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EMAIL ERROR: Could not instantiate mail function

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19 Jul 2007, 1:06 AM
#1
beautifulminds_us avatar

beautifulminds_us

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EMAIL ERROR: Could not instantiate mail function

I really, really apologize for bothering you people so much. Please know I do appreciate everything. I receive the above message when I try to finish the transaction of a purchase. I'm not sure where to go. Is there a thread I can go to that will explain? I did a search for email and error and came up with over 300.

22 Jul 2007, 5:49 AM
#3
emmasperfumes avatar

emmasperfumes

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Re: EMAIL ERROR: Could not instantiate mail function

Hello,

I created my first site ever which is https://www.emmasperfumes.com
For the past 6 months everything went fine, and about a couple of days ago I started having this same error!

When trying to complete their transaction, my customers would get this message on the "checkout_process" page:

   Email error:

It does not describe what error, what you see above is what you get on the page. The orders do show on my admin but no notification email is received as I normally would.

I am not a programmer, and I am stumped.

Help, please. Thank you.

22 Jul 2007, 6:17 AM
#4
drbyte avatar

drbyte

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Re: EMAIL ERROR: Could not instantiate mail function

Emmasperfumes:

For the past 6 months everything went fine, and about a couple of days ago I started having this same error!
The NUMBER ONE thing to do when something "suddenly" changes ... is ask your hosting company what has changed recently.

  • did they upgrade anything? including PHP versions, servers, etc
  • did they change anything related to email systems?
  • did they change anything related to security/authentication ?
  • were there any firewall changes?
  • "what would cause emails generated from my server to suddenly stop sending?"

Emmasperfumes:

When trying to complete their transaction, my customers would get this message on the "checkout_process" page:

   Email error:What is your Email Transport method in Admin->Configuration->Email Options?

FAQ on email troubleshooting:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

23 Jul 2007, 2:44 PM
#5
emmasperfumes avatar

emmasperfumes

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Re: EMAIL ERROR: Could not instantiate mail function

DrByte,

Actually I posted an update yesterday, but I guess I mustve been careless enough that it didnt come through.

I checked Admin->Configuration->Email Options

Changed from "sendmail" to "sendmail-f" and voila! Problem solved!
Thanks for your advice, I'll keep it in mind when I get 'sudden' changes to my website's behaviour.

I really, really appreciate the support guys.

Go Zen!