Yes, however that very much depends on the level of expertise of the support person. I've talked with them several times now, and all except one had fairly limited knowledge - at least about ecom systems.
Interesting discovery - while we were waiting for our SSL cert to be installed, but anxious to test the system, everybody at Authorize.net told us that non-SSL transactions would be rejected. Our host support guy said they wouldn't. So we tested Authorize.net AIM with real data and no SSL and ...
... everything worked just fine!
Not that I would ever recommend using non-SSL on a production site, but good to know for testing.
Thanks so much for your quick responses and productive help. Since my first Zen Cart site is now live (and seems to be working very nicely, indeed!), I will start a monthly contribution to the Zen Cart team, and announce my intent in the appropriate forum with the hope that others may agree with my logic and take similar action.
The system is great, your team is TERRIFIC! Thank you.
RAB
Why is it I'm always surprised when something actually works?