Trouble with linkpoint

Hello,

I have no clue what is going on because I am not a site builder and have very limited knowledge on figuring out problems with websites but the person who set up my ecommerce website told me to come here and ask for help.

He uploaded the PEM file and I went through the checkout process and on the third page after I click checkout I get a message saying the page cannot be displayed or it just goes blank.

Can someone please set up linkpoint for me asap because I have customers visiting my page as well as trying to buy products but They cannot checkout due to this problem. I would appreciate it so much.

AIM-dm05d
Yahoo-Wealth_asap

Thanks

1. Linkpoint Setup Instructions:
   https://www.zen-cart.com/tutorials/index.php?article=298

2. Linkpoint Communications Testing Tool:
   Grab the curltest.php script from this post, upload it to your server, and post here the URL where it can be accessed.
   Try adding ?linkpoint=1 to the command line and see what it brings back.

THanks for the quick post doc. Everything in step one has been done but as far as step two goes where is the public_HTML folder so I can upload the file?

public_html
is same as
httpdocs
or
htdocs
etc

Ok im in the CPanel and I added it and when I tested it, it said "good"
https://www.crazydealspot.com/curltest.php

I tried to checkout an item though and its still not working.:no:

Yes, it works fine for ports 80 and 443, but not on port 1129 which is required for Linkpoint.
http://www.crazydealspot.com/curltest.php?linkpoint=1

Tell your hosting company you need them to open port 1129 on their firewall so that you can talk to "https://secure.secure.linkpt.net:1129" in order to process credit cards.

If they won't, then you'll have to switch hosting companies to someone who "will" open that port.

Ok, I do not know who the host is but I will contact the person who I bought the store from and let him know what you said.
Thanks

Im back Doc. The person/company (storebuilders.uk) are taking forever to solve this problem, and i do not know who the host is or anything like that so is there anything I can do in the admin options or somewhere to open that port so I can be finished with setting up linkpoint because I have customers thats ready to buy but my payment module isnt set up :(:(:(

there is no way around the port 1129 issue,
your host needs to open it or you will not be able to use linkpoint

In the meantime, you could collect the credit cards manually using the offline CC module, and run them through the Linkpoint terminal manually:
https://www.zen-cart.com/tutorials/index.php?article=67

https://www.zen-cart.com/tutorials/index.php?article=285

Then once you've got the port opened, you could re-enable the Linkpoint option and turn off the basic offline-credit-card option so that it does real live transactions automatically.

Dr Byte, The company said they opened the port 1129 and I ran a test transaction and It did work a few days ago...Then I just tried to do a real purchase and now its going back to saying page not displayed or it just ends with a blank screen after step 3....What else can I do?

ask the host if they reverted,

deals_24:

Dr Byte, The company said they opened the port 1129 and I ran a test transaction and It did work a few days ago...Then I just tried to do a real purchase and now its going back to saying page not displayed or it just ends with a blank screen after step 3....What else can I do?

Merlin's right -- it looks like they've closed it again:
http://www.crazydealspot.com/curltest.php?linkpoint=1

28 connect() timed out!
    [url] => "https://secure.linkpt.net:1129/LSGSXML"
    [http_code] => 0
    [header_size] => 0
    [request_size] => 0
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0
    [namelookup_time] => 0.07825
    [connect_time] => 0
    [pretransfer_time] => 0
    [size_upload] => 0
    [size_download] => 0
    [speed_download] => 0
    [speed_upload] => 0
    [download_content_length] => 0
    [upload_content_length] => 0
    [starttransfer_time] => 0
    [redirect_time] => 0

Thank you, They just sent me an email saying it was open and I told them that it isnt.....I dont know what is going on with them but I will let you guys know if I have anymore problems. THanks!!!

In case they won't cooperate, most of the hosts on the "hosting" page here are happy to keep that port open ...
http://www.zen-cart.com/index.php?main_page=infopages&pages_id=10

Ok Dr. Byte, they obviously don't know what they are doing. They told me to ask you this:
Please specify the source and destination IP of the connection that should be allowed. Should it connect to our server or from our server to another IP?

It's got to connect from your webserver to https://secure.linkpt.net on port 1129 for outbound communication.