute manager says that they are all attached to products, and not to remove them. I might just do that anyway, and start over 100%. It's not hard as there are only 70 or so products; and they all share the same attributes.

This all started after installing the 'time correction' patch because our server is 18 hrs different than our local time. When I put that patch in, the CC number stopped showing up on the orders! So, I removed the patch; and it caused a bunch of errrors on line reads in the PHP files. Sooooo, I reloaded the backed up database--no help. So...I reloaded the 7 files that the patch changed...no help.

So, I then uploaded ALL of my files again (frustrating and time consuming, but it fixed the problem). But, after doing that I had to re-add some of the products that were not in the original database (lesson learned on backup!). THIS is when the problem showed. I added the attributes to the new products and then realized that they were not showing up in the carts of our customers. I've tried it with our 'test' account, and I don't get the format option on the products either....

So, maybe there's a line somewhere thats not reading right? Maybe something got garbled on the FTP upload when I resent all of the files?Or, should I just force the uninstall of the attributes and re-do them all?

Thanks for your time!

Corrine

ok, i deleted all of the attributes and started over...and they still don't show up on the cart, but they do 'act' like they are correct in the Admin.

help!
What php file is called when the product displays attributes? maybe I could re-upload that file and maybe fix some mis-written file??

Corrine

You have an Option Name ...

What is its Option Type?

The option 'name' is 'format'...they option 'type' is 'dropdown'.
The option 'value' for 'format' is 'dvd' or 'vhs'.
The DVD value does not effect product price, whereas vhs value is set to add $3.00 to the price.

Corrine

This doesn't make a lot of sense ... :unsure:

If you switch to Classic Template ... assuming you are of course using the templates and overrides and never touched the core code ... does averything work properly?

i've never changed any templates that i am aware of. The most i have done is add some text to the define pages editor, and changed a couple of menu titles in the php files manually.

if you would like, I can PM you the URL....I don't want to post it here, as it contains adult content.

Corrine

You may PM me the URL to this thread, your Admin URL, login and password ... and maybe remind me why I am looking at your site ... :smile:

When I have time I will try to look at this for you ...