Free Shipping on Virtual Products ???

20 Jun 2007, 8:31 AM

#1

Zen Follower

Join Date:: Jul 2006
Posts:: 108
Plugin Contributions:: 0

Free Shipping on Virtual Products ???

I have lastest version and I have a file that is a free download.. which works fine as I have selected Virtual Product for this and it skips the shipping etc and offers customer the download... BUT if the customer also selects another product that DOES NOT have virutal product selected it still comes out as FREE POST...
On check out it lists the items like..

Free File................ No charge..... no post
Real item............... $28.00 + postage

Check out asks the customer to pay $28.00 and free post for all items ???

It should charge the $28 for the real product + ITS's postage charge...

How do I fix this ???
Thanks
Dave

21 Jun 2007, 10:22 PM

#2

brisbanetimeout

Zen Follower

Join Date:: Jul 2006
Posts:: 108
Plugin Contributions:: 0

Re: Free Shipping on Virtual Products ???

Hi,

Does anyone have any advice on this problem... have been tring to fix this but have not found a way as yet...

HHELLPPPPPPPP

Thanks
Dave

17 May 2011, 5:21 PM

#3

ambook

New Zenner

Join Date:: Dec 2005
Posts:: 35
Plugin Contributions:: 0

Re: Free Shipping on Virtual Products ???

I am interested in this too. Does any one have any suggestions on how to keep shipping from being charged for virtual products when combined with physical ones?

Eric

17 May 2011, 5:42 PM

#4

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: Free Shipping on Virtual Products ???

Downloads are NOT Virtual Products and should NOT be marked as a Virtual Product ...

Download Products "know" they have no shipping based on the filename on the Attribute ...

If you have a Download Product marked as a Virtual Product, that would count as 2 Free Shipping Products, when you really need this to count as 1 ...

If you unmark the Download Products and set it as:

Product is Virtual: **No, Shipping Address Required **

NOTE: it should also NOT be marked as Always Free Shipping, use:

Always Free Shipping: No, Normal Shipping Rules

See if it works better when the Download Products are setup correctly ...

Linda McGrath
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17 May 2011, 5:50 PM

#5

ambook

New Zenner

Join Date:: Dec 2005
Posts:: 35
Plugin Contributions:: 0

Re: Free Shipping on Virtual Products ???

Ajeh,
Thank you so much for the reply. What I actually have is a physical product (book) and an attribute option on that product (e-book). Our shipping is 12% of the total cost of the order, but in that total cost is the e-book which obviously does not need to be added to shipping.

After reading your post, I may have set up my attribute wrong. I'll look into it and let you know if I'm still getting the same issue.

Thanks again!

Eric