AMEX/Discover Auth.net not working

23 Jul 2007, 4:39 PM

#1

New Zenner

Join Date:: Jun 2006
Location:: Huntington Beach, CA
Posts:: 51
Plugin Contributions:: 0

AMEX/Discover Auth.net not working

My Authorize.net account is setup for AMEX & Discover but I can not process them on my Website. I get the following error:

I am able to process these cards on the virtual terminal in the Authorize.net backend but on my website they get declined.

I have called Authorize.net and they say this is not one of their errors and I comes form the cart.

Any help is appreciated!

Rob
Pier Marketing ◄ Printing and Marketing Collateral - Order Online!
Pier Technologies ◄ Web Development & IT Solutions
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23 Jul 2007, 4:41 PM

#2

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: AMEX/Discover Auth.net not working

Check that you can do manual charges on the AuthorizeNet site for these cards ...

And check that in the Zen Cart Configuration ... Credit Cards ... that you enabled these cards to be used ...

Linda McGrath
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23 Jul 2007, 5:24 PM

#3

webrob

New Zenner

Join Date:: Jun 2006
Location:: Huntington Beach, CA
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Re: AMEX/Discover Auth.net not working

Thank you for the reply. I checked the configuration adn they were not enabled. I enabled them and now I get this error.

Error

I can process these cards in my virtual terminal on Authorize.net admin.

Rob
Pier Marketing ◄ Printing and Marketing Collateral - Order Online!
Pier Technologies ◄ Web Development & IT Solutions
And That's News? ◄ My NEW Blog!!

23 Jul 2007, 5:52 PM

#4

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: AMEX/Discover Auth.net not working

Did you test a transaction on AuthorizeNet itself?

What happens if you switch to Classic Template to test this?

What version Zen Cart are you running?

Clean install or an upgrade?

How did you install it? How did you upgrade it?

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
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23 Jul 2007, 6:11 PM

#5

webrob

New Zenner

Join Date:: Jun 2006
Location:: Huntington Beach, CA
Posts:: 51
Plugin Contributions:: 0

Re: AMEX/Discover Auth.net not working

Ajeh:

Did you test a transaction on AuthorizeNet itself?

The transactions work from the authorize.net virtual terminal in my authorize.net control panel

Ajeh:

What happens if you switch to Classic Template to test this?

I do not have the classic template folder anymore

Ajeh:

What version Zen Cart are you running?
1.3.7

Ajeh:

Clean install or an upgrade?
Clean Install

Ajeh:

How did you install it? How did you upgrade it?
This is the original authorize.net payment module that came with Zen Cart...I think!

Rob
Pier Marketing ◄ Printing and Marketing Collateral - Order Online!
Pier Technologies ◄ Web Development & IT Solutions
And That's News? ◄ My NEW Blog!!

23 Jul 2007, 6:31 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: AMEX/Discover Auth.net not working

The configuration with processor is invalid. Call Merchant Service Provider.
Your newer error message is something you'll have to talk to authorize.net about.

.
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