Google Checkout orders not showing in admin?

FYI: These issues have been well covered in the official "Google Checkout mod for Zen Cart" discussion forum
http://groups.google.com/group/google-checkout-for-zen-cart-mod-support

no it hasnt. I am really surprise at GOOGLE. you would think this is something easy for their programmers to do in a day. but instead this think if filled with bugs and issues. paypal (which sucks) seem to have their module down pact. google needs to step up.

My orders are showing up just fine however when i complete a order, and change the status to complete in admin, and achieve the order in googlecheckout admin, a day or two later the order status is changed to google new, and repeats over and over. How do i prevent that from happening

You change status to "complete"? Stock Zen cart does not offer such an order status option and Google Checkout does not either.

The latest version of the GC for ZC mod released in December provides for "Google Shipped" status, and that is what you must set the order status to in your ZC admin to complete the order process.

If that order status option does not display in your ZC admin then the mod is not installed correctly.

Woody

Woodymon:

You change status to "complete"? Stock Zen cart does not offer such an order status option and Google Checkout does not either.

The latest version of the GC for ZC mod released in December provides for "Google Shipped" status, and that is what you must set the order status to in your ZC admin to complete the order process.

If that order status option does not display in your ZC admin then the mod is not installed correctly.

Woody

Ok complete is a order status that we added so when the orders have been deliver and a customer survey is complete we change the order status to complete, however i do understand what your explaining and i will test the upgrade for the new version of GC

My orders are not getting through to admin.

When I try the response headers I get a prompt asking for User name and Password.

What do I look at next?

I've been on several of these threads now and still have a problem with both Sandbox and Production orders not showing up in my Zen-Cart Admin section. I have everything set up correctly for .htaccess and the responsehandlerphp (I think).

I think maybe something with my SSL is set up incorrectly. Since I have never set this up I'm unsure if I have everything set up the right way. I think everything on the Zen-Cart side is set up correctly, but now when I access the site I get a pop-up window about an SSL certificate and accessing my site.

My questions:

1. Does SSL have to be set up in order for Google orders to show up in Zen-Cart Admin?
2. Should both Sandbox and Production orders show up in Google Checkout?
3. What should show up in the Google logs if this is working?
4. What should show up in the Google logs if this is not working?
5. If the htaccess and htaccess password file entries show up under the googlcheckout folder, should Google checkout work?

This is by far the most confusing thing I have ever dealt with. Does anyone have a clear cut set of steps to get this set up? Every forum has different suggestions, but I think I have everything set up correctly according to the ReadMe that came with setup.

If ANYONE has a set of steps to get this working I would GREATLY appreciate it!!!!!

HELP!!!!!!!!!!!!!!!!!!!

milobloom, in response to your question above

QUESTION
My orders are not getting through to admin.

When I try the response headers I get a prompt asking for User name and Password.

What do I look at next?

RESPONSE
I BELIEVE you type in the google merchant id and key, and should get an error saying "invalid or not supported message" if the responsehandler response is successful (believe it or no)

Somebody correct me if I am wrong

new install of zen and google checkout & analytics no other mods

I haev just had the same issues as the other posters but my issue is with updating the order status for the buy, i have updated the order to google shipped but when i log into my test account it still say not shipped - any ideas? i have searched the forum and have spent an hour reading all the posts but cant find an answer (just a very long thread about google checkout)

thanks
G

Handkem :

1. Does SSL have to be set up in order for Google orders to show up in Zen-Cart Admin? - Yes. But only on the PRODUCTION orders. You can use a SHARED SSL if your host provides one of these within your hosting package, rather than forking out for the dedicated domain SSL.

2. Should both Sandbox and Production orders show up in Google Checkout? - YES. They are both orders, and they both go through the same process, albeit, the sandbox orders are not actually charged.

3. What should show up in the Google logs if this is working? - Ensure your LOGS folder is actually writeable (777). The logs should have every record of attempted contact from the google server, plus any records of when you try to open your responseheandler.php file, after entering your Key and Password.

4. What should show up in the Google logs if this is not working? - they will be blank if the permissions are wrong. If they are populated, then check the details in your Google Integration Tools section for their error messages. This can be found in your google checkout account, under Tools >> Integration Console.

5. If the htaccess and htaccess password file entries show up under the googlcheckout folder, should Google checkout work? - As long as you can access the folder, with the merchant id and key you supply in the payment gateway setup section of your own admin, and you get that same message as above, all should be fine, BUT CHECK THE LOG FILE PERMISSIONS.

Absolute

I do not have anything in my logs, and they are set to 777....my store is not talking to the admin

But I can accept orders and payment just fine in merchant setting?
But do not have any orders showing in admin for both sandbox and merchant setttings

Help ! =}

My permissions are fine, but my google orders fake or otherwise are still not being recorded
Hlp!

am having similar problems the only thing with mine is that the sandbox orders are shown in my admin but the google live orders do not show up at all!i get the email from google however. pulling my hair out now

the ssl is installled
what else could it be ?

am having similar problems the only thing with mine is that the sandbox orders are shown in my admin therefore the integration is fine, but in production mode i get a ssl certificate error,

i looked up in google checkout allowed certificates and the "Go daddy certificate class 2a" i have exists in that list.

so i know its not the certificate, the responsehandler URL is setup correctly and all the data pulled does point to https:

but the google production orders do not show up at all in myadmin!i get the email from google however.

pulling my hair out now!:(

If you are receiving test orders, but live orders don't appear, then there are a few things to check.

Firstly, check that your Google Responses are set to go to the correct URL. I know it sounds dumb, but it is easily overlooked. Check that you have the address EXACTLY right, and this means check that the WWW are either there or not, depending on your SSL setup. Some sites have SSLs which only work with https://example.com, and others have SSLs which are specific to https://www.example.com. Check to make sure that your SSL reflects your secure site!

Secondly, you should see that within the Google Checkout admin, under Tools, there is a Integration Console, where the errors are recorded. These errors include the URL which they are trying to send the data to. Copy this URL, and try and access it in a browser. If the URL is correct, you should be asked for an HTACCESS username and password. This is your Merchant Key and Passcode, which are found in your Google Admin. Check that these are accepted. If your sandbox works, but your live mode fails, it may be that your HTACCESS files don't have the correct logins included for the production server, and only contain the sandbox details.

Finally, after you ahve checked this, check your logs again, and ensure that you are actually recording attempts from Google to send data. Your logs should also record any attempts you make to access the responsehandler page through a browser, and show the failure. If this isn't being recorded, check your permissions on all these files AND folders. They should all be 777 within the google checkout folder.

Absolute

"Firstly, check that your Google Responses are set to go to the correct URL. "

Here, here! Took me two days of thinking about it, reading the posts, trying things - all to no avail.

Then, I noticed that my responsehandler was NOT set in my SANDBOX account (while is was in the regular account).

Having set that, I now get updates:clap: (though they seem off):no:.

Probably not the right place, but I'll mention what I noticed in the event that someone can point me to the right thread:
When I go to gc and 'process' a payment, data comes in (tailing the logs) but the state SOMETIMES does not transition. Same with the shipping transition. Clues? Thoughts?
Thanks, -Thom

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