Forums / General Questions / Strange login problem IE7 only

Strange login problem IE7 only

Locked

Results 1 to 4 of 4

This thread is locked. New replies are disabled.

27 Oct 2007, 1:24 AM

ryk

Totally Zenned

Join Date:: Oct 2004
Location:: Southport, UK
Posts:: 3,644
Plugin Contributions:: 6

Strange login problem IE7 only

Anyone any ideas why a customer with an email addy in the format [email protected] can login to their store account using Firefox and IE6, but not IE7?

In IE7, the message is "Sorry, there is no match for that email address and/or password."

27 Oct 2007, 1:49 AM

Kim

Obaa-san

Join Date:: Jun 2003
Location:: West Coast, North America
Posts:: 26,608
Plugin Contributions:: 0

Re: Strange login problem IE7 only

Maybe it isn't the hyphen? I use my [email protected] all the time.

27 Oct 2007, 9:52 AM

ryk

Totally Zenned

Join Date:: Oct 2004
Location:: Southport, UK
Posts:: 3,644
Plugin Contributions:: 6

Re: Strange login problem IE7 only

Thanks Kim - that reinforces my own opinion that it isn't the hyphen.

Perhaps it's the multiple periods/full stops after the @?

Whatever it is, it seems odd to me that it only happens in IE7, unless there is some specific setting in the browser that needs changing.

27 Oct 2007, 2:40 PM

Kim

Obaa-san

Join Date:: Jun 2003
Location:: West Coast, North America
Posts:: 26,608
Plugin Contributions:: 0

Re: Strange login problem IE7 only

That would be the direction I would look.