Downloadable files download with 0 bytes

I bought the manual and have read it cover to cover. It was a big help on setting up the downloadable files (attributes and options). Everything seems to work until downloading any file I have available for download. They all download with 0 bytes.

I created the files using WinZip. I tried both regular .zip files and self-extracting .exe files. I uploaded to server via WS_FTPpro into the directory /downloads. I set up all attributes and do have a green dot indicating the file is valid. I checked both the files on server and compared sizes wtih the uploaded sizes, and they all match When the download is presented to the customer, it has the correct size listed in the download list, but when it is download, it is ZERO.

I am no expert at any of this, and would not even have attempted setting this up if there had not been a book available, and at this point I don't know whether I am doing something wrong with WinZip, or if I should contact my host, or if I have something incorrect in ZenCart.

Also, I have Redirect Downloads set to False (I tried True after reading another thread here, but that only caused a 404).

My site is www.DragonflyDigitals.com/shop, and I do have some freebie downloads available. (Not a plug, I really need some help.)

thanks in advance
kopperhead

How large are your files? Try a tiny file, does it work? If so this could be a limit imposed by your hosting site and you need to speak to them ...

unix or windows server? windows servers cannot use Redirect ON, even though this is a much safer method of managing downloads ...

I have files ranging from 4.88MB to approximately 35MB. The small files do this also. At first I thought file size might be a problem, so I re-zipped some larger files into smaller files, but same thing, downloaded at 0 bytes, empty .zips.

It is a Windows server. Apache. I am going to give them a call right now and see if there is something I am doing incorrectly with the files.

I only tried the redirect ON from sheer desparation; the manual explains that part very nicely--I LOVE THE MANUAL.

Thanks so much, and if you think of anything else, I'd love to hear!
kopperhead

To rule out the WinZip issue (which is not likely the problem), try putting up a PDF or one of the test.zip files that came with Zen Cart, and attach that to a test product ...just to see.

Also, did you try choosing Download By Streaming = True ?

What browser are you using?
What happens if you try a different browser?

Did you try clearing your browser's cache? If it accidentally downloaded a bad version of the file "once", and that bad copy is cached, some browsers will just use the bad cached copy and deliver it to you as the completed download ... rather than grabbing the updated version from the server. Clearing the browsers cache, closing all browser windows, and re-attempting the download will usually clear that up.

Just in case somebody comes across the same problem. This article explains the problem:
https://www.zen-cart.com/tutorials/index.php?article=292

Admin->Configuration->Attribute Settings:
Download by Redirect = false

works ok for me. I didn't even need to set
Download by Streaming = on
although my files are some 100 MBytes.

If you do need this streaming option, check the value of max_execution_time in your server's php.ini file.

Hi all,

I managed to install and tweak zencart to my liking so far. Until this morning when I found that all my products (virtual downloadable zip files) resulted in 0kb files once the download actually started.

In the shopping cart where the download link is displayed it has the right name and right file size shown. None of my zips are actaully empty. All lights are set to green in the attributes controller (the files are really there and named right)

I am running the latest version, have about 40 virtual products (some for sale some for free - both types have the same problem) all in my zencart/downloads folder ranging from 200kb to 29MB in file size.

Could I have too many files in there? Is there is file size limit?

I am lost and appreciate any help :)

Thanks

Dani!

http://silentranksproductions.com/zencart

tried checking out a freebie and got the > Sorry, we are not accepting payments from your region at this time.

Please contact us for alternate arrangements.

dbltoe:

tried checking out a freebie and got the

OK, I changed it to the free charge card option :)

Thanks

Dani!

daniwani:

OK, I changed it to the free charge card option :)

Thanks

Dani!

PS. The problem of 0kb files remains :no:

burt:

Just in case somebody comes across the same problem. This article explains the problem:
https://www.zen-cart.com/tutorials/index.php?article=292

Admin->Configuration->Attribute Settings:
Download by Redirect = false

works ok for me. I didn't even need to set
Download by Streaming = on
although my files are some 100 MBytes.

If you do need this streaming option, check the value of max_execution_time in your server's php.ini file.

:clap: THANK YOU SOOOOOOO MUCH for this!!!

ISSUE FIXED!!!

ONE OF THE REASON FOR THIS ISSUE

htdocs/includes/configure.php

Find the line

 define('DIR_FS_DOWNLOAD'

I had a default apache directory download path...

changed that and put the desired download path

:clap::clap::clap: