Contact Us - Not Receiving Email

I've been trying out the Contact Us page on my site, but for some strange reason, I do not receive any emails in my mailbox. I've checked the junk mail folder as well. Is there a place in an actual script where I have to specify my email address for the messages to be sent to? I did specify this email during the installation...

I used the Tell a Friend feature, and it worked fine!

Site: https://www.airspeed-x.com/catalog

By the way, how does the site look? I spent about 6 hours working on it from start to what it is now, with no php experience whatsoever. I did dabble with html about 3 years ago. :D

FAQ on troubleshooting email issues:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

Admin-Configuration-Email Options-Email Address(Displayed to Contact You)

Chuckl:

Admin-Configuration-Email Options-Email Address(Displayed to Contact You)

Thanks! However, all is set properly. It doesn't make sense because any other page that sends email works (IE: refer friend, gift certificate, etc), its just the contact us form that does not. Mind boggling.

Airspeed:

… any other page that sends email works (IE: refer friend, gift certificate, etc), its just the contact us form that does not. Mind boggling.

Hi there !

I've got exactly the same issue as you Airspeed, every email related page works fine, it's just the "contact us" form that doesn't work.

The shop is actually running locally on a Mac OS X system with Apache v1.3.33 PHP v5.2.2 and MySQL 5.0.41.

I don't understand :huh: , if someone has an idea…

Tried a lot of things seen in other posts.

• "Contact Us Email Dropdown List" empty,
• "Emails must send from known domain?" = true,
• i can see the emails in the database with email archieving activated.I smell something like messy email redirection, or mail host server malfunction…

:wacko:

You said sending emails from Admin->Tools->Send Email works fine, right?
What happens if you create a customer account in the store with the same address that your contact-us is going to, and then test sending an email via the admin to that address?

Thank you for your answer, DrByte.

I tried and it didn't work anymore. Then I tried again but with an email adress from my ISP and it worked. So it's clearly a domain related issue.

Then I changed "E-Mail Transport Method" from "PHP" to "smtp" and filled up "SMTP Email Mail Host" and server port with the shop's domain infos, re-tried with the shop's domain contact email that didn't work previously and it worked.

The next thing was to prevent infinite looping of the auto-responding system activated on the shop's contact email adress (to tell people using the contact form that we get their message, and give them a copy of), so i put "Emails must send from known domain?" on "No". This way the "from" address on the "Contact Us" outgoing mail is the one the people using the contact form has given in the form.

Everything is working now, as I wanted it to :smile: .

When the shop will be on it's final hosting (with the same domain name as the email adresses) I'll try using "PHP" as "E-Mail Transport Method", wishing i won't have to put "Emails must send from known domain?" on "Yes" to keep the email answering robot working…

Thanks again !

Cosmogol:

When the shop will be on it's final hosting (with the same domain name as the email adresses) I'll try using "PHP" as "E-Mail Transport Method", wishing i won't have to put "Emails must send from known domain?" on "Yes" to keep the email answering robot working…You might still have to leave it on "Yes" in order to not appear as being spam-like.
Perhaps your autoresponder rules can be altered somewhat?
Or use a different email address for the contact-us messages?

DrByte:

Or use a different email address for the contact-us messages?

Actually i have "Email Address (Displayed to Contact you)" and "Email Address (sent FROM)" set on the same email address.

Do you mean that "Email Address (Displayed to Contact you)" is the one to which messages from the "Contact Us" form will always be sent if "Set 'Contact Us' Email Dropdown List" is empty, with "Email Address (sent FROM)" used as sender address if "Emails must send from known domain?" is set to "True"?

I'm afraid having difficulties to figure it out clearly :laugh: !

**Email Address (Displayed to Contact you) **-- this is used for showing to customers when your store email address needs to be displayed, and is also used for internal system alert emails if certain debug functions are enabled.

Email Address (sent FROM) -- this is the "from" email address used on all outgoing emails. It is combined with the Store Name (from Admin->Config->My Store) to create the sent-from name+address info.
It is also used as the default email address for the Contact Us option if the Contact Us list is left blank.

Thank you for these clear explanations :D !

If that is the case sounds like a typo in the Contact Us list of emails ...

Make sure you do not hit ENTER after each one ... example:

test <test@your_domain.com>, test 123 <test123@your_domain.com>, test 223 <test223@your_domain.com>, test 323 <test323@your_domain.com>

It will wrap in the input textarea window itself, you do not need to help it :smile: