Payment received in Paypal, but not in Admin

I do not receive my orders, but payments show up in Paypal. No trace of transaction in the IPN menu in the back end either

My cart sells only virtual products with free shipping, so the shipping page is skipped (all products have free shipping)
freeshipper module is enabled
my paypal address is the primary, I tested with the IPN check script, all is OK according to the script:

IPNCHECK.PHP - Version 1.0
IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443
IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY
Script finished.

My Paypal settings:
the IPN is activated
the return url is provided (the one that zencart provides in the module)
payment data transfer is on

I turned on the debug, placed a dummy order and found out that :

between breakpoint 2 and breakpoint 3 the following message: IPN WARNING::Could not find matched txn_id record in DB

Breakpoint 5: txn_type=unknown

and the last email starts with:
IPN WARNING:: Could not establish txn type unknown

Thanks for your help on this matter.

What version of Zen Cart?

I am having the same problem. I am currently using version 1.3.7 and had two orders lost on zencart – in the past three weeks. I received a PayPal notification that the customer paid – in addition I got a zenid number with the payPal order (like I always do). When I search this customer, I see she’s a member but has not transactions. I have used a third party zencart utility call “view stuck payPal orders” and there is no record of her transaction.

Could there be a problem with the database? I have not optimized the database – ever. Would this help.

Thanks in advance for your help
John

johnkosh:

Could there be a problem with the database?Not likely.

When you don't get the order created in Zen Cart, the problem is almost always a failure in communications from PayPal's server to your server.

You can get around this problem by using the PDT capabilities in the updated IPN module or by using Express Checkout instead.

DrByte:

Not likely.

When you don't get the order created in Zen Cart, the problem is almost always a failure in communications from PayPal's server to your server.

You can get around this problem by using the PDT capabilities in the updated IPN module or by using Express Checkout instead.

Thanks Dr. Byte for the quick response!! What is the PDT capabilities? Is there an updated IPN Module? If so can you send me a link to the update.
Thanks again
John

John what version of Zen Cart are you using?

Kim:

John what version of Zen Cart are you using?

I am currently using version 1.3.7.

Thanks
John

There is a patch for PayPal.

Kim:

There is a patch for PayPal.

I just checked my updated notes - I installed the paypal patch May 18, 2007. I there a newer patch?

johnkosh:

I just checked my updated notes - I installed the paypal patch May 18, 2007. I there a newer patch?

Yes. Same thread as the previous patch ... with updates ... and information about PDT support:
http://www.zen-cart.com/forum/showthread.php?t=56216

Since Oct 31st, I have been getting the same problem with Zen cart version v1.2.6. Is there somebody that can help me? Thanks a lot.

:frusty:

Make sure your Website Payment Receiving Preferences still have Instant Payment Notification enabled.

If it's already enabled, tell Paypal about it.

http://www.zen-cart.com/wiki/index.php/PayPal

DrByte:

Yes. Same thread as the previous patch ... with updates ... and information about PDT support:
http://www.zen-cart.com/forum/showthread.php?t=56216

Thanks Dr Byte. I will load this Sunday morning. I have a question about PDT (Payment Data Transfer). Is PDT something new? I don't have this on my ZenCart payment Mod's now. It appears from your instructions that this will need to be setup. If I understand your instructions, I will need a token from my PayPal account? Is there anything else?

Just as an FYI: I only us the PayPal IPN as my payment method. All other payment mod's are off.

Thanks again for your help - I will post my results when I am done. John

I'm having the same issue. I'm using Zen Cart 1.3.6, will that prevent me from installing the patches in the links you have in the other thread?

Does Paypal's current LiveSite delay have anything to do with this?

http://www.pdncommunity.com/pdn/blog?blog.id=mts_updates&page_of_message_id=151&date=1194595200000#M151

Paypal:

IPNs from the PayPal Live Site and APIs are currently experiencing delays, since approximately 7:00 am PT.

During this time, customers may not immediately receive IPNs.

We apologize for any impact caused by this incident.

Sincerely,
PayPal Merchant Technical Support Team

I'm also having a problem with Paypal, orders aren't showing up in Zen Cart, though the Paypal payments are showing up. One of us happened to catch this situation with user tracking, and it shows that the customer got all the proper pages from Zen Cart, shipping, payment, confirmation and success, but still no order showed up in admin.

We're running 1.3.7 with the patches in place for Paypal, on multiple shops, and we've had no problem until today. The Paypal blog site shows they are experiencing IPN delays, plus they are undergoing maintenance updates. I suppose we'll just have to wait until they finish playing with it, and see where we stand. Is that all we can do ?

Thanks for any comments or insight.

I've looked into my zen cart database and the orders do not exist in there, nor are the products stuck in the customer's cart. Provided that the paypal delay is the issue, are these orders gone?

inovermyhead:

I'm also having a problem with Paypal, orders aren't showing up in Zen Cart, though the Paypal payments are showing up. One of us happened to catch this situation with user tracking, and it shows that the customer got all the proper pages from Zen Cart, shipping, payment, confirmation and success, but still no order showed up in admin.

We're running 1.3.7 with the patches in place for Paypal, on multiple shops, and we've had no problem until today. The Paypal blog site shows they are experiencing IPN delays, plus they are undergoing maintenance updates. I suppose we'll just have to wait until they finish playing with it, and see where we stand. Is that all we can do ?

Thanks for any comments or insight.

Progress report: Have just found that the above order showed up in our admin, taking about 45 minutes. So, maybe they aren't lost, just moving at a snail's pace.

I just got an order through. Paypal says the outage was resolved. I'll need to do more testing but it looks positive.

http://www.pdncommunity.com/pdn/blog?blog.id=mts_updates&page_of_message_id=151&date=1194595200000#M151

paypal:

UPDATE: The root cause of this issue has been identified and fixed. Delayed IPNs should be sent by EOB today.