Google Base Feeder Support Thread [OLD]

There seem to be a few GBase versions available.

Which version is most up to date, most relaiable and which matches the current product feed specification for google merchant please?

(I have zen 1.3.9 intalled. )

Can anyone help please. First time I've installed the addon and there is a problem. (Zen 3.1.9)

I have just installed the latest version of Gbase. I have set the output directory and output file parameters in CONFIGURATION but but when I try to generate a file from TOOLS>MERCHANT FEEDER it shows:

/home/arrowsto/public_html/feed/google/GOOGLE_PRODUCTS_OUTPUT_FILENAME_products_.xml
Processing: Feed - Yes, Upload - No
Google Merchant Center File Complete In 0.000447 Seconds 0 of 0 Records

DEBUG:
[24-Jul-2011 15:01:55] PHP Warning: opendir(/home/arrowsto/public_html/GOOGLE_PRODUCTS_DIRECTORY) [<a href='function.opendir'>function.opendir</a>]: failed to open dir: No such file or directory in /home/arrowsto/public_html/admin/googlefroogle.php on line 185

So the variables GOOGLE_xx aren't being replaced with teh filename and directory which i set in config.

Ive turned on Debug and get the following error message:

"Skipped due to user restrictions"

Have had this mod installed for a while, then it stopped working only inserting 4 products when i have 2000! So i thought id update the mod but its still not working now it wont insert any and wont create a feed either!

Can anyone help?

I have on one specific hosting. So I'm thinking it's server specific but not sure.

Ok,

Have totally uninstalled the module and installed the most up to date version off the Numnix website.

Now getting the following error when i try and create the feed:
"The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, info@****.co.uk and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
################################################################################
Apache/2.2.3 (CentOS) Server at silicalodgegardencentre.co.uk Port 80"

Any ideas on how to get rid of this error message?

yorkshiregc:

Ok,

Have totally uninstalled the module and installed the most up to date version off the Numnix website.

Now getting the following error when i try and create the feed:
"The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, info@****.co.uk and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
################################################################################
Apache/2.2.3 (CentOS) Server at silicalodgegardencentre.co.uk Port 80"

Any ideas on how to get rid of this error message?

There's no telling what that error is about from what you've posted. I suggest talking to your hosting company to see what might be revealed in the error logs.

There's a possibility that you are missing files - I suggest reuploading the mod again carefully - especially making sure the googlefroogle.php file is upload to the root of your site.

We have 2000 products in our site when i cut the number to create the feed down to 500 it works fine....

But when i let it run for the whole site i get the above error message.

Sounds like a time out issue - whatever it is, your server is creating the problem. You should be able to export that many products with no problem at all. I have to say that you probably need better hosting. Yeah, I know that's not really helpful but that server doesn't sound like it will allow your site to run well on it and I'm not talking about this particular module either.

joey779:

Can anyone help please. First time I've installed the addon and there is a problem. (Zen 3.1.9)

I have just installed the latest version of Gbase. I have set the output directory and output file parameters in CONFIGURATION but but when I try to generate a file from TOOLS>MERCHANT FEEDER it shows:

/home/arrowsto/public_html/feed/google/GOOGLE_PRODUCTS_OUTPUT_FILENAME_products_.xml
Processing: Feed - Yes, Upload - No
Google Merchant Center File Complete In 0.000447 Seconds 0 of 0 Records

DEBUG:
[24-Jul-2011 15:01:55] PHP Warning: opendir(/home/arrowsto/public_html/GOOGLE_PRODUCTS_DIRECTORY) [<a href='function.opendir'>function.opendir</a>]: failed to open dir: No such file or directory in /home/arrowsto/public_html/admin/googlefroogle.php on line 185

So the variables GOOGLE_xx aren't being replaced with teh filename and directory which i set in config.

I am getting the exact same error here... When running to make a new file, instead of making a file in the directory called feed/google called... google_feed_products.xml.... I am getting a file called..... GOOGLE_PRODUCTS_OUTPUT_FILENAME_products_.xml ...

So.. it is somehow not converting the variable to a file name...

Also, it is really just putting in one line of text...

"<?xml version="1.0" encoding="UTF-8" ?>
<rss version="2.0" xmlns:g="http://base.google.com/ns/1.0">
<channel>

After this, there is an error in my cache folder....

"PHP Warning: opendir(/var/www/vhosts/mysite.co.uk/httpdocs/GOOGLE_PRODUCTS_DIRECTORY) [<a href='function.opendir'>function.opendir</a>]: failed to open dir: No such file or directory in /var/www/vhosts/mysite.co.uk/httpdocs/changedadmin/googlefroogle.php on line 185
"

I used version 1.10.1 - seems to me like possible coding error but I cant find it..!!

Is this the first time you have installed this mod? If so, then you missed something in the install. The lastest version should work right out of the box.

