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Losing customers at login

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26 Jun 2007, 4:14 PM
#1
wccomp avatar

wccomp

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Losing customers at login

I've sit here and watched while 10 customers abandoned their carts after getting to the log in screen. After looking at my log in screen the only thing I can think of id that the new customer information section is to far down and they just don't see it. Having it below the crease as they say may be a bad idea. Does anyone know how to I could arrange this better? I'd like to move the google checkout up to right under logon but I don't know how to do it. Any suggestions would be appreciated.
Here is a quick link -

https://www.wccomputers.com/index.php?main_page=login

Also just a thought could it be bots that are picking items and then dropping out at the captcha? Just a thought.

Chris
WC Computers and More
Quality software, and accessories at low prices.

26 Jun 2007, 4:17 PM
#2
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merlinpa1969

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Re: Losing customers at login

if you are using 1.3.7 you can turn on split login,

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26 Jun 2007, 4:21 PM
#3
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wccomp

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Re: Losing customers at login

Merlin,

Whats that under? I'm using 1.3.7

Thanks

Chris
WC Computers and More
Quality software, and accessories at low prices.

27 Jun 2007, 9:24 PM
#4
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wccomp

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Re: Losing customers at login

Well the count is 117 lost carts for yesterday. Could a bot be causing this?

Chris
WC Computers and More
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27 Jun 2007, 10:26 PM
#5
ryk avatar

ryk

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Re: Losing customers at login

wccomp:

Merlin,

Whats that under? I'm using 1.3.7

Thanks

admin > configuration > layout settings ... near the bottom

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27 Jun 2007, 10:55 PM
#6
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wccomp

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Re: Losing customers at login

Thank you, Thats a perfect solution. Now if they will just use it :smile:

Chris
WC Computers and More
Quality software, and accessories at low prices.