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Orders not appearing in PayPal

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23 Oct 2007, 4:48 PM
#1
aris135 avatar

aris135

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Orders not appearing in PayPal

Hi

I'm fairly new to zen cart.

I have gone through most of the forum posts regarding the issue "the order does not appear in paypal" although it seems it went through ok from my site (when paid by credit card),

When paid by paypal (express checkout) the i get various logs and still no order appears in paypal. Here are some of the logs:```

Checking to see if we are in markflow
cart contents: physical

NOTE: $this->showPaymentPage = 0
Customer ID: 1
Session Data: Array
(
[customers_host_address] => adsl4-104.ath.forthnet.gr
[SESSION_IP_ADDRESS] => 77.49.195.104
[cartID] => 49883
[cart] => shoppingCart Object
(
[contents] => Array
(
[26] => Array
(
[qty] => 1
)

            )

        [total] => 1
        [weight] => 0
        [cartID] => 49883
        [content_type] => physical
        [free_shipping_item] => 1
        [free_shipping_weight] => 0
        [free_shipping_price] => 1
        [observers] => Array
            (
            )

    )

[navigation] => navigationHistory Object
    (
        [path] => Array
            (
                [0] => Array
                    (
                        [page] => login
                        [mode] => NONSSL
                        [get] => Array
                            (
                                [action] => process
                            )

                        [post] => Array
                            (
                            )

                    )

                [1] => Array
                    (
                        [page] => index
                        [mode] => NONSSL
                        [get] => Array
                            (
                                [type] => ec
                                [markflow] => 1
                                [clearSess] => 1
                                [stage] => final
                            )

                        [post] => Array
                            (
                            )

                    )

            )

        [snapshot] => Array
            (
            )

        [observers] => Array
            (
            )

    )

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => EUR
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => 77.49.195.104
[customer_id] => 1
[customer_default_address_id] => 1
[customers_authorization] => 0
[customer_first_name] => Aristides
[customer_country_id] => 84
[customer_zone_id] => 190
[new_products_id_in_cart] => 
[valid_to_checkout] => 1
[cart_errors] => 
[sendto] => 1
[payment] => paypalwpp
[shipping] => Array
    (
        [id] => freeshipper_freeshipper
        [title] => FREE SHIPPING! (Free Shipping Only)
        [cost] => 0
    )

[billto] => 1
[cot_gv] => 0
[comments] =>

)

===================================================

Array
(
[RETURNURL] =>
http://www.greekstockphotos.com/ipn_main_handler.php?type=ec
[CANCELURL] =>
http://www.greekstockphotos.com/index.php?main_page=checkout_shipping&ec_cancel=1
[LOCALECODE] => US
[CURRENCY] => EUR
[PAYMENTACTION] => Sale
[REQCONFIRMSHIPPING] => 1
[EMAIL] => the email posted here is correct
[PHONENUM] => 302106819860
)


**Any advise for trouble shooting?**

Kind Regards

Aris135
23 Oct 2007, 5:52 PM
#2
drbyte avatar

drbyte

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Re: Orders not appearing in PayPal

The logs which contain "CURL" in the filename will be more useful.
The "Response" data coming back from PayPal should contain the reason for saying the transaction is invalid.

Do you have current code installed on your site?
ie: v1.3.7.1 (which contains the patch) or v1.3.7 with the latest patch applied.

23 Oct 2007, 11:43 PM
#3
aris135 avatar

aris135

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Re: Orders not appearing in PayPal

Hi Dr. Byte and thank you for your prompt help.

I have applied the patch (June 17) and de-installed and re-installed the two payment modules. The result is much the same, I can post the 4 emails I have received from the debug mode (log and email is the settings I have for these modules).

The subject of the emails are:

ec_step1 - 1
getOverrideAddress - 4
ec_step1 - 2 -submit and
PayPal Debug log - SetExpressCheckout

I looked in the site in the directory includes/payment/paypal/logs but could not see any logs with subject CURL. Am I looking in the wrong place?

