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orders not showing up, but payment is

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22 Sep 2007, 6:47 PM

replicapropscom

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orders not showing up, but payment is

2 times now, I have had customers place orders where the payment was processed but no order showed up in the database.

What could be doing this.
Im just worried that I may not catch them all.

22 Sep 2007, 7:07 PM

replicapropscom

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Re: orders not showing up, but payment is

could this be a setting in with the maximum order totals?
Both orders were over $3k?

22 Sep 2007, 7:19 PM

ajeh

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Re: orders not showing up, but payment is

What payment method is being used when this happens?

22 Sep 2007, 7:24 PM

replicapropscom

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Re: orders not showing up, but payment is

paypal e-check

22 Sep 2007, 7:26 PM

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
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Re: orders not showing up, but payment is

What version of Zen Cart are you using and do you have errors on orders between 999.00 and 3000.00?

22 Sep 2007, 7:34 PM

replicapropscom

New Zenner

Join Date:: Aug 2006
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Re: orders not showing up, but payment is

1.3.7 . So far no errors. Im going to test that now though.

22 Sep 2007, 7:36 PM

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
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Re: orders not showing up, but payment is

NOTE: the current version of Zen Cart is v1.3.7.1 and there are changes to PayPal in there ...
http://www.zen-cart.com/forum/showthread.php?t=69769

22 Sep 2007, 8:28 PM

replicapropscom

New Zenner

Join Date:: Aug 2006
Posts:: 74
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Re: orders not showing up, but payment is

I did not see the updates as mentioning anything about a dollar amount limit.
Could this be something else as I really hate reenstalling zencart. It occupies hours of down time.