Download corrupt

the file is clean for me from Firefox and Safari on a Mac. I think the issue comes with IE and AO-Hell on a PC.

Marci

Ajeh,

As I have not received any more emails complaining of corrupted downloads, I do believe the problem is fixed. (Cheering from the sidelines.)

Thank you very much!

Marci

Thanks for reporting back.
That updated file contains some code changes that accommodate some loosely-configured hosting setups, along with a number of additional improvements.
It will be built-in to v1.3.8 when it comes out.

Strangely enough, I just received an email today with the complaint that the file was a corrupted Word document. I am scratching my head because it's a zipped PDF. How did it become a Word file?

I saw that I was running 1.3.6 on that particular site, but honestly, I could have sworn I updated to 1.3.7. (sigh)

Marci

freya:

Strangely enough, I just received an email today with the complaint that the file was a corrupted Word document. I am scratching my head because it's a zipped PDF. How did it become a Word file?I would suspect that the only way it could be downloaded as a .doc file is if the customer chose to name it as .doc when choosing the download destination location/filename instead of leaving it as .zip -- maybe they don't know what a zip file is? Maybe they don't have an unzip program and assumed they needed to treat it as a Word doc?

Have them email the file back to you.
Try renaming it from .doc to .zip and see if it unzips properly.

I requested the corrupted file earlier today from the customer, but have yet to see it. I also requested the customer go to his account and attempt to download it again and let me know what the process was and what happened for him. I am crossing my fingers that he responds.

Marci

Okay. So the customer sent me the file. It is zipped, but I can't unzip it, which is weird. The program shows it as unzipping, but the file never appears. Can I email it to you, Ajeh?

Marci

Drop me a PM about this issue ...

Hi all,

I've been having the same issues for a while with the UK Template.

Some people have no problem some do.

There is something weird happening and here's what I've noticed.

It happens with all browsers.
It happens on all connection speeds.
It happens with or without a firewall or virus checking.

In Firefox I found my best clue.

When the zip file is downloaded if you click 'Open' after you have downloaded the file then win-zip displays the files.

If you navigate to the file and right click the file and select Explore - the file is corrupt.

However - if you right click and choose the winzip 'extract to here' function the file opens fine.

I've tried this compressing the files with winzip and 7z and I get the exact same problem both times.

I'm beginning to think that the problem is with Microsoft's built in zip/unzip/explore utility. Clients that have used winzip haven't (as far as I've been told) experienced issues. Those using the windows built in function have.

just my 2c

Kev

Hi Kev, nice to see you back again. :smile:

I've had the same problem for years but as it is very intermittent I had just learnt to live with it. What can I add?

I allow 5 downloads per product and if the first attempt is unsuccessful the other 4 will be as well. Obviously though I don't hear from those who are successful on attempt 2, 3 or 4.

Mostly I just email the file for ease but on the occasions I have later reset the downloads and asked them to try again they are successful so could it be session linked?

I've had customers make successful purchases only to come back a few weeks later and buy something else only to find the download fail.

With me the downloaded files always appear to be smaller so the download seems to end prematurely.

When it started I spoke to my host but they could not identify anything. At the time they had a customer who was running an oS Cart on the same server and they had a similar issue. The only consistency my host could find with theirs was that whenever the problem occurred MSN Bot was on their site. This did not seem to be the case with me so I think this was just a coincidence.

Chris, I still have a corrupt copy on file that a customer emailed me way back when the problem fist appeared. I can send it to you if it helps.

Finally I've never been able to replicate the problem.

Brent

Makes you wonder how many people have 'suffered' without us knowing about it with free downloads.

I've just noticed a good way to 'present' the problem (maybe)

Create a folder on you local machine and set the folder properties to read only.

In theory, if you try to download a zip file and save it in that folder using FF you should get the download failed box.

If you select retry, the download box says it's now trying to download an html page and not a zip file.

Does this mean there's an html 'wrapper' that could be causing a 'feature'?

Kev

I have hosted my store with 3 different hosting companies and siteground is the first for this issue to appear. it's not consistent so it's always hard to duplicate but the one pattern i have seen is that it's the first product in their cart that they attempt to download is what fails. If they keep attempting to download it, it will continue to fail. If they move onto the rest of the products in the cart, they work fine.

I'm experiencing the same problem. My site is working fine until the other day when I and some customers (constantly) got this messages on my shop's page:

1226 User 'u70464669' has exceeded the 'max_questions' resource (current value: 50000)
in:
[select value from sessions where sesskey = 'daf69a8418ddc69b81b570018c174be0' and expiry > '1194964991']

or sometimes this one:

**Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

More information about this error may be found at http://support.netfirms.com/idx.php/0/002**

After that (and until now) my downloads were corrupted. The file icon doesn't even show a zip file icon. Sometimes the downloaded files doesn't have my file names in it but weird numbers as a file name, which I never renamed to. Sometimes when I manually associate the file to a zip program it extracts and opens just fine....but sometimes it doesn't. Same thing when I use download accelerator to download the files.

This is so frustrating for me for I am not a programmer. I had to close my shop to fix this.....and I do hope (and pray!) that someone might be able to help!

Netfirms.com is my web host.....should I change host? (sigh!)

HEEEELLLLLPPPPP PULEEEEEEZZZZEEEEE!!!!!! I'm getting looney over this!!!!:wacko:

Mine seems to work fine now (after gruesome hours fiddling around with my files).....although I don't seem to understand how all these happened in the first place 'cuz it works fine 3 days ago.

Anyways, my file naming was the problem. There shouldn't be any spaces on the files names including the folders and subfolders where you will upload your files....dash and underscores are fine but no other special characters. After that I was able to download my files again, even as large as 40mb. :clap:

Again I don't undertand how this happened but I hope that that's it....and that things will run smoothly in the coming days.

I hope this will work for you guys, too! :D (I'm smiling now! LOL!)

Aight! I'm off to bed, cuz it's already 2:29 A.M. here! :blink:

ok....the problem is back!

HEEELLLLPPPP!!!!! :cry:

Which 'problem' is back?

missPixelFetish:

There shouldn't be any spaces on the files names including the folders and subfolders where you will upload your files....dash and underscores are fine but no other special characters.

This is absolutely important for both: Directory & File names, be it for downloads or anywhere else within a Hosting account.

It is a "must" when Hosting on a Linux Server and good advice to follow if your Hoster uses Windows. You can also use numbers & Capitals within Directory / File name to help distinguish them from each other.

------------------------------------------
1226 User 'u70464669' has exceeded the 'max_questions' resource (current value: 50000)
in:
[select value from sessions where sesskey = 'daf69a8418ddc69b81b570018c174be0' and expiry > '1194964991']
------------------------------------------

This is a database error/problem and I wonder how big your database is and/or how many products your Shop has?

Hi,
I am having exactly the same issue, my downloads gets corrupted after downloading. I've gone through all of the steps mentioned in this post but its still there, I am running:
Zen Cart 1.3.7.1
Database Patch Level: 1.3.7
Server Host: localhost
Database Host: localhost
Server OS: Windows 2003
Database: MySQL 4.1.14-nt
PHP Version: 5.0.4 (Zend: 2.0.4-dev)
HTTP Server: Microsoft-IIS/6.0
Please note, All of files are in ZIP format and no spaces or special characters in the directory or file names. Size is under 1 MB
Really appreciate your help
thanks

Make sure that your Redirect is turned off as Windows cannot use it ...

Thanks for your urgent reply. Download by Redirect is off and Download by streaming is on, as i might have some bigger files.
thanks

And if you turn off the Streaming does it work?