Can only send emails to groups?

Hi,

This is a weird one. but the customer is kind of freaking out.

She receives all notifications fine
Can send to any of the preset groups fine.
Can send to test email group fine.

But can NOT send an individual email to a customer.

it says:

Notice: Email sent to: [email protected] (0)

no matter who i try and send it to.

my email options are all standard, and seem to be otherwise working fine.

can anyone give me some advice?

thanks in advance.

What version of Zen Cart?
What are the settings in Admin->Configuration-> Email Options? (except the password)

Thanks for your reply Dr. Byte. I really appreciate it.

I'm using 1.37

Here are my email settings. Weird how everything else works...
i made the email generic to protect the client.

thanks again...!

E-Mail Transport Method  	sendmail  	 
E-Mail Linefeeds 	LF 	 
Use MIME HTML When Sending Emails 	true 	 
Send E-Mails 	true 	 
Email Archiving Active? 	true 	 
E-Mail Friendly-Errors 	true 	 
Email Address (Displayed to Contact you) 	[email protected] 	 
Email Address (sent FROM) 	[email protected] 	 
Emails must send from known domain? 	No 	 
Email Admin Format? 	TEXT 	 
Send Copy of Order Confirmation Emails To 	[email protected] 	 
Send Copy of Create Account Emails To - Status 	0 	 
Send Copy of Create Account Emails To 	[email protected] 	 
Send Copy of Tell a Friend Emails To - Status 	0 	 
Send Copy of Tell a Friend Emails To 	[email protected] 	 
Send Copy of Customer GV Send Emails To - Status 	0 	 
Send Copy of Customer GV Send Emails To 	[email protected] 	 
Send Copy of Admin GV Mail Emails To - Status 	0 	 
Send Copy of Customer Admin GV Mail Emails To 	[email protected] 	 
Send Copy of Admin Discount Coupon Mail Emails To - Status 	0 	 
Send Copy of Customer Admin Discount Coupon Mail Emails To 	[email protected] 	 
Send Copy of Admin Orders Status Emails To - Status 	0 	 
Send Copy of Admin Orders Status Emails To 	[email protected] 	 
Send Notice of Pending Reviews Emails To - Status 	0 	 
Send Notice of Pending Reviews Emails To 	[email protected] 	 
Set "Contact Us" Email Dropdown List 		 
Allow Guest To Tell A Friend 	false 	 
Contact Us - Show Store Name and Address 	1 	 
Send Low Stock Emails 	0 	 
Send Low Stock Emails To 	[email protected] 	 
Display "Newsletter Unsubscribe" Link? 	true 	 
Audience-Select Count Display 	true 	 
SMTP Email Account Mailbox 	[email protected] 	 
SMTP Email Account Password 	password 	 
SMTP Email Mail Host 	mail.email.com 	 
SMTP Email Mail Server Port 	25 	 
Convert currencies for Text emails 	£,£:€,€ 	 
Send Notice of Newsletter-only Subscriptions To - Status 	0 	 
Send Notice of Newsletter-only Subscriptions To 		 
Newsletter Test Group Email 	emails

Can you give a step-by-step click-through of how this happens ... starting from Admin login?

Absolutely,

When I log in. I go to Send Email.

I select a customer.

Fill in the html code, and text code separately. (i've tried all combinations)

When I click send it says:

Notice: Email sent to: [email protected] (0)

If I send it to a group, test accounts, or administrator. it says:

Notice: Email sent to: [email protected] (1)

and works perfectly...

so weird...

(i've tried sendmail, php, and smtpauth. all same results)

Thanks again for your attention and time.

adam.

Was this site always v1.3.7, or was it upgraded from prior versions? Which versions?

Always been 1.3.7

My only thought is, I have the newsletter subscription mod installed.

maybe i overwrote something?

I just can't imagine how it would affect emailing individuals, but not groups.

crazy...

thanks again.

adam.

Actually it could ... since the newsletter subscribe mod changes the default methods for determining recipients. Specifically, it alters the includes/functions/audience.php file and the query_builder table contents.

It's been a long time since I used it, but I suspect those are the places to go looking.

However ... if it's necessary to send to a specific customer ... the question becomes why ... and how often is this necessary?

Those are the two files I'll start looking at.

And yeah, i think the same thing. But if your customer thinks something is broken, they think everything is broken.

know what i mean?

Thanks again for your time.

I really appreciate it.

Take care.

Adam

Newsletter subscribe mod alters the audience select and also makes some changes to functions_email, the email send routine, so it is possible that it is messing things up, although I've never had that problem with it.

When you send to a group, does it send to ALL members of the group, or does it miss out the first or last one. I'm just wondering if there is a loop somewhere that is expected to execute at least once, but this is not happening if there is only 1 entry, i.e. a fencepost type error.

Thats a good question Chuckl.

I'd have to figure out a way to test that.

maybe create customers with AAAA and ZZZZ with my email.

I'll keep you guys updated on that one.

Thanks for your time.

Adam.

Im having the same issues in both an old 1.3.7 zen cart and a new site in 1.3.8a emails will only send to a group and not to an indevidual useing the dropdown.
I found this be to for a general email, emailing a coupon and also a gift certificate.

Anyone ever find out how to correct this ?

Shane

hi knighs

do you have newsletter subscription installed?

pensive612:

hi knighs

do you have newsletter subscription installed?

By the Look of it yes. I went to subscription manager and uninstalled it but now its has an sql error and wont show anything :-(

Shane

Uninstalling can be frustrating...

Depending on the error. I would say you probably missed something.

Take the install folder and readme that you downloaded and use it as a checklist. Remove each folder it installed, or undo each edit that you made to the current files for it.

After I did that, it worked for me again.

But I've also since, re-installed on other sites and had no problem. So I was never able to pinpoint the problem.

But for me, it went away when i removed the mod.

Hope that helps...

I found this issue. Its apears to be a know problem with the Newsletter subscribe mod.

I uninstalled it and set the database back to its original settings and evrything works ok. I can now send emails to indeviduals and all my admin emails are in html in stead of text only ! YAY

Thanks for you help :-)

Shane