Address line #2 causes linkpoint failure

I had a customer who lived in an apartment that put his apartment number as #12 in address line 2 (which is actually correct for most places that ask for a 2nd line) and this caused his credit card to not pass with linkpoint. I moved his apartment # to the end of line 1 and disabled line 2 at signup and his transaction went through just fine.

I noticed that line 2 data is listed as suburb in the customer manager -- perhaps there is some conflict in the meaning of this field or how linkpoint api is being used with it.

Wayne

What version of Zen Cart?
What version of the Linkpoint module are you using? (ie: did it come with ZC, or did you download it separately as an addon?)
Does it work if he only puts "12" instead of "#12" in the line ?

DrByte:

What version of Zen Cart?
What version of the Linkpoint module are you using? (ie: did it come with ZC, or did you download it separately as an addon?)
Does it work if he only puts "12" instead of "#12" in the line ?

Zen Cart 1.3.7.1
Database Patch Level: 1.3.7

I'm using the mod that came with zc. We didn't try the 12 instead of #12.

Wayne

Thanks. At least we know which module to look at...

Not directly connected, maybe, but a similar thing can happen with the NoChex (UK-based) payment mod.

NoChex is doing the standard AVS (Address Verification Checking) on the first line of the address only - they take any digits in address line 1 and add them to the digits in the postcode. So (obviously) the AVS check also fails if the customer has a house name (eg 'Dunroamin') on the first line.