New Zenner
- Join Date:
- Sep 2007
- Posts:
- 33
- Plugin Contributions:
- 0
tax format- misaligned?
Not quite sure how to explain this one, but my sales tax is on the wrong line:

Any ideas on why and how to fix? :oops:
I don't know how I broke this one! :cry:
Views: 2,453
New Zenner
Not quite sure how to explain this one, but my sales tax is on the wrong line:

Any ideas on why and how to fix? :oops:
I don't know how I broke this one! :cry:
Sensei
How many tax rates do you have configured?
New Zenner
DrByte:
How many tax rates do you have configured?
just one.
Sensei
Can you share a screenshot of your tax-rates page in the admin?
New Zenner
DrByte:
Can you share a screenshot of your tax-rates page in the admin?
absolutely!

Sensei
Oops -- I should have mentioned to click on the Edit button before taking the screenshot.
New Zenner
DrByte:
Oops -- I should have mentioned to click on the Edit button before taking the screenshot.
No problem! I should have known better. I also changed the sort order to 0 and still have the same issue.

Sensei
Please give your tax rate a description.
New Zenner
DrByte:
Please give your tax rate a description.

Better, but now there's two sales tax lines?
Sensei
What addons/contributions/mods do you have installed?
New Zenner
DrByte:
What addons/contributions/mods do you have installed?
Nothing other than the base installation and the template I am using.
Sensei
Can you get a screen shot of your Admin->Modules->Order Total area?
New Zenner
DrByte:
Can you get a screen shot of your Admin->Modules->Order Total area?
Here it is:

Sensei
Use your Admin->Tools->Developers Toolkit, and search all files (bottom field, Catalog option in pulldown) for "Sales Tax" ... what comes up?
New Zenner
DrByte:
Use your Admin->Tools->Developers Toolkit, and search all files (bottom field, Catalog option in pulldown) for "Sales Tax" ... what comes up?
Just this:
Line #306 : define('TEXT_UNKNOWN_TAX_RATE', 'Sales Tax');
Sensei
Have you deleted any Tax Classes from the admin?
How about old Tax Rates?
New Zenner
DrByte:
Have you deleted any Tax Classes from the admin?
How about old Tax Rates?
Actually, I believe I did! I think it was the pre-configured "Florida" tax rate.
Sensei
Well, I have no idea what's causing it.
If you say this is a "clean" install with no addons, no added features to change tax issues, no special shipping modules, no special payment modules, no extra pricing-change addons, and you have only one tax rate set up, and have never deleted any Tax Classes, then something must be wrong with your database.
I cannot reproduce the situation you're describing.
You might be able to put a bandage on it and hide the 0.00 entry by setting Admin->Configuration->My Store->Sales Tax Display Status to 0.
New Zenner
DrByte:
Well, I have no idea what's causing it.
If you say this is a "clean" install with no addons, no added features to change tax issues, no special shipping modules, no special payment modules, no extra pricing-change addons, and you have only one tax rate set up, and have never deleted any Tax Classes, then something must be wrong with your database.I cannot reproduce the situation you're describing.
You might be able to put a bandage on it and hide the 0.00 entry by setting Admin->Configuration->My Store->Sales Tax Display Status to 0.
The bandaid worked, thanks. I did mention I did delete the preconfigured Florida state tax. I'm not sure why that would duplicate the line but, this will do.
I appreciate the help, thank you!
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