green dot on admin who's online

Why I can't see the green dot when customer add a products to cart?
I see always red dot or gray dot.

You might check that you have this file:
/admin/images/icon_status_green.gif

and that you can view it directly in your browser ...

...at this moment I've a customer with a product in cart: the status icon is gray!
/admin/images/icon_status_green.gif: I see it on browser!

it's strange, very strange...

I think because safe mode is on: it's right?

I'm setup php safe mode to off.
The same.
when customer add product to cart, the dot in who's online remain red (sometimes gray).

is there anyone who help me?

Without really seeing your site this is difficult to diagnose, especially knowing you already had at least one setting wrong ...

it's very strange, because I've only changed isp (now I've a VirtualPrivateServer).
All setting are the same last, when this function work well.

icon_status_red_light
This is the icon when customer have item in cart.

no more suggestions? I've still the same problem! I can't see the customers who have items into cart!

Do a view source and find a customer who has products in the cart and check if you can see any reference to the image or not ...

excuse me, I don't understand very well. where I do view source: admin or catalog?
this is a screenshot; as you can see the last customer have 2 item in cart, but the dot is always red.

100asa:

no more suggestions? I've still the same problem! I can't see the customers who have items into cart!
Have any changes been made to admin/whos_online.php ? Try re-uploading it from the original Zen Cart installation package.

Regards,
Christian.

no changes I've made on who's on line.
I've already upload the latest version of who's on line, but the problem remain.
Maybe premission on files/folders?
Maybe session?
I've:

Titolo Valore Azione
Cartella Sessioni /home/web/www.100asa.it/www/cache
Dominio Cookie True Info
Forza utilizzo dei Cookie True Info
Verifica ID Sessione SSL False Info
Verifica User Agent False Info
Verifica Indirizzo IP False Info
Previene Sessioni Spider True Info
Ricrea Sessione True Info
Conversione da IP a Host - Status true

Can you actually see what the customer has in his/her cart even though the icon is red/grey instead of green?

Have a look in includes/configure.php and admin/includes/configure.php for a line that looks like...

define('STORE_SESSIONS', 'db'); // use 'db' for best support, or '' for file-based storage
```The line should be the same in both includes/configure.php and admin/includes/configure.php . It may be that the store is using db sessions and the admin is using file sessions (or vice versa).

Regards,
Christian.

You're great :-)
I've changed store session from file to db, and now green dot work when customer have item in cart.
question: it's better store session in file or db, to have site very fast?

100asa:

it's better store session in file or db, to have site very fast?
I guess that would depend a lot on the server configuration but I doubt you would notice any significant difference either way. Personally I always go with storing the sessions in the database.

Regards,
Christian.

The green/red icons are only correct if db-based sessions are in use.
File-based will always show you red icons (these will be removed for file-based session handling in 1.4, leaving no icons when in that mode.)