UPS shipping options not displaying

I'm having a problem whenever a customer choses any UPS shipping option, it is not displaying in the admin order details. It only lists in the total as "United Parcel Service: $##.##" So I only know they want UPS and how much was the estimate, but not what option they chose (UPS Ground, 2nd Day, etc.). FedEx is working fine and gives all the details.

I am using Zen Cart 1.3.7 and Super Orders contribution. I don't think Super Orders is the problem as FedEx is working fine.

I would suggest upgrading to v1.3.7.1 ...
http://www.zen-cart.com/forum/showthread.php?t=69769

NOTE: this could be because there was an upgrade released to USPS for the May server changes and price changes ...

NOTE: when upgrading to Uninstall and Reinstall and Configure the USPS module for these changes to properly take effect ...

Linda - the question is about UPS not USPS :wink:

Yeah, I'm not using USPS at the moment.

Well ... that's very different, never mind ... :unsure:

What are your settings for Shipping/Packaging ...

What are your settings for UPS ...

What is your Ship From address ...

What is your Ship To address ...

Here are my settings

Shipping/Packing Settings:
Country of Origin United States
Postal Code 33413
Enter the Maximum Package Weight you will ship 50
Package Tare Small to Medium - added percentage:weight 0:3
Larger packages - added packaging percentage:weight 10:0
Display Number of Boxes and Weight Status 0
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 2

UPS Settings:
United Parcel Service
Enable UPS Shipping
True

UPS Pickup Method
CC

UPS Packaging?
CP

Residential Delivery?
COM

Handling Fee
0

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort order of display.
40

Shipping Methods:
Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite
1DML, 1DA, 1DAL, 1DAPI, 1DP, 1DPL, 2DML, 2DA, 2DAL, 3DS, GND, STD, XPR, XPRL, XDM, XDML, XPD

It doesn't matter what address the customer chooses, it always displays "United Parcel Service" instead of the options.

Have you an URL where we can peek at this? :smile:

Sure, here it is.

Did you fix this?

I am getting on the shopping cart page:

United Parcel Service (Next Day Air) $64.58
United Parcel Service (Next Day Air Saver) $58.51
United Parcel Service (2nd Day Air) $28.63
United Parcel Service (3 Day Select) $19.12
United Parcel Service (Ground) $9.54

No, in the customers side everything is ok. The problem is in our side.

Lets say that you choose United Parcel Service (3 Day Select) $19.12. In superorders when I get the order it would display "United Parcel Service: $19.12". The (3 Day Select) does not appear in superorders. What we then do is try to guess by the price what it they want.

Maybe it is a problem with superorders but FedEx is not having this problems so I don't think it is superorders.

Browse your orders table and look at what is in the field: shipping_method