error message 10001

Last night my cart worked perfectly with Paypal. This morning, it won't accept payments at all. Paypal says it looks right on their side, GoDaddy says it looks good there. I re did (cut and paste) my API settings as Paypal thinks it is that.

Paypal cycles me back to the log in page, it doesn't talk back to my website and confirm the sale. That's what I think I see.

Here is the error message:
10001 Invalid HTTP Header - PPBaseException: CONTENT_LENGTH must be >0
Backtrace: 84d11f9 84d1189 84b245a 8206f91 805a595 40bf69cb 80566b1

Hi tocaya,

Have you seen this thread http://www.zen-cart.com/forum/showthread.php?t=61856

You could always try to contact gdrudy and see how he got it resolved

Thanks, I did see it, but it is way before the updates from this past summer. I had installed them and had been using them.

hi,
I still can't use Paypal with my Zencart. It worked fine until last Thursday. I am still getting the error message 10001. What is interesting to me is that I spent the weekend with other Zencart users that have different hosts who are also experiencing the same problem. It also began for them on Thursday. Can someone please help us figure out what needs to be done. We are out of business until we can accept Paypal payments. Paypal keeps sending the customer back to the Zencart login page without accepting the payment.
This is the mmessage I got from the Godaddy support tech:> Unfortunately we will be unable to complete this process because in order to test this would involve us trying to complete an order while logged into a PayPal account. We have uploaded a CURL script which pulls information from https://microsoft.com to verify that our proxy server is working correctly. In searching for this error message (using a search engine) it appear that this is caused by the configuration of the Zen Cart. This could lead to many different issues which we are unable to test for this reason. I would recommend searching for this error message (using a search engine) to see if you can find anymore helpful information this way. We apologize for any inconvenience.

Not much to go on.
Thanks for any help.
Judy

If this problem started on Thursday and many other PayPal users have reported it, it would seem to be a PayPal problem.
I can tell you that Zen Cart didn't change anything on your server's Zen Cart code ... only you have access to that.

Have you re-asked PayPal tech support about the matter?
Have you logged a ticket with them?
http://www.paypal.com/mts

I reported it to Paypal last week and they keep telling me that there isn't a problem. Is this error message a Zencart message? What or where would I go to fix this? I am running Zen Cart 1.3.7
Database Patch Level: 1.3.7

I installed the June patches last month and all was working well.

I am completely lost here.

I spent another hour on the phone with Paypal trying to find out what they thought. They say it is a third party error message and nothing to do with them. I explained over and over that I know of another person that is having the same problem as of last week and has a different hosting server. Nothing. I have filed yet another help ticket.

I am out of business until this is solved. Ideas?

I can tell you that on several other sites (none hosted on GoDaddy, and not using any proxy), PayPal is working just fine without errors.

Which ticket numbers have you logged with PayPal?

The first was
071018-000208.
071022-000143
071018-000227

They have marked all solved.

It still doesn't work. I "removed" and "installed " the Paypal express check out module and the IPN module again. I have the June 16 patch installed.

The problem occurs after Paypal asks for the payment confirmation. The customer is returned to "Step 3 Confirmation" page on my Zencart. When asked to confirm there it is cycled back to the "Login" page. No payment has been accepted, and no order sent. The Error message appears at the top of the new "login" page.

Please enable debug logging, then test checkout, then download the logs, zip them, and upload the zip to your server, and post a link where we can grab the zip.
http://www.zen-cart.com/forum/showthread.php?t=61199

I enabled the log, zipped the last one I have and tried to make it accessible following your instructions. I used the ftp that godaddy provides, it is at ballandskein.com/debug but I can not access it. I also tried uploading it using my Frontpage but was also unable to do it so that it can be accessed. May I email it to you?

Also, in the past few hours, the problem has changed. Zencart was previously able to send the payment request to PayPal where it went through the steps and then sent it back to Zencart's Confirmation page. Step 3. There it would ask for confirmation and then cycle back to the Zencart login page with the error message at the top. Now.. it doesn't get that far. Zencart sends it to paypal. Paypal goes through the login and then the confirm page. From there, when you click confirm, it gets stuck, it says it is wainting for ballandskein.com, then waoiting for paypal.com, but what happens is that it cycles back to the paypal login page. getting nowhere.

If I can send you my information off the public board, I would like to do that.
Thanks,
Judy

I just spent an hour with Godaddy. They are sure it isn't them.

I enabled the log, zipped the last one I have and tried to make it accessible following your instructions. I used the ftp that godaddy provides, it is at ballandskein.com/debug but I can not access it. I also tried uploading it using my Frontpage but was also unable to do it so that it can be accessed. May I email it to you?

Also, in the past few hours, the problem has changed. Zencart was previously able to send the payment request to PayPal where it went through the steps and then sent it back to Zencart's Confirmation page. Step 3. There it would ask for confirmation and then cycle back to the Zencart login page with the error message at the top. Now.. it doesn't get that far. Zencart sends it to paypal. Paypal goes through the login and then the confirm page. From there, when you click confirm, it gets stuck, it says it is wainting for ballandskein.com, then waoiting for paypal.com, but what happens is that it cycles back to the paypal login page. getting nowhere.

If I can send you my information off the public board, I would like to do that.
Thanks,
Judy

What version of Zen Cart?
If it's v1.3.7, did you ever install the PayPal patch? http://www.zen-cart.com/forum/showthread.php?t=56216

Yes, it is vers. 1.3.7 and I installed the June 17th patch. Then I followed the rest of the instructions, uninstalled and reinstalled the modules.

It was working fine after the patch. I did that sometime in maybe early September.

Please test another transaction and post the results.

I've tried it three more times. It is back to where it was earlier this afternoon. It goes from zencart to payapl, then the pp login, the next page to confirm the card then when you click the continue button it says it is waiting for ballandskein.com.. then it goes back to the paypal login. I am not getting error messages.

I'm convinced it's a hosting problem.

Testing CURL communications seems to fail consistently:

Trying Microsoft.com:
without proxy:
http://ballandskein.com/curltest.php?url=www.microsoft.com
takes 12+ seconds to connect

Trying PayPal without proxy:
http://ballandskein.com/curltest.php?paypal=1
28 connect() timed out!

Trying PayPal with proxy:
http://ballandskein.com/curltest.php?paypal=1&proxy=1&proxyaddress=proxy.shr.secureserver.net:3128
28 SSL connection timeout

Trying Authorize.net
without proxy:
http://ballandskein.com/curltest.php?authnet=1
28 connect() timed out!

with proxy:
http://ballandskein.com/curltest.php?authnet=1&proxy=1&proxyaddress=proxy.shr.secureserver.net:3128
28 SSL connection timeout

I have emailed your reply to a tech at GoDaddy. I will also phone them again.
Thank you.

this is the response I recieved from GoDaddy advanced hosting support:

Dear Sir/Madam,

Thank you for contacting customer support.

We have put up a test script up to test cURL and proxy connections via the link:

http://ballandskein.com/curl_test.php

While it does work, some of the pages do not parse correctly, it does prove that cURL and our proxy server is working.

Please let us know if we can be of further assistance.

Regards,

Advanced Hosting Support
Any ideas? I am nowhere.