PayPal Not Using my Free shipping

this is simular to what I am experiancing but with Freeshipper

I am getting complaints that even though Freeshipper is activated by the Range I set

In this case I have a $ value of >=$395 and =<$495

When My customers hit the product the free shipping module is active yet the Paypal invoice shows a charge of Ground Shipping of X amount of $ based on thier location

Is this a possible issue in the same module?

I really need help on this one

Is this happening with PayPal Express Checkout? or IPN?

Are you seeing the "ground" charge on the PayPal invoice, or on the Zen Cart invoice?

Does the "ground" charge match what would have been quoted to the customer if they had gone to the shipping page to select a shipping method?
Or was it auto-added by PayPal?

DrByte:

Is this happening with PayPal Express Checkout? or IPN?

Are you seeing the "ground" charge on the PayPal invoice, or on the Zen Cart invoice?

Does the "ground" charge match what would have been quoted to the customer if they had gone to the shipping page to select a shipping method?
Or was it auto-added by PayPal?

I just checked, Last night we had a customer order the Product and **was "not"**Charged Ground Shipping, using Paypal Express.

Now the order before used Paypal Express and was charged :unsure:

Now the difference is the user not charged is clear to see the Free Shipping was selected and the one charged had UPS Ground checked and it calculated perfectly to his destination.

I am suspecting as I have told the Board, people are Checking the ground shipping option even though the Default Radio is checked and I have a Flashing Red FREE in that Box

You can see this at https://www.riderdown.org/rdfstore

Look for the Leatt Brace

Paypal is comfirmed not to have shipping enabled

Thanks for the reply, I appreciate it :clap: