Specials Price Resetting to Zero For Client But Not Me

Hi all,

I have a store owner who is running a sale on selected items in his zen shop (http://www.themoshulushop.co.uk/index.php?main_page=specials&page=1).

What we're finding, though, is that he can add one special which is accepted ok, then for each one after that the special price is always set to zero.

Troubleshooting we've carried out:

Created a new admin user for him to try with.
Try on a different PC in his shop.
Try on his PC at home.
Try using my master admin account that was set up when creating the shop.

All these produce the same result - the first special is fine, then subsequent specials have the special price set to zero.

However, I can add as many as I want no problem using the same admin accounts that he's using.

Salemaker worked fine for him, as we ran a 10% off everything sale a while ago.

Has anyone had experience of this kind of thing?

Andrew

All the specials that I see on the site have prices ...

How are the Specials being added that keep going to 0?

Hi - thanks for the reply.

We both do it the same way:

Catalog > Specials > New Product >

Select the product to assign a special price to.
Insert the price minus tax in Special Price (no start or end dates)
Click 'Insert'.

He can add one which accepts the price correctly, then subsequent ones come up zero, whereas I can add them no problem.

The ones you see on the site have been added/amended by me to the correct special price.

Thanks for the help.

Are you both using the same web browser?

Yep - both using Firefox.

Any other thoughts on this one from anyone - it's really baffling!

Thanks.