Downloadable Product Error: Billing and shipping does not match

Hi,

I've set up my store & have two things that I need to fix.

I'm selling downloadable products & the purchasing process works fine. The customer is able to order the product, pay for it and successfully download it. During the checkout process though, the weight in lbs still shows in the shopping cart even though I have set my store not to show weight. My downloads weigh nothing (:wink:) & I don't want the weight to show during the checkout process. In Admin > Config > Shipping / Packaging the Display No. of Boxes & Weight Status is set to 0=off How do I make sure that weight doesn't show in the Shopping Cart?

The 2nd thing is that even though the purchasing process appears to work fine I get an error message in my Customers > Orders section for the 'successful' order. A red dot shows up at the top next to Legend and says 'Billing and shipping does not match'.

I know a download should not be shipped and when entering a new product my settings are:
Product is Virtual: No
Always Free Shipping: No
Products Quantity Box Shows: No
Product Qty Minimum 1
Product Qty Maximum 0
Product Qty Units: 1
Product Qty Min / Unit Mix: Yes
Products Quantity: 1000
Products Shipping Weight 0

I have 2 shipping modules installed:
Free Shipping Options & FREE SHIPPING!

Is this the problem? Should I remove the shipping modules?

I've searched the forums heaps & can't find an answer to this. Could someone shed some light on this please? :smile:

Cheers

If your Download Products are setup correctly, you should not even see the checkout_shipping ...

Only physical products that are getting shipped will show the checkout_shipping ...

Thanks for your reply Ajeh. What is the solution?

Are these product settings correct for a downloadable product:
Product is Virtual: No
Always Free Shipping: No
Products Quantity Box Shows: No
Product Qty Minimum 1
Product Qty Maximum 0
Product Qty Units: 1
Product Qty Min / Unit Mix: Yes
Products Quantity: 1000
Products Shipping Weight 0

Should I have no Shipping Modules installed under Shipping/Packaging? Should I remove them?

Cheers

Hi again,

I tried removing the shipping modules and got a yellow error message at the top of the Admin area:

Shipping Configuration errors!
Warning: Store Zip Code is not defined. See Config/Shipping/Packaging to set it.
NOTE: You have no shipping modules activated.
Please go to Modules > Shipping to configure.

So I've reinstalled both the Free Shipping Options & FREE SHIPPING! modules again.

Why do I need to have a shipping module installed for a downloadable only product?

I'm very confused about this at the moment. My sales process seems to work fine except for the weight in pounds showing in the Shopping Cart & the error message in the Customers > Orders section.

In the Customers > Orders section under the heading 'Payment Shipping' it says 'paypal free'. The 'status' is 'processing' & 'Shipping' is 'Free Shipping'. The customer has paid for the product & has downloaded it.

What should i do to fix this, do you think?

Cheers

In your first post you are talking about weight ...

If you have Physical Products you should have Shipping Modules ...

It might be easier to see an URL to your site and one of your Download Products as well as your Physical Products ...

When adding a Download only to the shopping cart, you should skip the checkout_shipping when trying to check out ... if this is not happening then something is not setup correctly ...

Thanks for your help Ajeh.

Everything works so maybe I'll just leave it as it is. All of my products are downloadable. I don't sell any physical products.

When a customer purchases a product (downloadable) the shopping cart displays Weight 0 lbs although I have configured Zen Cart not to display weight at all. I just thought it looks better not to have weight displayed as it doesn't make any sense to display weight for a downloadable product.

Checkout-shipping is always skipped during the purchasing process so that's not a problem.

My only concerns were that 'weight 0 lbs' were displayed in the shopping cart & that when I look in Customers > Orders after the order has happened an error message is displayed telling me that Billing & Shipping don't match.

I probably shouldn't worry because the order went through fine, the customer received the download fine, I received an email of the order fine & received the payment from PayPal fine.

Everything works & I think Zen Cart is amazing.

