Sorry, we do not ship to your region at this time

We are getting the error "Sorry, we do not ship to your region at this time" but can't figure out why it is happening.

The store is in Michigan, and so far we know that this happened when customers attempted to have their orders shipped to Pennsylvania and Nebraska. When I login to my account, however, I am able to successfully ship to the exact same addresses.

• ** Admin|Configuration|Shipping & Packaging** - Confirmed country and zip code are correct.
• ** Shipping options** - Only the table rate is installed, and there are no Shipping Zones designated. I've tried processing orders with different dollar amounts to see if there is a pattern related to the shipping table, but so far I am able to process all orders without issue.
• ** Payment options** - All payments go through Authorize.net.
• **Zones **- We made sure that NE & PA zones exist. I'm stumped. Any help will be appreciated!

Save your Table Rate settings and uninstall and reinstall then reconfigure it ...

What version of Zen Cart are you using?

Clean install or an Upgrade?

How did you install it? How did you upgrade it?

Thanks, Ajeh. I've done this with the table rate and will just have to wait and see what happens since I can't seem to reproduce the error.

To answer your questions:- Version 1.3.7

• Clean install
• FTP'd files then browsed to www.mydomain.com/zc_install/ and followed installation prompts

I figured out what happened.

Our client added one product that was designated as "Always Free Shipping", but they didn't pay attention to the red warning, so didn't install the freeshipper module.

This meant that if a customer ordered the free shipping item with another item that gets charged shipping, the order went through fine. But if the customer ordered only the item with free shipping, the error message was generated.

Thanks for the update and glad that you found the solution that Always Free Shipping needs to have the Free Shipping freeshipper module installed for when that product is the only product in the cart ... :smile: