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More Proactive way to prevent Fraud?

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22 Jun 2007, 5:36 PM
#1
ksoup avatar

ksoup

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More Proactive way to prevent Fraud?

We have a coupon to introduce our store to newbies that is for one free item.

Twice now we have had a customer with the same ip addy sign up for an account and redeem, sign up for another account under a different name and redeem... multiple times - UP TO OVER 50 times in a 24 hour period.

What can we do to prevent this kind of fraud?

22 Jun 2007, 5:45 PM
#2
ksoup avatar

ksoup

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Re: More Proactive way to prevent Fraud?

Is there a way to limit coupon usage by IP address?

ksoup:

We have a coupon to introduce our store to newbies that is for one free item.

Twice now we have had a customer with the same ip addy sign up for an account and redeem, sign up for another account under a different name and redeem... multiple times - UP TO OVER 50 times in a 24 hour period.

What can we do to prevent this kind of fraud?

22 Jun 2007, 5:45 PM
#3
Kim avatar

Kim

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Re: More Proactive way to prevent Fraud?

Don't give freebies without a required purchase. Be sure your coupon and coupon policies clearly state 1 per person and/or IP address and require Admin approval for downloads to manually verify the "payment".

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

22 Jun 2007, 7:15 PM
#4
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Re: More Proactive way to prevent Fraud?

Kim:

Don't give freebies without a required purchase. Be sure your coupon and coupon policies clearly state 1 per person and/or IP address and require Admin approval for downloads to manually verify the "payment".

This doesn't really work for us. We do clearly state 1 per person but that is not going to stop someone who is trying to defraud us.

23 Jun 2007, 12:25 AM
#5
ksoup avatar

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Re: More Proactive way to prevent Fraud?

Is there a way to auto-verify new customers similar to what vbulletin does... they have to click on an email link to finish their account set up.

Please let us know.

23 Jun 2007, 3:51 AM
#6
Kim avatar

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Re: More Proactive way to prevent Fraud?

Not at this time.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

25 Jun 2007, 5:34 AM
#7
ksoup avatar

ksoup

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Re: More Proactive way to prevent Fraud?

Thank you for responding. :) What we have done at this time is to implement a smaller version of this and limit the choices... that way... it isn't as attractive to cheat the system. :)

It would be cool, though, if you would put the email verification feature on a wishlist. :)

Thank you, again. :)

Kim:

Not at this time.

28 Jul 2007, 5:09 AM
#8
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Re: More Proactive way to prevent Fraud?

I also would like to see email verification on sign up. This forum's sign up has email verification and I would love to see that option in zencart. Is this option on the radar screen?

28 Jul 2007, 6:39 AM
#9
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Re: More Proactive way to prevent Fraud?

WmKenny:

I also would like to see email verification on sign up. This forum's sign up has email verification and I would love to see that option in zencart. Is this option on the radar screen?
As of a couple weeks ago:
Kim:

Not at this time.

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