No Email with Transaction Details?!

10 Oct 2007, 3:49 PM

#1

New Zenner

Join Date:: Oct 2006
Posts:: 7
Plugin Contributions:: 0

No Email with Transaction Details?!

I did a test order, and the details show up in the admin, but I didn't get an email as a customer or as the owner with the transaction details. Did I turn off the email setting somewhere?

10 Oct 2007, 4:34 PM

#2

Kim

Obaa-san

Join Date:: Jun 2003
Location:: West Coast, North America
Posts:: 26,659
Plugin Contributions:: 0

Re: No Email with Transaction Details?!

What are your settings in the Admin> Configuration> Email Settings? Do any of the other emails work? (does the Contact_Us work?)

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

10 Oct 2007, 5:33 PM

#3

ohbrooke

New Zenner

Join Date:: Oct 2006
Posts:: 7
Plugin Contributions:: 0

Re: No Email with Transaction Details?!

I don't have the contact us page setup through zencart. There are lots of settings in the email page... do you know which one directly relates to the email for transactions?

10 Oct 2007, 5:38 PM

#4

ohbrooke

New Zenner

Join Date:: Oct 2006
Posts:: 7
Plugin Contributions:: 0

Re: No Email with Transaction Details?!

I got it. I changed the "Send Emails" to true.

That was easy.

Thanks for the help.

11 Oct 2007, 8:56 PM

#5

baysbeauty

New Zenner

Join Date:: Feb 2007
Location:: Sunny California
Posts:: 77
Plugin Contributions:: 0

Re: No Email with Transaction Details?!

I am having the same problem. as I didn't receive an email stating that my customer had bought products from my store. I didn't know until this person paid and then I received my payment. The contact us is working and all of my setting in the email looks right.

When I bought an item as a customer, I as the customer received an email but me as the owner of the site didn't receive an email.

BaysDesigns

12 Oct 2007, 4:02 AM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No Email with Transaction Details?!

Email troubleshooting FAQ:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

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13 Oct 2007, 4:06 AM

#7

baysbeauty

New Zenner

Join Date:: Feb 2007
Location:: Sunny California
Posts:: 77
Plugin Contributions:: 0

Re: No Email with Transaction Details?!

Thank You!

I had a couple of people go in and do a test buy and for some reason I am now receiving my invoices. That was really strange. :shocking:

BaysDesigns