Orders not in admin area after changing Paypal email address

We recently changed our store email address and which required the paypal IPN info to be changed as well. We updated the info in our paypal account and in the store.

Now when a paypal order is placed, it gets processed through paypal and payment is made but it does not get processed in the store itself and it does not show up in the order module. But when money order option is selected the order is process fine through the store.

It appears that the store is not recognizing the new IPN info.

Any help would be appreciated. Thanks.

The IPN is tied to your PayPal "primary" email address.
Be sure that you're using the primary address in your Zen Cart settings.

We changed the "primary" address in paypal to match the new email and it would not work. We also switched the IPN and the primary address back to the original email address to check if it was an issue with the new address, but the orders will not show up with either email address set up as the primary.

Thanks.

Turn on debug logging in your ZC Paypal settings, and then download the logs, zip them, upload the zip, and post a link so we can review them.

http://www.zen-cart.com/forum/showthread.php?t=61199

I'm having the same issue, but this is on an initial setup. I have followed all the instructions I can find and nothing has helped. I'm trying to use the PayPal IPN method. Attached are my logs from the two failed tests from different computers and paypal accounts. Thanks!

benr:

but this is on an initial setup.

That's not a clean fresh install. You're using some sort of SEFU module. What else have you added?
Also, have you set up a PDT token in PP and ZC ?

I'm sorry, I meant to say this was the first time I was setting up paypal with ZC not after an email change. I apologize for the confusion.

I do have a SEFU module installed, there are quite a few other modules installed as well and some custom work. But nothing relating to payment processing.

Would you like me to list out the modules that I have installed? Or should I focus on a specific area of the install? Thanks in advance for your help.

Turn off the SEFU module and test again.

What about the PDT thing ?

"Orders not in Admin" when using the PayPal IPN module is a very common problem.
There is a ton of additional troubleshooting information here:
http://www.zen-cart.com/wiki/index.php/PayPal

I turned off the SEFU and it worked great.

We really want to use SEFU's though. Do you know what urls are being garbled by it in the paypal process?

Also, I'm not sure what PDT means, sorry.

I did read through the entire wiki and followed all the steps. Thanks for the resource though.

benr:

I turned off the SEFU and it worked great.

We really want to use SEFU's though. Do you know what urls are being garbled by it in the paypal process?probably the one to ipn_main_handler.php
There are known issues with all of the SEFU mods where some pages don't get translated properly. Some have posted workarounds. You'll have to review their support threads for details.

benr:

Also, I'm not sure what PDT means, sorry.http://www.zen-cart.com/forum/showpost.php?p=365905#post365905

I figured it out. It was my SEFU (thank you DrByte). I just created a custom .htaccess rewrite rule to cover those two handler files and it worked like a charm. The only problem now is that were getting duplicate zen-cart orders in the admin.

We don't get two paypal transactions we just get a phantom order placed a couple days after a successful paypal order is placed.

Thanks!

Ben