(sorry, but all of this is very new to me)

Kind Regards,

Aris135

24 Oct 2007, 2:13 AM
#4
drbyte avatar

drbyte

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Re: Orders not appearing in PayPal

Sorry ... I meant to say "Debug" ... ie: "PayPal_Debug_xxxxxxxxxxx.log"

24 Oct 2007, 6:31 AM
#5
aris135 avatar

aris135

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Re: Orders not appearing in PayPal

Txh again for your quick response.

Below the debug file.

Your help is greatly appreciated. Cheers, Aris135

2007-10-23 08:33:55

(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 45
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart - WPP-NVP
[4] => X-VPS-VIT-Integration-Version: 0.1
)

Request Parameters: {SetExpressCheckout}
Array
(
[LOCALECODE] => US
[PAYMENTACTION] => Sale
[REQCONFIRMSHIPPING] => 1
[EMAIL] => edited
[PHONENUM] => edited
[AMT] => 1.00
[RETURNURL] => http://www.greekstockphotos.com/ipn_main_handler.php?type=ec
[CANCELURL] => http://www.greekstockphotos.com/index.php?main_page=checkout_shipping&ec_cancel=1
[PAGESTYLE] => Primary
[METHOD] => SetExpressCheckout
[CURRENCYCODE] => EUR
[USER] => edited
[PWD] => edited
[VERSION] => 2.3
[SIGNATURE] => edited
)

Response:
Array
(
[TIMESTAMP] => 2007-10-23T15:33:55Z
[CORRELATIONID] => e82022672db6e
[ACK] => Success
[VERSION] => 2.300000
[BUILD] => 1.0006
[TOKEN] => edited
[CURL_ERRORS] =>
)

SetExpressCheckout, Elapsed: 2424ms -- Success

24 Oct 2007, 2:23 PM
#6
drbyte avatar

drbyte

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Re: Orders not appearing in PayPal

There are 3 stages to express-checkout transactions:
SetExpressCheckout -- prepares to go to PayPal site for login
GetExpressCheckoutDetails -- upon return from PayPal site
DoExpressCheckoutPayment -- after order-confirmation, where money is actually exchanged.

You're only showing the SetExpressCheckout logs.
If your customers aren't getting past this stage, then they're aborting and not returning from PayPal.
So, either you have more logs, or the orders are being abandoned.

Additionally, I'm unclear whether you posted in the "This transaction is invalid" discussion thread because you're having the "this transaction is invalid" error messages, or if you're just having problems with PayPal in general and figured this was a convenient place to post.

24 Oct 2007, 3:29 PM
#7
aris135 avatar

aris135

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Re: Orders not appearing in PayPal

DrByte:

There are 3 stages to express-checkout transactions:
SetExpressCheckout -- prepares to go to PayPal site for login
GetExpressCheckoutDetails -- upon return from PayPal site
DoExpressCheckoutPayment -- after order-confirmation, where money is actually exchanged.

You're only showing the SetExpressCheckout logs.
If your customers aren't getting past this stage, then they're aborting and not returning from PayPal.
So, either you have more logs, or the orders are being abandoned.

Additionally, I'm unclear whether you posted in the "This transaction is invalid" discussion thread because you're having the "this transaction is invalid" error messages, or if you're just having problems with PayPal in general and figured this was a convenient place to post.

Hi Dr. Byte

  1. The payment was made through a credit card
  2. I do no get "This transaction is invalid" at all. I think the reason I have posted the issue here is because I found through the problem a similar problem listed here and replied.
  3. I will get a paypal account and try to do a test purchase myself and will come back with logs.

Thx, Aris135

24 Oct 2007, 4:52 PM
#8
drbyte avatar

drbyte

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Re: Orders not appearing in PayPal

I've moved your discussion to a new thread.

26 Oct 2007, 6:29 AM
#9
aris135 avatar

aris135

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Re: Orders not appearing in PayPal

ok, thx!

By the way, I have created a paypal account, did a test purchase and everything worked fine (the monies showed up in my store paypal account).

A few minutes ago I did a cc purchased and waiting (i do not know how long it takes through this method) to see if the monies will show up in my paypal.

If any case I will let you know the outcome (hopefully it will work)

Best Regards, Aris135