A payment with no order...

This morning a customer bought an article and chose Paypal to Pay. The Payment has been done without problem but when the customer came back to the store there were no order confirmation! No mail order confirmation and no order in the admin.
We made a test after that and can't reproduce the situation.
Any idea of the cause?
Thank you for your support.

PayPal had system problems earlier today:
http://www.pdncommunity.com/pdn/blog?blog.id=mts_updates&page_of_message_id=146&date=1193814000000

DrByte:

PayPal had system problems earlier today:
http://www.pdncommunity.com/pdn/blog?blog.id=mts_updates&page_of_message_id=146&date=1193814000000

Thanks Dr for the link.
According to PayPal, issue has been resolved, however I have the same issue as cdelab. :cry:

A payment with no order. I have tried numerous times myself and it's still the same.
IPN Log shows
Oct 31 2007 18:32 -- IPN FATAL ERROR :: Could not establish fsockopen.
Host Details = ssl://www.paypal.com:443 (110) Connection timed out

I'm not sure I understand you.

Are you saying you can't get PayPal's servers to get any orders into your system now? If so, you need to figure out why communications aren't working properly from PayPal to you:
http://www.zen-cart.com/forum/showthread.php?t=65680
http://www.zen-cart.com/wiki/index.php/PayPal

If you're just trying to resurrect the paid customer's order, you can use Master Password to log into their account and submit the order with the check/moneyorder module, or you could install the Paypal Sessions Viewer addon and try to use it to identify the order contents. I don't recommend getting hooked on this tool though.
If you're having server communication problems on a regular basis, you need to fix THAT problem first.

Thanks Dr. I seldom get communication problems. The last time was about 5 months ago. Customer placed an order, redirected to Paypal, paid OK, but I did not get an order in the Admin page. I can reproduce this problem everytime.

More log entries

Oct 31 2007 22:44 -- IPN FATAL ERROR :: Could not establish fsockopen.
Host Details = ssl://www.paypal.com:443 (110) Connection timed out

Trying again without SSL ...

Oct 31 2007 22:44 -- IPN INFO - Confirmation/Validation response
HTTP/1.0 200 OK
,Date: Thu, 01 Nov 2007 05:44:01 GMT
,Server: Apache/1.3.33 (Unix) mod_fastcgi/2.4.2 mod_gzip/1.3.26.1a mod_ssl/2.8.22 OpenSSL/0.9.7e
,Set-Cookie: tVGE8WIBz8a6uXUoWlGJKcOAwsi=zUEpp--xRpWMrISP4_GInYkDMYq08Sr7HUU5GiFB64uRwtQTL5ua0RUMPoacKAW; path=/; domain=.paypal.com
,Set-Cookie: n2Z5SwKTWabSvfHzsjmkW60bUOy=6ol1thNSrUJbal9MqCt29wL2qSBoEFfBe4nfOHKvYG8hA4cfVWCeYFLIIEnctN0; path=/; domain=.paypal.com
,Set-Cookie: cookie_check=yes; expires=Sun, 29-Oct-2017 05:44:01 GMT; path=/; domain=.paypal.com
,Set-Cookie: navcmd=_notify-validate; path=/; domain=.paypal.com
,Set-Cookie: Apache=111.111.111.111.2636119389584111; path=/; expires=Sat, 24-Oct-37 05:44:01 GMT
,Content-Type: text/html; charset=UTF-8
,X-Cache: MISS from ..**.net
,Connection: close
,
,VERIFIED

Oct 31 2007 22:44 -- Breakpoint: 1 - Collected data from PayPal notification

Oct 31 2007 22:44 -- IPN INFO :: Transaction email details.
From IPN = [email protected] | [email protected]
From CONFIG = [email protected]

Oct 31 2007 22:44 -- Breakpoint: 2 - Validated transaction components

Oct 31 2007 22:44 -- Breakpoint: 3 - Communication method verified

kennyoz:

Customer placed an order, redirected to Paypal, paid OK, but I did not get an order in the Admin page. I can reproduce this problem everytime.

Okay - those stages of the logging are not the problem ... is there nothing after Breakpoint #3 in the logs?

DrByte:

Okay - those stages of the logging are not the problem ... is there nothing after Breakpoint #3 in the logs?
Yes. Nothing happens after breakpoint #3.

I looked around the forum and saw your July patch for IPN. Read instruction and applied as stated. All OK now. :clap:
I didn't apply any IPN patches before as it was working fine. The last time I did anything was in April. "If it's not broken, don't fix it..." :blush:

Paypal must have changed something in the past 2 days. :frusty:

Thanks for your time and I will keep 2 close eyes on your IPN patches from now on... :wink:

DrByte:

I'm not sure I understand you.

If you're just trying to resurrect the paid customer's order, you can use Master Password to log into their account and submit the order with the check/moneyorder module

-Good idea. But is there any other solution than asking the customer for his/her order to resurrect it (any trace somewhere)?
-And if the customer paid with Paypal, He/she will receive a confirmation that the payment was done by money order. It could be confusing.

Many thanks for your help.

Then try this instead:
http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=84
Do not get too comfortable using it. It's only intended to be an aid. If you have to use it frequently, you have a bigger problem which needs to be addressed.