customer reviews ++

Hi,

I have customer reviews enabled, but when i'm logged in and try to review a book all radio options have 5 stars associated.

Any ideas why this would be..? obviously it should have 1,2,3,4 and 5 stars...

URL -> http://www.bargainbooks4kids.com

Thanks,

Derek

I just noticed what is probably a related problem.

All the existing reviews on my site show five white stars. None show gold stars. In otherwords, the basic five star placemakers are displaying in white (not light gold) but the specific rating in the form of dark gold stars is not appearing.

As a result, the actual review ratings are not displaying to my customers.

The reviews_rating field on the database reviews table is okay with various ratings recorded in the records.

I logged into my dummy customer account and pretended to enter a review on one of the products. That page appears okay with the star images for the radio buttons displaying correctly as light and dark gold.

I checked admin>catalog>reviews and the display there shows all the reviews correctly with gold stars (light and dark).

Any ideas why review rating stars not appearing on the catalog side?

Ron

derekhorne:
Re: Post #1

If using default ZenCart template check this folder:
includes/templates/template_default/images

If using a custom template check this folder:
includes/templates/[your template]/images

View the following image files: stars_1.gif, stars_2.gif, ......through stars_5.gif.
Do they each have the correct number of highlighted stars or do they all have 5 highlighted stars?

If they are all the same then that's the problem. Replace these files with ones from the original template files.

Still got the problem?
If using a commercial template, and the star_#.gif files are all the same, try copying the star_#.gif files from includes/templates/template_default/images to includes/templates/[your template]/images

That was my problem. The commercial template had 5 stars in all 5 files.

I'm embarrassed at how long it took me to realize I had this problem.

Ron

It is my understanding that once customer account is deleted the review (s) he contributed are automatically deleted. Is there a way to keep reviews of deleted customers?

Thanks

all4coffee:

It is my understanding that once customer account is deleted the review (s) he contributed are automatically deleted. Is there a way to keep reviews of deleted customers?

Thanks
You could create a dummy customer account and create a new review under that account. Just copy and paste the review across customer accounts before deleting the real customer.

I don't like showing the customer's full names in my reviews, so to fix that I just go into the database and edit the reviews table to display their initials instead.

ronlee67:

You could create a dummy customer account and create a new review under that account. Just copy and paste the review across customer accounts before deleting the real customer.

I don't like showing the customer's full names in my reviews, so to fix that I just go into the database and edit the reviews table to display their initials instead.

Thanks. Great advice.