Those errors are saying that the mod is not able to pull the information you put into the database in configuration. If you had an old version installed, you need to delete it all from the database and apply the sql patch for this version.

delia:

Is this the first time you have installed this mod? If so, then you missed something in the install. The lastest version should work right out of the box.

Those errors are saying that the mod is not able to pull the information you put into the database in configuration. If you had an old version installed, you need to delete it all from the database and apply the sql patch for this version.

I understand what you are saying... I have installed the SQL command... But.. I have not installed a single patch, and that is because it is unclear. The patches all have version numbers on the files... the highest number patch is 1.9.0... The version I installed is 1.10.1... so, it seems sensible not to patch it to 1.9.0..??

OK, I have gone back and uninstalled everything, then started again... Seems to be working... I setup all the config settings... I went and run the feeder... I get a smaller popup window... I wait like 20 secs or so, and it times out, shows an error... BUT... I can FTP into the feed folder, I see a filename that is now sort of correct (I setup file name = 'google_feed' but the file being generated is ... 'google_feed_products_en.xml'... I wasnt expecting _en on the end...!! ) ... And if I refresh... It is growing...

I have 2000 products by the way and the file size is up to 1mb after 2-3 mins..

I guess the popup window is maybe telling me what is happening?

Dunno yet how big this is gonna get..!!

As a continution to my last post... The ile size finished at just below 4mb... took maybe 6 or 7 mins to get that big...

When it was finished... I went and chose the file and chose to upload... I got another little popup window.. after about 20 secs, that popup showed an error like it had not been able to connect to wherever... But... I look in the google feed on the google website, and yes, it worked... (Some errors for me to look at, but it worked)..

So, although things worked, this is not what I expected.. When creating the file, popup came and gave no info and failed after maybe 20 secs.... And same again when trying to upload, the popup fails to show anything??

I haven't had good success with uploading the file myself though I don't remember why or what happened. I always go to google and get it fetched from there.

So it worked at first and now the export doesn't work?

delia:

I haven't had good success with uploading the file myself though I don't remember why or what happened. I always go to google and get it fetched from there.

So it worked at first and now the export doesn't work?

Nope, it failed at first, now it works (But with what looks like it is failing)... I have some errors after I uploaded.. all products have 3 errors...

Missing recommended attribute: google product category
Missing recommended attribute: product type
Missing recommended attribute: shipping weight

Shipping weight, I fixed by enabling it in the settings... Just trying to figure out how to ..

When I get it right, I ont be doing this manually.. I will create a cron job and schedule etc...

OK, another update.!!

I ran the feeder programme in Firefox... The popup window cameb, but, the popup window waited until the end (It took 701 seconds, says so at the bottom of the popup window)...

So, there is clearly a distinct difference with IE9 and Firefox..

I am left with 2 errors after I upload the feed to google...

• XML formatting error - Error
  Our system encountered an error when processing your data feed. Learn more. Examples:

Line No. 35,084
Column No. 462

I read the 'Learn More' and compared it to the XML file created and I see no error or problem.?

• Each product is - Missing recommended attribute: google product category.... And I cant find out how to include that data with my feed???

Cheers

Gertzy:

OK, another update.!!

I ran the feeder programme in Firefox... The popup window cameb, but, the popup window waited until the end (It took 701 seconds, says so at the bottom of the popup window)...

So, there is clearly a distinct difference with IE9 and Firefox..

I am left with 2 errors after I upload the feed to google...

• XML formatting error - Error
  Our system encountered an error when processing your data feed. Learn more. Examples:

Line No. 35,084
Column No. 462

I read the 'Learn More' and compared it to the XML file created and I see no error or problem.?

• Each product is - Missing recommended attribute: google product category.... And I cant find out how to include that data with my feed???

Cheers

the formatting error is on line 35084. The last one I ran into was the use of an ampersand in one of the product images but could certainly be any number of things.

You only have to have the google product category if your product is in a certain category and the main one is apparel. It is not require otherwise and is not something to worry about for most folks.

I think I posted which categories were required sometime in the last couple of weeks here.

If you fall into one of those categories, this mod does not have the ability to add in that category designation at the moment. I'm not sure if there is a way to do that or not. The one person who knows that answer is Numinix who doesn't tend to answer questions on this forum or his own. He just does the work on the mod!

OK thanks, I understand..!! (I dont have the Aparel or other products that need category then)

But...

' line 35084'.... I dont understand how to find line 35084...

I opened the xml file in notepad... And the number of lines changes based on how wide i set that window... Like there are no specific line ends...!!

hmm..!! dunno now..!!

There are several freebie notepad programs that do line numbers like you need - Programs like Dreamweaver and the like do that as a matter of course.

Go look for Notepad++. I believe that might be the best way to go.

delia:

the formatting error is on line 35084. The last one I ran into was the use of an ampersand in one of the product images but could certainly be any number of things.

Hey, I found n editor and went to the line and yes, it was the same, ampersand in the jpg file name. I never do things like that, so must have been one that a supplier sent that way and I missed renaming it..!!!

Thank you.. Lets hope it is all good now :)