My PayPal IPN echeck orders not completing

25 Aug 2007, 5:15 AM

#21

Sensei

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My PayPal IPN echeck orders not completing

DanAllkins:

I have just been informed that we are having the same problem. I have recently update to the latest zen cart.

On our old one echecks worked fine, but since I have installed the new zen cart they dont show up in the admin at all?!?!

"recently update"
"since installed the new"

Um ... what version did you upgrade from ?
Do any non-echeck transactions work properly ?
Can you post logs ?

.
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25 Aug 2007, 6:06 AM

#22

drbyte

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Re: My PayPal IPN echeck orders not completing

I just set up a fresh brand new v1.3.7.1 install and tested echeck transactions using the IPN module with PDT enabled.

All my transactions (large amounts and small amounts, lots of products and only single products on the order, downloads and non-downloads) tested fine. Orders paid by echeck were inserted into the Admin immediately, in Pending status.
Once marking the payment as 'cleared' (testing in sandbox allows control over this), the order was upgraded to "Processing" automatically. All the details show in the customer order history as expected.

I can't see anything specifically wrong with echeck support using the IPN module.

.
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25 Aug 2007, 5:24 PM

#23

danallkins

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Re: My PayPal IPN echeck orders not completing

DrByte:

"recently update"
"since installed the new"

Um ... what version did you upgrade from ?
Do any non-echeck transactions work properly ?
Can you post logs ?

Well We were using an old version, so rather than up grading I set up a new cart (1.3.7)

31 Aug 2007, 9:03 PM

#24

shara

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Re: My PayPal IPN echeck orders not completing

I'm having the same problem. Since upgrading to 1.3.7 my echeck PayPal orders never show up on my orders list, but the payment is posted to my PayPal account. Not that I have that many orders using echeck, but it would be nice if the sale showed up. :)

1 Sep 2007, 12:30 AM

#25

drbyte

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Re: My PayPal IPN echeck orders not completing

Shara:

I'm having the same problem. Since upgrading to 1.3.7 my echeck PayPal orders never show up on my orders list, but the payment is posted to my PayPal account. Not that I have that many orders using echeck, but it would be nice if the sale showed up. :)

Do you have the latest patch installed ? (ie: June 17 as of this post)?

.
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1 Sep 2007, 3:53 PM

#26

danallkins

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Re: My PayPal IPN echeck orders not completing

DrByte:

Do you have the latest patch installed ? (ie: June 17 as of this post)?

Should I have PayPal Express Checkout module activated in the paymet module??

1 Sep 2007, 4:14 PM

#27

drbyte

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Re: My PayPal IPN echeck orders not completing

DanAllkins:

I have just been informed that we are having the same problem. I have recently update to the latest zen cart.

On our old one echecks worked fine, but since I have installed the new zen cart they dont show up in the admin at all?!?!

DrByte:

"recently update"
"since installed the new"

Um ... what version did you upgrade from ?
Do any non-echeck transactions work properly ?
Can you post logs ?

DanAllkins:

Well We were using an old version, so rather than up grading I set up a new cart (1.3.7)

DanAllkins:

Should I have PayPal Express Checkout module activated in the paymet module??
You said you're using the IPN module, right?
You don't "need" Express Checkout to use IPN, and you don't need IPN to use Express Checkout. They are independent of each other.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

1 Sep 2007, 6:27 PM

#28

shara

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Re: My PayPal IPN echeck orders not completing

Thanks for the quick response. :)

Yes, I did the June 17 update and I am using the PayPal IPN, with V1.3.7.

I did some more tests yesterday. It took me to paypal and then brought me back to the store checkout success page, but the order number was one that I had made over a year ago! It did not duplicate, just went back to the last sale number. How weird. There is nothing in the orders for the echeck sale, but the money was taken out of my PayPal account.

1 Sep 2007, 7:01 PM

#29

drbyte

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Re: My PayPal IPN echeck orders not completing

Please collect the logs from your tests and post them for review.

