Customer Info Showing in Someone Elses Cart?

27 Sep 2007, 3:13 AM

#1

New Zenner

Join Date:: Mar 2007
Posts:: 81
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Customer Info Showing in Someone Elses Cart?

I have received this email message from a customer trying to order on my site, I have had similar messages from a few other customers as well:

"I would like to sign up for the Halloween Mystery Shawl but I keep getting other users info in my shopping cart. It says their Yahoo user name and shows the pattern they want. I am not sure what to do at this point. I thought about deleting their pattern from my order but I am worried about putting in my personal and Paypal info. I tried exiting out and going straight to my shopping cart and sure enough when I do that it shows that there is someone else's pattern in my cart. The Yahoo ID names keep changing. So I don't know if the system is somehow saving the info and displaying it for everyone."

My site does have an SSL certificate installed, I don't know why this would be happening.

27 Sep 2007, 3:31 AM

#2

merlinpa1969

Totally Zenned

Join Date:: Mar 2004
Posts:: 13,031
Plugin Contributions:: 4

Re: Customer Info Showing in Someone Elses Cart?

DID these folks all come in from the same link?

Zen cart PCI compliant Hosting

27 Sep 2007, 7:21 PM

#3

velvetgirl

New Zenner

Join Date:: Mar 2007
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Re: Customer Info Showing in Someone Elses Cart?

Merlinpa1969:

DID these folks all come in from the same link?

I have no idea.

27 Sep 2007, 9:54 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Customer Info Showing in Someone Elses Cart?

Who are you hosted with?
What is your setting for Admin->Configuration->Sessions->Session Recreate?

Have you promoted your site in emails or newsletters or any ad compaigns where you provided a URL link to your site? If that link contains a zenid parameter, then everyone who clicks on that link will see each others' information. So ... don't publish links with zenids.

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

27 Sep 2007, 10:08 PM

#5

velvetgirl

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Join Date:: Mar 2007
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Re: Customer Info Showing in Someone Elses Cart?

DrByte:

Who are you hosted with? Godaddy.com
What is your setting for Admin->Configuration->Sessions->Session Recreate? True

Have you promoted your site in emails or newsletters or any ad compaigns where you provided a URL link to your site? If that link contains a zenid parameter, then everyone who clicks on that link will see each others' information. So ... don't publish links with zenids. I have promoted with links, how do I know if I am using a zenid?

Thanks for your help.

27 Sep 2007, 10:42 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Customer Info Showing in Someone Elses Cart?

velvetgirl:

How do I know if I'm using a zenidYour URL link would include &zenid=blahblahblah

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

29 Sep 2007, 11:47 PM

#7

velvetgirl

New Zenner

Join Date:: Mar 2007
Posts:: 81
Plugin Contributions:: 0

Re: Customer Info Showing in Someone Elses Cart?

DrByte:

Your URL link would include &zenid=blahblahblah

Okay, I checked this and the links that I have placed do have this - I deleted it from all the links. So is this the cause of this issue?

30 Sep 2007, 12:06 AM

#8

yellow1912

Totally Zenned

Join Date:: Oct 2006
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Re: Customer Info Showing in Someone Elses Cart?

velvetgirl:

Okay, I checked this and the links that I have placed do have this - I deleted it from all the links. So is this the cause of this issue?
Yup. It is the cause

I no longer provide installation support on forum for all my modules. However, if there are real bugs with the modules please feel free to contact me

30 Sep 2007, 6:44 PM

#9

velvetgirl

New Zenner

Join Date:: Mar 2007
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Re: Customer Info Showing in Someone Elses Cart?

Great, thanks for the help!