I need help.... my images won't upload

7 Nov 2007, 8:49 PM

#1

New Zenner

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Location:: Orlando, Florida
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I need help.... my images won't upload

Every time that i add a product and try to upload the image, nothing happens, i am able to list the product with no image.

I erase the complete installation, and reinstall zen cart, but i still have the same problem.
I have tried .jpg and gif images and still the same problem. Please any help will be appreciated. this is holding me up.

Thanks.

7 Nov 2007, 9:12 PM

#2

afo

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Re: I need help.... my images won't upload

How are you uploading the image? Are you getting any error message?

Mary Ellen
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Taking over the world... one website at a time
Make sure brain is engaged before putting mouth in gear... or fingers to keyboard.

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7 Nov 2007, 9:14 PM

#3

jrod31

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Re: I need help.... my images won't upload

when i list a new product, i browse to the image. than when i try to preview nothing happens. I only see the product info.

7 Nov 2007, 9:17 PM

#4

afo

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Re: I need help.... my images won't upload

Please don't post the same issue on multiple forums. It makes it very difficult for people to help you.

Mary Ellen
I came; I saw; I Zenned
Taking over the world... one website at a time
Make sure brain is engaged before putting mouth in gear... or fingers to keyboard.

Holzheimer
Fan Odyssey

7 Nov 2007, 9:22 PM

#5

jrod31

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Re: I need help.... my images won't upload

I am sorry, I just really need this up and running.

7 Nov 2007, 9:41 PM

#6

drbyte

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Re: I need help.... my images won't upload

Sounds like you might have permissions problems on your /images folder ... it needs to be "writable", which usually means "777" is the right permissions level to set on the folder.

https://www.zen-cart.com/tutorials/index.php?article=9
https://www.zen-cart.com/tutorials/index.php?article=148
https://www.zen-cart.com/tutorials/index.php?article=83

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7 Nov 2007, 10:40 PM

#7

jrod31

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Re: I need help.... my images won't upload

i have double check and they are all 777.

does anyone think it might be the verion of zen cart. or a bug? I ve been reading several post about it but no fix.

7 Nov 2007, 10:43 PM

#8

drbyte

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Re: I need help.... my images won't upload

What version are you using?

You can always upload the file manually via FTP.

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

7 Nov 2007, 10:58 PM

#9

jrod31

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Re: I need help.... my images won't upload

i am using the latest version 1.3.7 i uploaded all my files via ftp, i erased all the files and did a clean install. and i am getting the same issue.

7 Nov 2007, 11:10 PM

#10

drbyte

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Re: I need help.... my images won't upload

Perhaps your server doesn't allow uploads via PHP.

Normally if an upload is attempted but fails, an alert message will appear across the top of the screen.
If that's not happening, then perhaps your server's configuration is completely ignoring the request to upload the file via the browser.

You may have to upload your images via FTP instead.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

7 Nov 2007, 11:35 PM

#11

vger

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Re: I need help.... my images won't upload

Go to Tools --> Server/Version Info in your Zen Cart admin panel. Do a page search for File Uploads. If they are set to off then you are better off considering another host.

Vger

https://www.terranetwork.net/zencart-web-hosting.php
UK based Zen Cart Hosting

8 Nov 2007, 4:22 AM

#12

jrod31

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Re: I need help.... my images won't upload

if i upload my images through ftp how would i point my product to the image that corresponds to it?

8 Nov 2007, 4:31 AM

#13

drbyte

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Re: I need help.... my images won't upload

jrod31:

if i upload my images through ftp how would i point my product to the image that corresponds to it?

You would fill in the box in the Products Image section that says "Or, select an existing image file from server, filename: ___ "

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

30 Nov 2007, 9:35 PM

#14

chrx

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Re: I need help.... my images won't upload

Well, I think the alternate method you described here is nice as a backup, (I just tried it and see it works well) but the upload function from the Admin sure is sweet, and I am having withdrawl because...

This morning I moved the shopping cart directories out of the ZenCart directory and up to the main level, so customers are in ZenCart upon arrival at the domain.

Up until this move, I have been able to upload images directly through the Admin, but after the "move-up-one-level" I have not been able to upload the images directly.

I have tried pretty much every solution I could find in the FAQ and Forums here (resetting permissions, etc.), but am still getting the following response at the top of the Admin page when I try to upload an image to a product page:

------- begin response --------

Warning: move_uploaded_file(D:\\\\\\\\inetpub\\\\\\\\blahblah/images/po/PO-IB-7.jpg) [function.move-uploaded-file]: failed to open stream: Permission denied in D:\Inetpub\blahblah\admin\includes\classes\upload.php on line 112

Warning: move_uploaded_file() [function.move-uploaded-file]: Unable to move 'C:\WINDOWS\TEMP\phpD1.tmp' to 'D:\\\\\\\\inetpub\\\\\\\\bhjdynamics/images/po/PO-IB-7.jpg' in D:\Inetpub\blahblah\admin\includes\classes\upload.php on line 112

------- end response --------

Have I just overlooked a permission setting?

I can change the text descriptions, it just seems to be the images?

Thanks for any input,
chrx

1 Dec 2007, 12:58 AM

#15

drbyte

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Re: I need help.... my images won't upload

chrx:

Warning: move_uploaded_file(D:\\\\\\\\inetpub\\\\\\\\blahblah/images/po/PO-IB-7.jpg) [function.move-uploaded-file]: failed to open stream: Permission denied in D:\Inetpub\blahblah\admin\includes\classes\upload.php on line 112

Warning: move_uploaded_file() [function.move-uploaded-file]: Unable to move 'C:\WINDOWS\TEMP\phpD1.tmp' to 'D:\\\\\\\\inetpub\\\\\\\\bhjdynamics/images/po/PO-IB-7.jpg' in D:\Inetpub\blahblah\admin\includes\classes\upload.php on line 112This tells you that the attempt to move the uploaded image from its uploaded location at C:\WINDOWS\TEMP\phpD1.tmp into its destination at D:\inetpub\bhjdynamics/images/po/PO-IB-7.jpg failed.
Typical causes of failure are:

insufficient disk space in destination drive/folder
disk quota limitations in destination drive/folder
destination folder isn't writable
filename unacceptable for given operating system

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.