Some info missing in order details when shipping page skipped

I have a cart set up with only virtual products, so the shipping page is skipped, which is convenient except the fact that the orders detail page do not display the customer email and phone number. Only the IP address is displayed in the back end. On top of this, the customer does not receive a confirmation email, and the one we receive does not display the customer name and email in the greetings.

Skipping the ship to page leaves the following fields empty in the orders table:
customers_name
customers_company
customers_street_address
customers_suburb
customers_city
customers_postcode
customers_state
customers_country
customers_telephone
customers_email_address
customers_address_format_id

delivery_name delivery_company
delivery_street_address
delivery_suburb delivery_city
delivery_postcode
delivery_state
delivery_country
delivery_address_format_id

We need to have the customers_xxxx fields written in the database. Only the delivery were meant to be skipped.

Any help appreciated to point us to the right direction on how to insert the data during the checkout process.

Thanks

I am not sure what version you are running of Zen Cart but on Products that are Downloads all fields except delivery_blah are complete ...

On Virtual Products, such as a service, same thing ... all fields are complete except the delivery_blah fields ...

Is this a clean install or an upgrade?

What add-ons do you have?

...and what are you using for payments?

Ajeh:

I am not sure what version you are running of Zen Cart but on Products that are Downloads all fields except delivery_blah are complete ...

On Virtual Products, such as a service, same thing ... all fields are complete except the delivery_blah fields ...

Is this a clean install or an upgrade?

What add-ons do you have?

My Zen cart version is 1.3.7, the only add on I have is customer extra fields.

I use credit Card Manual processing and Paypal IPN (patched with the latest version)

The cart can be seen at: http://www.pixclinic.com/orders/

My products are services: all the products have the radio buttons "yes, skip dhipping address" and "yes, always free shipping" selected.

The shipping module I use is FREESHIPPING! (free shipper)

Maybe a bad choice of shipping module when I configured my cart?

Thanks for your help!

NOTE: Product is Virtual: YES means there is no shipping, so you do not need the Always Free Shipping: YES ... set that to NO ...

NOTE: even with both marked I am not able to reproduce this error ...

NOTE: you may wish to upgrade to v1.3.7.1 with all of the fixes for PayPal built in plus all of the other fixes:
http://www.zen-cart.com/forum/showthread.php?t=69769

Ajeh:

NOTE: Product is Virtual: YES means there is no shipping, so you do not need the Always Free Shipping: YES ... set that to NO ...

NOTE: even with both marked I am not able to reproduce this error ...

NOTE: you may wish to upgrade to v1.3.7.1 with all of the fixes for PayPal built in plus all of the other fixes:
http://www.zen-cart.com/forum/showthread.php?t=69769

I made all these upgrades, my problem still occurs. And I have othe zencarts where I tested the same, and eveything works fine in my other carts. I am clueless...

I just created an account and placed an Order ...

Do you see all of my data in the database for the tables:
address_book
customers
customers_info
orders

Linda

I see your data in:
address book: YES
customers: YES
customers_info: YES

order: NO
all the customers_xxxx fields are empty
all the delivery_xxxx fields are empty

At this point, I'm reinstalling a freshly downloaded Zencart in another directory.
The thing I don't understand is I tried with a cart made with an 1.3.7 and it works fine....

NOTE: this is the current version
http://www.zen-cart.com/forum/showthread.php?t=69769

Let us know what happens when you use the clean install ...

FrenchFrog:

I made all these upgrades, my problem still occurs. And I have othe zencarts where I tested the same, and eveything works fine in my other carts. I am clueless...

My Zen cart version is 1.3.7, the only add on I have is customer extra fields.

Do all carts use the same ZC version and/or do all have the same Addon for extra fields?

Boy ... that would be a real problem if that add-on is all buggy and causing this moofy issue ... :rolleyes:

I rebuilt all my cart from scratch with a clean install, everything works fine now (BUT I HAVEN'T INSTALLED ADDITIONAL CUTOMER FIELD YET)

I will keep you posted on what happens when it will added.

The other versions of ZC which were running fine don't have the additional customer field MOD installed. (I'm suspecting this is the bad guy)

More than likely ... we have heard tell that that add-on is a tad bit unstable ... :lamo: