Admin Session Time Out In Seconds> Not Working

Apologies if this has been covered elsewhere but I've had a good look round and can't find anything.

I'm running 1.3.7 with Admin Profiles (nothing on their support thread) and have noticed that the admin session doesn't last long. I've upped the Configuration>My Store>Admin Session Time Out in Seconds to 10800 and it doesn't make any difference.

I've no idea even how to go about finding what is going on here so would be grateful for any suggestions.

Are you saying even with this setting you have to login before the 10800 is up?

Look in the Tools ... Server Info ...

Search for:
session.gc_maxlifetime

What is that set to?

Thanks for the response.

Absolutely - there is no way my sessions are lasting 3 hours - more like 10-20 mins.

This is what I have:

session.gc_maxlifetime Local 10800 Master 1440

I'm assuming that 1440 is the 24mins that sessions last on the catalog side?

I have also noticed this...
I have (cPanel X):

session.gc_maxlifetime local value 5400 master value 1440

Does the master value when not null override the local value? It would seem so because I can't be away from the session tab a half hour without having to log back in.

The local value should be the one in use ...

Do you have any add-ons or anything that might be altering the logic?

Have you asked your host about this?

We run our own server so can change Apache settings, etc as we want - is there anything in particular that may be overriding this?

As for other add-ons, I think Admin profiles is likely to be the only thing that could interfere with the logic. Can you point me at files that I should look at to make sure there is nothing else going on there?

I am not a server guru and I don't use that Add-on ...

For fun ... if you load to a test directory and test database a clean Zen Cart v1.3.7 and set the time to 10800 for:

Admin Session Time Out in Seconds
Enter the time in seconds. Default=3600
Example: 3600= 1 hour

Note: Too few seconds can result in timeout issues when adding/editing products

Do you still have this issue?

Was this issue ever resolved? If so how?I'm having the same problem after being logged in less than 20 minutes.

Thanks,
The Diva

No, I still can't make sessions hold longer than 24 minutes without re-logging in.

If the ZC default is 3600 seconds, it seems like the "master" is overriding even that.

Oh well, guess we won't get an answer to this one.

The Diva

I'm running into the same issue. See the screenshot below. It shows that I've set the time out value to something like 3 hours, but the master value still shows only 24 minutes of session life. How can I fix this issue? It's driving me nuts!

Here's my server info:
http://img366.imageshack.us/img366/2966/phpinfofr7.png

Regards,
Matt

The master value is what was setup by your hosting site for your domain ...

Local Value is what is the reality of my current session ... :smile:

I use this all of the time and are set to 10800 vs 1440 and that keeps me pretty happy ...

perhaps i'm not making myself clear, or I'm misunderstanding you, but 10800 seconds should give me 3 hours of admin login time right? I still get 24 minutes because of the master number. Based on the screenshot I posted, I should be getting three hours but I'm not.

So...I don't understand your post? Please advise. Thanks!

Regards,
Matt

It is always possible that your hosting site just does not allow you to override these settings ... and perhaps you could ask if they have blocked you from managing your own domain ...

Also do you have any add-ons in your admin?

Have you tried for giggles and grins setting up a clean test directory with a clean database with the demo products of v1.3.8 to test if there is anything in your Live Site causing this?

Ajeh:

It is always possible that your hosting site just does not allow you to override these settings ... and perhaps you could ask if they have blocked you from managing your own domain ...

I have the same problem with admin timeouts as have been discussed by others on this thread. Here is the answer I got from GoDaddy support:

"Thank you for contacting Online Support. Unfortunately the time out on our shared hosting accounts can not be modified. We apologize for any confusion. Please let us know if you have any further questions, comments, or concerns ... ."

Below is a copy of what I sent them and is what GoDaddy support was responding to:

*(1)Using the GoDaddy Hosting Control Center, I get the message: "Your session is about to expire. Click 'ok' to extend your online session." The timeout interval is way too short! How do I change it to a longer interval?

(2)Also, there is a related timeout problem with ZenCart installed using GoDaddy's Quick Install, Zen Cart 1.3.8a. Specifically, GoDaddy is controling the "master value" of "session.gc_maxlifetime" and you have it set to an absurdly short 1440. Checking with the Zen Cart user community, I see that many people have had this problem with GoDaddy. GoDaddy is overriding the "local value" set by the Zen Cart administrative panel (ie, 3600). How do I change the "master value" of "session.gc_maxlifetime" to a longer interval (eg, 3600)?*

Is this a definitive answer to the admin timeout problem with GoDaddy? Frankly, I'm not sure? However, I can tell you this: It is a major nuisance, especially when you have multiple windows open at the same time (eg., using the GoDaddy file manager in one window and editing the Zencart admin console in another) since they will time out at different times thus doubling the frequency of the interruptions to work flow.

That could be the problem ... :unsure:

The code can only control what your hosting provider allows to be altered ...