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There has been an error processing your credit card.

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28 Sep 2007, 10:21 PM
#1
kevinatbrough avatar

kevinatbrough

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There has been an error processing your credit card.

I got an error: "There has been an error processing your credit card. Please try again." The card is valid. I am using Authorize.net SIM. What is wrong and how can I fix it?

29 Sep 2007, 12:10 AM
#2
drbyte avatar

drbyte

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Re: There has been an error processing your credit card.

Does this happen only with certain cards?
When did this start happening?
How long has it been working without giving that error?

If you're using Zen Cart v1.3.7, I'd suggest first installing this updated module:
http://www.zen-cart.com/forum/showthread.php?p=420879#post420879
Then try your transaction again.

1 Oct 2007, 6:24 PM
#3
kevinatbrough avatar

kevinatbrough

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Re: There has been an error processing your credit card.

Does this happen only with certain cards?
No

When did this start happening?
It has always happened, my store is new.

How long has it been working without giving that error?
It has never worked.

If you're using Zen Cart v1.3.7, I'd suggest first installing this updated module:
http://www.zen-cart.com/forum/showth...879#post420879
Then try your transaction again.
That does not help.

Could it be the Transaction Key is incorrect?

1 Oct 2007, 6:29 PM
#4
merlinpa1969 avatar

merlinpa1969

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Re: There has been an error processing your credit card.

can you verify that you are using SSL and your server hasd cURL compiled

1 Oct 2007, 6:34 PM
#5
kevinatbrough avatar

kevinatbrough

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Re: There has been an error processing your credit card.

can you verify that you are using SSL and your server has cURL compiled
Yes to both.

1 Oct 2007, 8:54 PM
#6
drbyte avatar

drbyte

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Re: There has been an error processing your credit card.

kevinatbrough:

Could it be the Transaction Key is incorrect?Perhaps. Is it?

After installing the new module, you now have a "debug" option in the module settings in the admin. Turn on log-and-email. Then do a test transaction. What are the debug logs telling you?

1 Oct 2007, 9:18 PM
#7
kevinatbrough avatar

kevinatbrough

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Re: There has been an error processing your credit card.

Could it be the Transaction Key is incorrect?
Perhaps. Is it?

Yes it is. Thanks for your help.