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shipping calculator shows wrong weight

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14 Jun 2007, 6:51 PM

kittycat

New Zenner

Join Date:: Jun 2007
Posts:: 72
Plugin Contributions:: 0

shipping calculator shows wrong weight

Hi,
my product is set to 0.5lbs
It shows so in the shopping card contens BUT when I click on
estimate shipping the calculator shows: Weight: 3.5lbs
I don´t want my customers to be confused wether the high weight effects their shipping charge.
Has anyone an idea where I can fix that?
Thank you!!

14 Jun 2007, 7:09 PM

raintyger

New Zenner

Join Date:: Jun 2007
Posts:: 11
Plugin Contributions:: 0

Re: shipping calculator shows wrong weight

Probably tare weight.

Check Configuration:Shipping/Packaging to make sure that your tare weights are the way you want them for small-medium packages and for larger packages. The default for small-medium is 3 lb I believe.

Hope that helps,

Ted

14 Jun 2007, 9:19 PM

kittycat

New Zenner