Website Crashes After Login or Checkout

I don;t know what's going on but ZC crashes my website after logging in, checking out, or viewing order history from an email sent by the website. ZC even crashes non ZC parts of my website.

Anyone know what this could be.:(

Could you use more vague terms when you say:

ZC crashes my website

Could you post the error(s) you receive or give more details on just what is crashing? :smile:

Did you just say in another post that the crashing could be your hosting?

http://www.zen-cart.com/forum/showthread.php?p=456897#post456897

Well I thought that my hosting was crashing my website but I remembered that I this only happens when I either log into Zen Cart, try to check out, or try to create an account or view a receipt if I was able to check out.

I am running several other database driven applications on my hosting account and even a different e-commerce application and this has never happened before. It only happens when i do the above mentioned in zen cart. So it must be zencart.

This is the error that I get in IE during the processing of this page: https://www.dataremote.com/store/index.php?main_page=checkout_confirmation

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

This even shuts down non zen cart parts of my website.

Sorry about being vague, but I am new to this stuff.

baddjuju:

This even shuts down non zen cart parts of my website.How so? Do you mean that other parts of your site get the same error message?
If it's the same message, then how is it a Zen Cart issue?

By the way, whoever designed your site has hard-coded non-SSL references into your template and thus causes SSL warning errors to be generated on pages that should be secured.

example:

   <td colspan="23"><img name="header_r5_c1" src="http://www.dataremote.com/store/includes/templates/customDRI/images/navigation/header_r5_c1.jpg" width="820" height="184" border="0" alt="Cellular Modems, moving data over wireless."></td>

They've also conveniently replaced "Zen Cart" with "GlobalWebFX.com" as software author. How generous of them.

I made an order ...

Based on the Shipping Errors on USPS I would say that you have old code ...

The current version is Zen Cart v1.3.7.1 which includes all of the updated patches and security fixes ...
http://www.zen-cart.com/forum/showthread.php?t=69769

I don't know why, that's why I am asking for help from users that are more experienced than me in Zen Cart. All I know is that this only happens when I try to log in, checkout, or view a receipt if checkout is sucessfull.

This happens to every part of my website, the homepage, newspublisher, FAQ, contact page, and static pages get the same thing, ex. the page can not be displayed. website is experiencing some problems etc.

This website has been around for quite a while. I first built in in 2003, added database apps in 2005, with no problems. As I said these issues have come up within the past few days after testing CC processing.

If there is anything that I can do to show show this please let me know. I'm just a newbie so go easy on me.

the website URL is http://www.dataremote.com and the store URL is http://www.dataremote.com/store

Thanks byte but that was me that designed the website and I designed the graphics and template, I will remove my credit so that no one gets their feelings hurt. If you look at the rest of the site it's non zen cart, so should I remove my credit from those too? LOL

P.S. thanks for the tip on the hardcoded URLS. I will change that.

baddjuju:

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.This really does sound like a connectivity problem. Perhaps your actual internet connection is behaving oddly?

Have you had customers report the same problem from other geographic locations?
Do other websites also stop working when you're getting these errors from your site?

DrByte:

This really does sound like a connectivity problem. Perhaps your actual internet connection is behaving oddly?

Have you had customers report the same problem from other geographic locations?
Do other websites also stop working when you're getting these errors from your site?
I am able to view other websites in IE and firefox as this problem occurs. I am also able to view other websites that are hosted with the same company as this problem occurs. The website goes down for a few minutes then is accesible.

The store is not live or is not linked from the rest of the site so I don't know if other users are experiencing this problem.

I'll ask a friend to replicate this problem for me and see if they get the same error.

Well if doing a checkout is overloading your server, then you'll need to talk to your hosting company about what's happening on the server.

Perhaps they'll have some logs on the server which will explain why the server suddenly stops responding to you specifically.

Thanks Ajeh, I will make the upgrade.

Thanks, I'll do that.

BTW I really appreciate your help.