Email goes to customer but not to shop owner

21 Sep 2007, 9:50 PM

#1

New Zenner

Join Date:: Dec 2005
Posts:: 2
Plugin Contributions:: 0

Email goes to customer but not to shop owner

CC module installed. When order is confirmed, email is sent to and received by customer. However, the necesary email with the other 8 cc digits does not get sent to/received by the shop owner (that's me).

Any idea what's wrong and how to fix it?

21 Sep 2007, 10:27 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Email goes to customer but not to shop owner

Have you configured the email address for the CC middle-digits ?
Do you get the order email?
Are all other emails working ?

https://www.zen-cart.com/tutorials/index.php?article=67

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Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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22 Sep 2007, 12:28 AM

#3

sgraphic

New Zenner

Join Date:: Dec 2005
Posts:: 2
Plugin Contributions:: 0

Re: Email goes to customer but not to shop owner

E-mail address is set up for the split digits in the CC module.
I did not get an order e-mail, either.
Not sure what you mean by "all other emails". Only using one email for zencart correspondence until the kinks (like this one) are worked out.

Customer received the registration email and order confirmation email.

22 Sep 2007, 12:33 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Email goes to customer but not to shop owner

Other emails would include: contact-us, tell-a-friend, manually-sent emails from the admin, newsletters, order-status-updates from the admin, etc.

Additionally, if you don't have it set to send you an admin copy of the order-confirmations, you won't get them. Admin->Configuration->Email Options

Email troubleshooting FAQ: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.