I just thought that the error message meant that I should change something.

Thanks again

The weight can be turned off throughout the Catalog ...

In the Configuration ... Layout Settings ... there is a setting for:

Shopping Cart - Show Totals
Show Totals Above Shopping Cart?
0= off
1= on: Items Weight Amount
2= on: Items Weight Amount, but no weight when 0
3= on: Items Amount

Weights can also be turned of per Product Type in the Catalog ... Product Type ... Edit Layout ...

Show Weight
Display Weight on Product Info 0= off 1= on

Hi Ajeh,

Thanks for that info. :smile: The 'weight 0 lbs' has now disappeared from the Shopping Cart! Config > Layout Settings > Shopping Cart - Show Totals Show Totals Above Shopping Cart? > 0=off did the trick really well.

Weight was already removed from the Product Info page as I already had 0=off set for Catalog > Product Types > Edit Layout > Show Weight > Display Weight on Product Info.

The Product Type I have set my products to is 'Products - General'. Is that correct for a downloadable product? Or should it be 'Document - Product'? My downloadable products are in .zip format.

In Customers > Orders I still get the error message 'Billing and Shipping don't match'. Is it ok to ignore this?

Thanks for all your help.

Could you create a new customer and try this?

What payment method are you using?

Is this a clean install of Zen Cart v1.3.7 or an upgrade?

How did you install it? How did you upgrade it?

Hi Ajeh,

Thanks for your help again. I've figured out what's going on. 'Billing and Shipping does not match' is just the legend at the top of the Customers > Orders page in Admin & not an error message at all. :oops:

Sorry about this. I feel so silly at the moment.

The version of Zen Cart I'm using is 1.3.7 with the latest security patch. I tried adding a new customer & the purchase went through fine again. So everything's working fine.

Sorry to be so muddle-headed. :wacko:

Thanks again. :D

Thanks for the update that it was the legend ... you would be amazed at how many have saw that and thought something was wrong ... :smile:

Ok, hopefully I can figure this out before anyone has a chance to answer me, and if I do I will say it's resolved, but I had a customer purchase through my store and it's coming up with an error (and red dot) in the admin section saying Billing & Shipping Address different. I thought maybe it was just a flag to let me know and I could make a judgment call and push it through but it doesn't have that option. So now I have two questions and two issues:

1. The item purchased was a virtual product more of a service verses a product so there wasn't anything to ship and the customer didn't have to enter any shipping information and I have the shipping off for that item anyway. So why am I getting this error and how to I process it because it's not showing up in my batch. ''

2. Hypothetically, lets say I did have a physical item that needed to be mailed/shipped out and this person doesn't want it sent to the bill to address, am I still going to get this error? How does one correct this problem?

Maybe I've been up too long, but I can't wrap my head around this one.... Any and All help is appreciated.

Is the Billing Address identical to the Customer Address?

The red dot is just an indicator that something about the:
Customer Address
Shipping Address
Billing Address

are not identical and that you should check this order carefully to ensure it is not something to be concerned with ...

On a Virtual Order ... while the Shipping Address is blank, it will check the Customer Address and the Billing Address ...

When I look at their account, they have a physical address and a billing address so the two aren't the same. And I don't think this is uncommon, because when I order stuff half of the time the ship to address isn't my billing address. So I guess my next question would be, how do I go about getting the order processed? BTW thank you so very much for answering my question. I greatly appreciate it!:clap:

This is just a "Hey You!!! Look at this order there might be some funny business going on!!!" flag ...

It is not stopping you in any way from just completing the order ...

It just says before you press that button, you best think about this for a moment ... otherwise ... well, you know ... :lamo:

Ok, I figured as much, but now I feel really dumb and have to ask a green question because this is the first time I've run into this concern, do I have to manually go into my merchant account (linkpoint) to process the transaction, because it's not showing up at all in my batch, or is there something I need to do in my admin area of Zen cart to release the payment information?