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

2 Sep 2007, 9:02 PM

#30

danallkins

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Re: My PayPal IPN echeck orders not completing

DrByte:

You said you're using the IPN module, right?
You don't "need" Express Checkout to use IPN, and you don't need IPN to use Express Checkout. They are independent of each other.

Yes I'm using the IPN module.

We have just had another echeck payment. Paypal send the email saying we have a pending payment (echeck) but it never shows up in the admin home page.

This is driving me mad now as we are having to email the customers to ask what they ordered... also it means that the products they have ordered have not been ear marked and could possibly be sold out by the time their echeck clears.

2 Sep 2007, 9:25 PM

#31

drbyte

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Re: My PayPal IPN echeck orders not completing

Without debug logs (as I've requested numerous times in this thread alone), there's nothing I can do to help any of you.

All the tests I'm doing on live and development servers have no problems handling echecks.

If there's a pattern unique to your setup, I'll need logs in order to diagnose further. Zip them up and post a link where I can download them from.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

2 Sep 2007, 9:50 PM

#32

danallkins

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Re: My PayPal IPN echeck orders not completing

DrByte:

Without debug logs (as I've requested numerous times in this thread alone), there's nothing I can do to help any of you.

All the tests I'm doing on live and development servers have no problems handling echecks.

If there's a pattern unique to your setup, I'll need logs in order to diagnose further. Zip them up and post a link where I can download them from.

Sorry to sound dim, but how do I get the logs. and/ or create them :blush:

2 Sep 2007, 9:59 PM

#33

drbyte

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Re: My PayPal IPN echeck orders not completing

http://www.zen-cart.com/forum/showthread.php?t=61199

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

2 Sep 2007, 11:06 PM

#34

danallkins

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Re: My PayPal IPN echeck orders not completing

DrByte:

http://www.zen-cart.com/forum/showthread.php?t=61199

Thanks for this, but When I go to Admin>Modules>payment>paypal there isn't an option to log to file, only Debug Email Notifications ????

3 Sep 2007, 12:04 AM

#35

drbyte

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Re: My PayPal IPN echeck orders not completing

DanAllkins:

Thanks for this, but When I go to Admin>Modules>payment>paypal there isn't an option to log to file, only Debug Email Notifications ????

You said you're using v1.3.7 right?
And you applied the June 17 patch, right?
You should have the option if you've got the latest code.

Or are you still referring to your older site?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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3 Sep 2007, 10:10 AM

#36

danallkins

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Re: My PayPal IPN echeck orders not completing

DrByte:

You said you're using v1.3.7 right?
And you applied the June 17 patch, right?
You should have the option if you've got the latest code.

Or are you still referring to your older site?

right first things first I best check to see if the patch has been installed - sirry for being dim... I'll report back.

3 Sep 2007, 7:27 PM

#37

danallkins

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Re: My PayPal IPN echeck orders not completing

Right... it appears I didn't have that patch installed?!?!?!, but I do now and it seams to work fine! - thank you-

When I received my email from paypal saying I had paid I got this:

Order Description: MODULE_PAYMENT_PAYPAL_PURCHASE_DECRIPTION_TITLE

Thats not right is it???

3 Sep 2007, 7:46 PM

#38

Kim

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Re: My PayPal IPN echeck orders not completing

You missed the language file when you installed the patch.
Maybe it didn't upload completely?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

4 Sep 2007, 6:25 PM

#39

mydanilo

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Re: My PayPal IPN echeck orders not completing

I have the same problem with e-checks. I have not received them frequently, so I have not noticed up till now. Normal PayPal IPN payments work just fine.

I have to check if I applied the latest fixes. And no, I have no log files as I was not aware of the problem. I will turn it on and report once I get another e-check (might take another few Month? Don't get them often.) Or can I just test myself and reimburse? No fees for this?

Q: Is this a known issue (e-check) if no patches are applied? I use zen 1.3.7.

Live and learn... the Zen way.

4 Sep 2007, 6:54 PM

#40

danallkins

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Re: My PayPal IPN echeck orders not completing

Kim:

You missed the language file when you installed the patch.
Maybe it didn't upload completely?

I have checked this and still no luck?!?! this only started to happen since the patch was installed.