paypal express problem? funds not collected

I have all the new updates too paypal express and i have run three different test buys on my sight and after hitting the continue button in paypay it takes me back to the site say thank you for your buisness the order is in my admin but there is no confirmation of funds recieved in paypal or in the cart . Am i missing somethin here. i have talked too paypal they said they dont know what it is either.

In other words the order is goin through but no funds are being charged too the customer.

Very odd.

In your Zen Cart admin, what does the completed order show as the payment method used?
Does it show a transaction number in the order comments?

it said i used a credit card but there is no transaction number anywhere

We have PayPal set up as our credit card transaction processor on all 4 of our stores. Most of the time it works fine. But sometimes during checkout, after the customer has gone to pay using a credit card, and has filled out all the information, including credit card info, they receive this message:

"The credit card you entered cannot be used for this payment. Please enter a different credit card number"

There is no other error message, no indication of what it does not like about that credit card.

In all cases, the credit card is good, is used for other online payments, is used on a regular basis at grocery stores, department stores, etc. PayPal has not given us any information about what would cause this error.

Has anyone else seen this error? If so, any idea what causes it, and what it is about the card that PayPal does not like?

:no:

We're losing business, and considering switching from PayPal to another credit card processor if we can't figure this out.

Credit Card information for PayPal is done on the PayPal site ...

Do you also have a credit card Payment Module installed that is confusing the customer? :unsure:

They are actually on the PayPal site when they receive this error.

We don't have a credit card payment module installed. Just PayPal.

Perhaps this would be best asked of PayPal to see what is happening on their site when credit cards are entered ... :smile:

I (vaguely) remember coming across this some time back when testing a Paypal payment module.

I can't remember the exact situation, but could it perhaps be (wild guess) that the credit card in question has already been used (ie. registered with Paypal) to open a Paypal account?

We appreciate the responses. We have checked with PayPal, and they are very vague about just what would cause this error. Of course I realize they can't give information about the customer's transaction to us, but was hoping for a reason for this particular message. Here's the response we received:

To provide one of the safest online payment services, PayPal reviews every transaction before it is approved, and occasionally, we must limit funding options or decline a payment. These decisions consider every aspect of the transaction, including the merchant's settings and PayPal's statistical models. From time to time, these complex security measures may affect some accounts in good standing.

They have suggested we have the customer contact them about the specific incident. We will see if the customer will do that, but the customer is a bit turned off by the hassle involved, since their card works on other merchant's sites.

As to having the card associated with a PayPal account, the customer indicates that is not the case. I've seen that happen, but the message then indicates the problem is because the credit card is associated with the PayPal account, and they must either use another credit card, or log into their PayPal account.

Thanks for the suggestions. If we do find the actual cause, we'll post it here.

We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address. Please continue using normal checkout and select from the available payment methods to complete your order.

paypal tells me it has somethin to do with the cart. Last time i posted this you all said it was paypal. if some one can help me set up my payment module it would be greatly appreciated.

I'VE BEEN MESSIN WITH THIS FOR 4 DAYS NOW AND NO ANSWER. ITS GETTIN FRUSTRATING.

PLEASE HELP!!!
I'VE UPDATED ALL THE LATEST PATHES AND USPS MODULES IS THERE SOMETHIN IM MISSIN?

I HAVE HAD NOTHIN BUT PROBLEMS WITH THIS NEW PAYPAL EXPRESS CHECKOUT AND EVERYTIME I SPEAK WITH PAYPAL THEY TELL ME ITS ZENCART AND VISE-VERSA. DOESNT MATTER WHAT CREDIT CARD I USE OR WHERE I LIVE OR WHAT I CHANGE ITS ALWAYS A ERROR. SO GOOGLE CHECK OUT HERE I COME .

IM still having issues with paypal .i still getting error message that paypal doesnt except payment from my geographical region. i updated all the latest patches and still no luck i have spoke with technical support via paypal and they said it has somethin to do with the shopping cart zencart is using. so im lost for words on what to do.

What exactly is your geographical region?

Does it work for an order from anywhere else?

Im In The Usa And All My Setting Are For The Us Only I Dont Know Whats Goin On ? I Got Issues With Paypal Becouse The Other Night I Had Them Run A Test And I Had My Payment Modules Turned Off And They Said It Was Runnin Fine. I Dont Know What To Do . Can Some One Give Me The Basic Admin Setup For Paypal Express For Us Only.

And Do I Want Too Have Paypal Express Running With Paypal Ipn At The Same Time?

Is there anyone out there that can help me with these problems im having?

We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address. Please continue using normal checkout and select from the available payment methods to complete your order.

paypal has been workin on this too they cant figure it out either.

slik666:

We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address. Please continue using normal checkout and select from the available payment methods to complete your order.This happens when the address selected by the customer fails validation in Zen Cart.

When the customer selects a shipping address on the PayPal side, PayPal sends that address back to Zen Cart so that Zen Cart can store the selected shipping address as part of the completed order.
When the address record is created in Zen Cart, there are a number of checks that are done to validate that address and to link it to a suitable country+state zone combination.

If the data that comes back from PayPal cannot be matched to country+zone settings in your store, OR if the address DOES match a zone configuration that is specifically BLOCKED by your PayPal configuration in Zen Cart, then the customer will see the error you reported.

So ...

1. What EXACT address are you selecting for shipping on the PayPal end?
2. What "zone" do you have set in your PayPal Express Checkout module in Admin->Modules->Payment ?
3. What countries/zones have you deleted from your Zen Cart configuration (vs a fresh install that includes several hundred default zone combinations)?
4. What other addons/contributions/mods do you have installed?

#1 Im running a test with my wifes credit card which has the same address as my paypal account which is 608 se 14 st. cape coral, florida. which are both are the same on my site and paypal. they said thatwasnt a problem vecouse im using a different cc and email address.
#2 The zone i have set up in payment module is usa only. and also in my shipping module and my ipn module . its the only zone i have activated.
#3 that might be a problem i havent deleted any countries or zones in my zone area of the admin.
#4 I added acustom button that i downloaded from your downloads and i have paypal express and usps new module. i tink thats all. i did change my header thats it i think. my site is http:/urconnection.net .
if you want too email me and get into my admin page your more than welcome. i can always change my password. i just need some serious help here ive been on the phone with paypal and buggin you guys for a week now. i know you guys work your arses off . i appreciate your patience and help ---slik666
just let me know doc. i also have some info from paypal but it wont fit on page i will pm you with it.

                Thank alot!!

slik666:

#2 The zone i have set up in payment module is usa only. and also in my shipping module and my ipn module . its the only zone i have activated.If you set the zone to '--none--' in your paypal module (ie: removing all restrictions), do things now work properly?

no its not workin either we have tried everything doc.