Zencart/USPS giving multiple discount?

5 Nov 2007, 8:33 PM

#1

New Zenner

Join Date:: Jan 2006
Posts:: 37
Plugin Contributions:: 0

Zencart/USPS giving multiple discount?

I have not knowingly changed anything in admin...
but I have had two orders with multiple items chosen...
zencart is giving them a group discount on the shipping cost
I have been all over in admin and I cant figure how or why and what to fix so now when this happens I have to email the customer and tell them that the discount shown for shipping does not apply.

Suggestions?

5 Nov 2007, 9:29 PM

#2

Kim

Obaa-san

Join Date:: Jun 2003
Location:: West Coast, North America
Posts:: 26,684
Plugin Contributions:: 0

Re: Zencart/USPS giving multiple discount?

A group discount? Please provide an example.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

6 Nov 2007, 11:11 PM

#3

honeysclerose

New Zenner

Join Date:: Jan 2006
Posts:: 37
Plugin Contributions:: 0

Re: Zencart/USPS giving multiple discount?

Kim...
Im embarrased to say....
Im an idiot
nothing to do with shipping at all..
apparently a discount WAS set up under customers....
I went in and deleted.
I think I must have done this sometime in the past (when I didnt know anything) and its just now showing up a time or two

6 Nov 2007, 11:17 PM

#4

Kim

Obaa-san

Join Date:: Jun 2003
Location:: West Coast, North America
Posts:: 26,684
Plugin Contributions:: 0

Re: Zencart/USPS giving multiple discount?

:smile: We all have those moments. Glad to hear that you found that it was a group discount that was set up in the past and not a program error.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.