Live chat Module?

roycewong:

you can search livezilla for using
the low version is free
but the higher version needs to pay for it

I have been looking at this free version but haven't seen any live sites using it for an extended period. Seems to attract a few vulnerabilities which scare me off a bit.

Does anyone know of any chat solutions which do not access the database? Thanks.

^^^ Found a few that appear to be quite good, trialing 3 at the moment, one being 100% free.

hi,

just saw this thread, please check out the BeezDesk CRM addon, which will offer a fully integrated Live Chat System:

http://www.zen-cart.com/showthread.php?208716-BeezDesk-CRM-with-multichannel-Ticketssytem-%28Email-Chat-Facebook-Twitter%29

Advantage:
when chatting (customer has provided the email address) you will have direct access to customer insight information (orders, products, reviews, coupons...) which will turbo boost your support.
Also any chat conversation will be stored as a ticket which will be accessible through the zencart admin when working on orders or customers.

release will be in a couple of weeks, but feel free to get in touch if you are interested in a pre-release.

there will be a monthly pricing model per agent or a one-time license fee model available.

cheers
cord

Honestly, Ive been through loads of live chat systems, and this is the best ive had, and free. Works perfectly, so many options, and can run it across multiple sites.

http://www.liveadmin.net/lite.php

It isnt supported anymore, but never had any issues.

Personally wouldn't use any chat which was based on php/ mysql, especially one which is no longer supported.

My trial of three of the best I could find concluded last Friday. The winner by a fair margin was zopim (using the free version). I took out a 12 month subscription to get all the extra features including monthly reports. I think the analysis alone is worth the subs.

Note: One of their best selling points is that the 2 week trial is a full version without having to fork over your credit card details. Some of the competition could learn from this business model. Plus it has an iphone app, quite useful if you're away from computer.

You should have looked at Live Admin, the one you posted pales in comparison.

Infinite sites, infinite chat agents, multiple chats, multiple departments, inter-agent chat, chat transcripts, blocking, ip location, customizable greetings and auto responses, saved quick access auto responses, offline contact form, customer switching to different agents, view which page the customer is on on your website, fully archived and emailable chats..etc etc

And all Free.

Live2Support will be better, if you are willing to add live chat feature with your website. Live2Support is easy, fast and secure live chat plugin for zen cart website.

live2support.com/integrations/zencart-live-chat-plugin.php

live2support:

Live2Support will be better, if you are willing to add live chat feature with your website. Live2Support is easy, fast and secure live chat plugin for zen cart website.

live2support.com/integrations/zencart-live-chat-plugin.php

Monthly fee.

re: liveadmin. Yes indeed it does have some nice features I suppose. In fact I did download this and had intended to test it out. I did some research and found it may contain a file include vulnerability, so in the trash it went.

jetx:

re: liveadmin. Yes indeed it does have some nice features I suppose. In fact I did download this and had intended to test it out. I did some research and found it may contain a file include vulnerability, so in the trash it went.

Id be more worried about your Zopim, all recent exploits. At least with Liveadmin you can host it on their servers, so any file vulnerability is irrellevant, its not going to affect you.

http://wpsecure.net/2013/03/zopim-live-chat/

http://xss.cx/2011/04/28/dork/reflected-xss-cross-site-scripting-cwe79-capec86-ghdb-vulnerable-host-initzopimcom.html

These links point to vulnerabilities which have been patched, as would be expected by a program which is being actively supported. However it is interesting to note your contention that it is impossible for an exploit to occur on the client side if the core files are hosted on their servers. I did not know this.

dgent:

Id be more worried about your Zopim, all recent exploits. At least with Liveadmin you can host it on their servers, so any file vulnerability is irrellevant, its not going to affect you.

http://wpsecure.net/2013/03/zopim-live-chat/

http://xss.cx/2011/04/28/dork/reflected-xss-cross-site-scripting-cwe79-capec86-ghdb-vulnerable-host-initzopimcom.html

Actually this is incorrect. Since you are claiming that it is free, I am assuming you are talking about the Lite version of Live Admin, which is not hosted on their servers. That is why it is free.

I am still searching for a live chat solution. :wacko:

I sometimes use mibew . Until recently the project was dead, but it has been revived and looks promising

Design75:

I sometimes use mibew . Until recently the project was dead, but it has been revived and looks promising

I was literally JUST looking at their site now. It does seem current, as they released a new version yesterday.

gorillascales:

I was literally JUST looking at their site now. It does seem current, as they released a new version yesterday.

:D Yes they are working very hard to improve and update this program. they even have a small desktop aplication now, so you can monitor the chat without the need of keeping the site open in your browser.

gorillascales:

Actually this is incorrect. Since you are claiming that it is free, I am assuming you are talking about the Lite version of Live Admin, which is not hosted on their servers. That is why it is free.

I am still searching for a live chat solution. :wacko:

Use the one I suggested.

Yes, it is free. If you want it hosted on their servers, its not.

I personally prefer to have it hosted on my own server.

I have fixed the vunerability too, tested and works.

Zen-Cart live chat plugin of Live2Support is available in different 3 packages:

Bronze package: $9.99/MO or $95/Year
Silver Package : $19.95/Mo or $179/Year
Gold Package : $39.95/MO or $380/Year

You can try 15 days free.
http://www.live2support.com/integrations/zencart-live-chat-plugin.php

dgent:

Monthly fee.

Hi all,

the earlier accounced BeezDesk CRM with integrated LiveChat as part of its multichannel ticketsystem (email, facebook, twitter, twillio phone and soon SMS, whatsapp, Skype) is now in prerelease. The state-of-the-art solution is seamless and smoothly integrated with Zencart. All customer communication is available from within the zencart admin and when working in the expert interface all customer related data is directly available e.g. when chatting with a customer.

Costs are 39Eur per agent per months for the complete CRM solution including LiveChat.

You can already try the zencart admin integration with the free BeezDesk CRM customer insight addon, see screenshots and download links in the BeezDesk CRM thread:
[
https://www.zen-cart.com/showthread.php?208716-BeezDesk-CRM-with-multichannel-Ticketssytem-%28Email-Chat-Facebook-Twitter%29](https://www.zen-cart.com/showthread.php?208716-BeezDesk-CRM-with-multichannel-Ticketssytem-%28Email-Chat-Facebook-Twitter%29)

or see a screen cast and download the MailBeez addon on http://www.mailbeez.com/documentation/configbeez/config_customer_insight/ (requires the free MailBeez Framework - all drop-in installation)

for any questions, just contact me direclty here or through the mailbeez website

regards
cord