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Contact Us email - copy to sender?

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1 Aug 2007, 6:50 AM
#1
gabbytwin avatar

gabbytwin

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Contact Us email - copy to sender?

Is there a way to have the sender of a message also recieve a copy of the message they have sent?

1 Aug 2007, 2:27 PM
#2
ajeh avatar

ajeh

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Re: Contact Us email - copy to sender?

You would need to customize the file:
/includes/pages/contact_us/header_php.php

Look for the lines:

    // Send message
    zen_mail($send_to_name, $send_to_email, EMAIL_SUBJECT, $text_message, $name, $email_address, $html_msg,'contact_us');

You would need to customize this ...

If you do not want to include the Office information you would want to send the customer the email before the line:

    // Prepare extra-info details
1 Aug 2007, 10:10 PM
#3
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Re: Contact Us email - copy to sender?

Thanyou for the reply,
But how do I customise it or what needs to be added, this is what has me stumped.

1 Aug 2007, 10:12 PM
#4
ajeh avatar

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Re: Contact Us email - copy to sender?

Use the same line, after you decide with or without the Office Only included, but use the customer's email address and name vs the shop's as the send email and send name ...

1 Aug 2007, 10:47 PM
#5
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Re: Contact Us email - copy to sender?

Thankyou, I will give it a go when I get home from work :)
Appreciate it,

2 Aug 2007, 12:51 PM
#6
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Re: Contact Us email - copy to sender?

Cant seem to get it to work :(

2 Aug 2007, 8:08 PM
#7
drbyte avatar

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Re: Contact Us email - copy to sender?

  1. Do you realize that doing this could make your site vulnerable to being abused as a spam relay ? All someone has to do is enter bogus email addresses in your page, and suddenly they're flooding other folks with junk, as well as you of course.

  2. What is the business need that would be solved by doing this ?

8 Aug 2007, 1:00 AM
#8
gabbytwin avatar

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Re: Contact Us email - copy to sender?

The reason for this is there have been a few customers who claim to be send ing me emails via the site yet I am not recieving them. If they recieved a copy of it at least when they contact me via the main email address they can show me the message that was sent. I am getting other messsages from people it just seems it is this one or two people and I have no way of proving wether yes they did or no they didnt.

What would you suggest instead?

Thanks

8 Aug 2007, 2:26 AM
#9
drbyte avatar

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Re: Contact Us email - copy to sender?

Turn on email archiving in Admin->Configuration->Email Options
and install the Email Archive Viewer contribution available in the downloads section under Admin Tools.

Then you can review all the emails that have been sent from your site.

What's unique about their email address or customer name that would cause things to get rejected somehow?

8 Aug 2007, 6:46 AM
#10
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Re: Contact Us email - copy to sender?

Thankyou very much for the answer,
There is nothing unique I can see it is a hotmail account, yet others get through and it would be my account setting not theirs that would prevent it?

At least this way I can say I am sorry we dont have any emails from you and check the log.

Thanks a lot

9 Aug 2007, 2:31 PM
#11
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Re: Contact Us email - copy to sender?

Hotmail are fairly unique in that they have no qualms about deleting incoming mail they regard as suspect, rather than placing it in a spam or similar folder.
This suggests that you do not meet their 'exacting' and ever changing standards for domains from which they will deign to accept mail.
I'd suggest a visit to https://www.dnsstuff.com and run a DNSReport against your domain. Check the mail section for any red flagged entries.