Credit Card Processing Problem - Only some of the time. Mastercard

11 Aug 2007, 4:16 PM

#1

Totally Zenned

Join Date:: Feb 2004
Posts:: 1,267
Plugin Contributions:: 1

Credit Card Processing Problem - Only some of the time. Mastercard

I cant understand whats going on.
I just set up a new merchant account with my website.
My Old one used Authrosize.net as a gateway so the both are the same.

The thing is, and I only just started recieving new orders. 2 Of them went through to processing to auth.net however they did not show up as orders on my site. The common ground for the two is that they are both Mastercard charges.

I also have other charges from Visa & Amex that went through with no problem.

I called Authorize.net and they said everything is looking fine on their end so it has to be a shopping cart isssue not theirs.

Business is going to get hairy soon, I dont want this to be a issue.
What do i do??

:frusty:

11 Aug 2007, 6:19 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Credit Card Processing Problem - Only some of the time. Mastercard

Have you turned on "Enable database storage" in the module?
Have you turned on debug logging in the module?

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

12 Aug 2007, 1:35 AM

#3

milobloom

Totally Zenned

Join Date:: Feb 2004
Posts:: 1,267
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Re: Credit Card Processing Problem - Only some of the time. Mastercard

DrByte:

Have you turned on "Enable database storage" in the module?
Have you turned on debug logging in the module?

I would like to say... No
But actually its... I dont know.
Where would I set these up / Check if I did.

12 Aug 2007, 2:09 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Credit Card Processing Problem - Only some of the time. Mastercard

How about in the Admin->Modules->Payment area ?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

13 Aug 2007, 12:33 AM

#5

milobloom

Totally Zenned

Join Date:: Feb 2004
Posts:: 1,267
Plugin Contributions:: 1

Re: Credit Card Processing Problem - Only some of the time. Mastercard

Ok, I am running it in Sim Mode.
Thats why I didn't see those settings.
Why am I not running in AIM mode?
Because we don't have SSL on our site.
Why don't we have SSL?
We figured that the data processes straight through Authorise.net
why would I need it? Why pay for it?
I could go to https://www.godaddy.com and get a ssl cert for $20
Is this the reason I should?

13 Aug 2007, 12:37 AM

#6

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: Credit Card Processing Problem - Only some of the time. Mastercard

How about because I won't shop on your site without one ... :eek:

If I won't, neither will 100s or 1000s of others ...

Why, with all the scares on the news ever day about identity theft would I want to give my information to someone without a secure server and how would I Joe blow consumer know that your Credit Card company is with AuthorizeNet and if I did know this how would I comprehend that that even means any part of my checkout is safe with you? :unsure:

I'd rather pack up my credit card and go elsewhere ... :cry:

Linda McGrath
If you have to think ... you haven't been zenned ...

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13 Aug 2007, 2:40 AM

#7

milobloom

Totally Zenned

Join Date:: Feb 2004
Posts:: 1,267
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Re: Credit Card Processing Problem - Only some of the time. Mastercard

Duley Noted...

I am going to get one tomorrow...