My Customer log in not working

25 Oct 2007, 12:24 AM

#1

New Zenner

Join Date:: Mar 2007
Location:: Cambridge, MA
Posts:: 59
Plugin Contributions:: 0

My Customer log in not working

Having a problem where the log-in simply doesn't work. A customer clicks 'Log In'; gets to the log in screen; enters email and pass and clicks 'Sign In', but is returned to the log in screen.

Where should I start to troubleshoot this issue?

Note: The issue occurs with any template.

(Zen Cart 1.3.7.1; PHP 5.2.4; MySQL 5.0.27-standard)

(Note: As of 2007 I've moved all my ecommerce development to Drupal/Ubercart.)

25 Oct 2007, 12:55 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: My Customer log in not working

If customer login isn't working, the problem is usually busted PHP sessions behavior or busted SEO/SEFU module setup.

When did this problem start happening?
What addons/contributions are installed?

.
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Donate to: DrByte directly or to the Zen Cart team as a whole

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Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

25 Oct 2007, 1:10 AM

#3

swortis

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Join Date:: Mar 2007
Location:: Cambridge, MA
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Re: My Customer log in not working

(This is a new installation.)

Add ons are: PayPal Direct Payment and Integrated COWOA. That should be it.

(Note: As of 2007 I've moved all my ecommerce development to Drupal/Ubercart.)

25 Oct 2007, 1:34 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: My Customer log in not working

Does the problem disappear if you back out of those contributions?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

25 Oct 2007, 1:59 AM

#5

swortis

New Zenner

Join Date:: Mar 2007
Location:: Cambridge, MA
Posts:: 59
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Re: My Customer log in not working

That will take some time.. however I will report back

(Geez, Zen-Cart sure needs a mature plug-in/module system like Drupal or Word Press etc!!)

Thanks for your help..

(Note: As of 2007 I've moved all my ecommerce development to Drupal/Ubercart.)

2 Nov 2007, 2:00 PM

#6

deepspace1

New Zenner

Join Date:: Oct 2007
Posts:: 2
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Re: My Customer log in not working

I have been watching this waiting for some new developments. I just did a install and have the same problems. Thanks-

3 Nov 2007, 2:32 PM

#7

swortis

New Zenner

Join Date:: Mar 2007
Location:: Cambridge, MA
Posts:: 59
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Re: My Customer log in not working

I reinstalled everything, including Integrated COWOA, and the login issue appears to have disappeared. Unfortunately I can't be more precise about what the problem was in my installation.

(Now on the PayPal problem.. sigh..)

(Note: As of 2007 I've moved all my ecommerce development to Drupal/Ubercart.)

3 Nov 2007, 3:55 PM

#8

deepspace1

New Zenner

Join Date:: Oct 2007
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Re: My Customer log in not working

Sorry to hear that I did not want to have to start from scratch. Thanks-

5 Nov 2007, 2:18 PM

#9

swortis

New Zenner

Join Date:: Mar 2007
Location:: Cambridge, MA
Posts:: 59
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Re: My Customer log in not working

Yeah, it is a pain, no doubt about it. Hopefully future versions of Zen-Cart will be more modular, easing the pain of trouble-shooting.

(Note: As of 2007 I've moved all my ecommerce development to Drupal/Ubercart.)

7 Nov 2007, 4:46 AM

#10

tracyselena

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Join Date:: Mar 2005
Posts:: 86
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Re: My Customer log in not working

hello I am having the same problem, but I've noticed that when my configure.php file is set to:
define('HTTP_SERVER', 'http://californiababy.ca');
define('HTTPS_SERVER', 'https://californiababy.ca');

it works fine,

soon as i include the "www" like this:

define('HTTP_SERVER', 'http://www.californiababy.ca');
define('HTTPS_SERVER', 'https://www.californiababy.ca');

the login doesn't work anymore and i get the same results as the first poster in this thread.

can anyone help?

7 Nov 2007, 5:35 PM

#11

swortis

New Zenner

Join Date:: Mar 2007
Location:: Cambridge, MA
Posts:: 59
Plugin Contributions:: 0

Re: My Customer log in not working

I believe many SSL certificates are very address specific. When you purchased yours did you specify the 'www'?

(Note: As of 2007 I've moved all my ecommerce development to Drupal/Ubercart.)