Duplicate Orders/Order Confirmation

I recieved a dublicated order today and it was approx 28hours btw the original!
Order payed with Paypal

so how is it fixed?

Last time it was PayPal's error. They have a postboard where you can see all the updates. Good luck!

Hi

I seem to be getting more and more duplicate orders about 1 or 2 a day out of 3 to 4 orders. It is throwing all of my stock out of sync.

We are using PayPal Website Payments Standard.

Any solutions anyone?

Thanks,

Phil

If this is a problem in Paypal's end how long will it take before it gets fixed. So I guess I shouldn't try anything on my end to fix it and wait until Paypal has resolved the problem, correct?

I got a duplicate order today.
in my paypal ipn there are 2 instances.
First says, Trans. Type: web_accept and says Number of entries in Status History: 0
second says, Trans. Type: unique and says Number of entries in Status History: 1

I am getting duplicate orders too - and have been for the past week or so.

I just got two duplicate orders today, where before I got only one. I double-checked that these particular customers didn't have multiple accounts: they didn't (some of my customers do:P).

I have Zen-Cart 1.3.8a, install date 2008-09-04, running on a Linux server

I just started having this error in the past few days myself. Very random from what I have seen. It has worked flawlessly since I installed it over a year ago. I just in the past week moved from nightmare host (dreamhost) to an ubuntu shared server at my office. I am getting duplicate order numbers an duplicate payments in paypal. The paypal payments have different ID's but the zenid= field is the same on both payments. I have searched and I don't believe it to be a paypal issue but it is possible I guess. Anyone care to tackle this one? I am using 1.3.8a on an ubuntu 8.04 server running ISPConfig. Thanks in advance.

I will add my name to this list .. I am getting Duplicates on Paypal and On Sagepay , sometimes I get duplicate payments on both providers othertimes its Two orders and one payment. I am running latest zen-cart. would be nice to hear from an official source. I am also persuing this issue with Paypal and Sagepay.

I am getting duplicate orders and emails. Even an email from the contact us page sends two emails. Anyone find a fix for this?

Been getting the same problem intermittently. Is this a Paypal problem, a Zen Cart problem? Interesting that the Paypal transaction information is the same in both orders.
HELP!!!

We also have had an increase in duplicate orders and confirmation. Deleting and restocking used to resolve this but we discovered that sometimes stock is taken out, sometimes not and now it appears that sometimes it's taking some of the items and not other items in the same order. Now we have to check inventory in every duplicate order.

Just to clarify, it's only Paypal orders that this happens with.

Well now I just had a customer pay with Paypal and nothing showed up in ZenCart at all! I wouldn't have noticed if he hadn't sent me an e-mail because he couldn't check the status of the order...

Yes I had the same issue earlier this week. I had an order placed that the only reason I know it was placed was because I received the paypal notification of payment. I checked everywhere in zen cart and nothing. Only where the customer signed up for an account. I promptly sent the customer an email asking to verify the order and all was well.

The only thing I can figure that caused my issue was that paypal did not return to the cart the "all ok" sign to allow zencart to do it's thing.

Did that happen to you on the 14th? Maybe PayPal was having problems?

Yes happened on the 14th. I fully blame paypal. ;)

I had the double orders occur on October 30th and November 2nd - transaction IDs are identical, but order numbers are consecutive. Customers were only charged once, but recieved two order confirmations and so were concerned that their orders had processed twice. Transaction types show as "unique" for one order and "web_accept" for the second. I am running the very latest version of ZenCart.

Hi everybody, i too get a lot of duplicate orders even with the fix listed in the page three (https://www.acousticsamples.net). It seems that there are no solution to this but still i may try something in javascript.
In the fix, you try to disable an input type=image which works in firefox, but not in safari or IE... So there are other solutions even if i will try to find something better. It's simply to remove that button :)

so the script now looks like this:

function submitonce()
{
  var button = document.getElementById("btn_submit").style.display = 'none';
  alert("");
  //button.style.color = "red";
  setTimeout('button_timeout()', 1000);  
  return false;
}
function button_timeout() {
  var button = document.getElementById("btn_submit").style.display = 'true';
  //button.style.color = "black";
}

I will add a little ajax message as i use mootools on my website to make it look a little better, but at least i'm sure that this prevents the double clicking in the major web rowsers.
By the way if you use the css butons, i just checked the code and there is no more id to the button so the fix just can't work...

Don't forget to remove the alert(""); line that was just here for testing.
Oh and by the way i'm not sure that this will work just like people want it to, but it does for me at least, i will test a little more on my local test site and the put it online to see if it truly fixes it.