Order status e-mails not working (edit orders mod installed)

Hi,
I have looked but can not find an answer to this.
When I update the status of an order, no e-mail is being sent even though I tick the box notify customer.
Is there something I am doing wrong? A setting somewhere I have not found?
Please help.
Ange

1. What version of Zen Cart ? Was it an upgrade? From what version?
2. What addons/contributions do you have installed?
3. What are all your settings in Admin->Configuration->Email Options?
4. Do all other emails go out fine ?
5. Does this affect all order-status-update emails, or just to certain email addresses?

1. What version of Zen Cart ? Was it an upgrade? From what version?
   v1.3.7 [2007-02-24 01:53:55] (Fresh Installation)

2. What addons/contributions do you have installed?
   many, including... ask a question, contact us (add subject), direct bank deposit, edit orders 1.1, e-mail adress exporter, off-site payment, pop-up on attribute images, printable pricelist, quanitity discounts, stock by attributes 4.4, store credit module, time zone offset, user tracking, un wishlist 0.31 & added 2 blank sideboxes.

3. What are all your settings in Admin->Configuration->Email Options?
   Title Value Action
   E-Mail Transport Method PHP
   E-Mail Linefeeds LF
   Use MIME HTML When Sending Emails true
   Send E-Mails true
   Verify E-Mail Addresses Through DNS false
   Email Archiving Active? true
   E-Mail Friendly-Errors true
   Email Address (Displayed to Contact you) enquiries AT ajms DOT co DOT nz
   Email Address (sent FROM) enquiries AT ajms DOT co DOT nz
   Emails must send from known domain? No
   Email Admin Format? TEXT
   Send Copy of Order Confirmation Emails To ange AT ajms DOT co DOT nz
   Send Copy of Create Account Emails To - Status 1
   Send Copy of Create Account Emails To ange AT ajms DOT co DOT nz
   Send Copy of Tell a Friend Emails To - Status 1
   Send Copy of Tell a Friend Emails To ange AT ajms DOT co DOT nz
   Send Copy of Customer GV Send Emails To - Status 1
   Send Copy of Customer GV Send Emails To ange AT ajms DOT co DOT nz
   Send Copy of Admin GV Mail Emails To - Status 1
   Send Copy of Customer Admin GV Mail Emails To ange AT ajms DOT co DOT nz
   Send Copy of Admin Discount Coupon Mail Emails To - Status 1
   Send Copy of Customer Admin Discount Coupon Mail Emails To ange AT ajms DOT co DOT nz
   Send Copy of Admin Orders Status Emails To - Status 1
   Send Copy of Admin Orders Status Emails To ange AT ajms DOT co DOT nz
   Send Notice of Pending Reviews Emails To - Status 1
   Send Notice of Pending Reviews Emails To ange AT ajms DOT co DOT nz
   Set "Contact Us" Email Dropdown List <enquiries AT ajms DOT co DOT nz>, Enquiries about products <ange AT ajms DOT co DOT nz>, Contact Ange (Owner) <admin AT ajms DOT co DOT nz>, Enquiries/suggestions about the site <sales AT ajms DOT co DOT nz>, Request a new product
   Allow Guest To Tell A Friend true
   Contact Us - Show Store Name and Address 1
   Send Low Stock Emails 1
   Send Low Stock Emails To admin AT ajms DOT co DOT nz
   Display "Newsletter Unsubscribe" Link? true
   Audience-Select Count Display true
   SMTP Email Account Mailbox ange AT ajms DOT co DOT nz
   SMTP Email Account Password ******
   SMTP Email Mail Host ******
   SMTP Email Mail Server Port 25
   Convert currencies for Text emails £,£:€,€
   

4. Do all other emails go out fine ?
   Yes

5. Does this affect all order-status-update emails, or just to certain email addresses?
   All order status update e-mails. They recieve the confirmation e-mail but no updates. I receive the updates through admin e-mail but customers do not.

Thankyou for your help.
Ange

I'm a bit late to the party, but...

I couldn't get Edit Orders to send out emails using PHP either.

Edit Orders does work fine with SMTP Email Transport Method. So I have just swapped to using that.

I haven't noticed any other problems. Works like a dream.

Using Zen Cart 1.3.7.

Hi,
That doesn't work for me either. Customers still not receiving e-mails when I change the status of their order. They recieve confirmation of order and newsletters but not order status e-mails.
Thanks
Ange

Sorry Ange, I have not stuck with Edit Orders.

I only need to be able to modify shipping cost and also break up orders if necessary, so have gone with Super Orders 2.0 as it is much superior. It works fine with PHP email as well which is a huge bonus.

I only had trouble installing Super Orders SQL file, getting 1064 error, but that ended up being an easy fix. I have posted the details. http://www.zen-cart.com/forum/showthread.php?t=64947&highlight=super+orders+1064

I installed this Mod today and at first I was having the same problems listed here. Then I realized that both the "Details" view and the "Edit" view were the same. So I took a look at the coding. After one minor change the problem has been fixed(so far.)

In the readme it says to setup the details button by:

1. This add the "Details" button - see explanations below:

FIND
$contents[] = array('align' => 'center', 'text' => '<a href="' . zen_href_link(FILENAME_ORDERS, zen_get_all_get_params(array('oID', 'action')) . 'oID=' . $oInfo->orders_id . '&action=edit', 'NONSSL') . '">' . zen_image_button('button_edit.gif', IMAGE_EDIT) . '</a> <a href="' . zen_href_link(FILENAME_ORDERS, zen_get_all_get_params(array('oID', 'action')) . 'oID=' . $oInfo->orders_id . '&action=delete', 'NONSSL') . '">' . zen_image_button('button_delete.gif', IMAGE_DELETE) . '</a>');

REPLACE WITH:
$contents[] = array('align' => 'center', 'text' => '<a href="' . zen_href_link(FILENAME_ORDER_EDIT, zen_get_all_get_params(array('oID', 'action')) . 'oID=' . $oInfo->orders_id . '&action=edit', 'NONSSL') . '">' . zen_image_button('button_details.gif', IMAGE_DETAILS) . '</a> <a href="' . zen_href_link(FILENAME_ORDERS, zen_get_all_get_params(array('oID', 'action')) . 'oID=' . $oInfo->orders_id . '&action=delete', 'NONSSL') . '">' . zen_image_button('button_delete.gif', IMAGE_DELETE) . '</a>');

If you take a look at the replace coding the problem is that the Details button is told to connect to the FILENAME_ORDER_EDIT. The FILENMAE should be ORDERS. So change FILENAME_ORDER_EDIT to FILENAME_ORDERS.

This makes the details view the same as the old "Edit" view. Also, emails sent from the details view will go out correctly. Emails sent from the Edit view still do not, but I will take a look at that later. For now, I would modify via "Edit" and notify via "Details."

-lindasdd